User's Guide

LSP3A Clear User’s Guide
It is only for internal use and shall not be spread without permission
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8 Troubleshooting
The following table lists the most common problems and describes their solutions.
Table 8.1: Troubleshooting Table
Fault Possible Causes Solution
No powe
r
Differential or micro circuit
breakers
Check the differential and micro
circuit breaker status
System fuse Replace fuse
Cabling fault.
Power cable fault
Check cabling and connections.
Replace any suspected faulty
cables.
Alarms missed (INVENGO RFID
tags with theft bit ON not
triggering alarms).
Tuning fault Check antenna tuning
False alarms (INVENGO RFID
tags with theft bit OFF trigger
alarms).
Tuning fault Check antenna tuning
Nearby devices are interfering
with the pedestals. (Refer also
to section 0)
Switch off all or some of the
suspicious nearby devices and
check if the EAS detection
performance changes. (If it
does, check for a power
problem with the pedestal)
Fail to connect to Pedestal via
Ethernet Cable
Wrong Ethernet cable
Check Gateway & network
settings
Use a crossed Ethernet Cable to
directly connect Pedestal to PC.
Set to default Address. Refer to
Chapter 5.5.6