Product Warranty

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Above Ground Pool and Pool Accessories have a 90-Day
Service Program if purchased from a retailer such as Wal-Mart,
Target, TRU, Sears, etc. Intex will replace the product if it has a
manufacturing defect in material or workmanship and all claim
guidelines are met. If customer is within 15 days from the original
date of purchase, Intex will replace the liner with no cut-outs
required.
Consumers’ are required to complete the Claim Form and either
fax, upload, or mail a copy of the dated sales receipt by the 15
th
day from the date of purchase, or no later than after 3 days from
when the claim was initiated. If after the 15 days from the date
on the receipt, the consumer is then required to return the
completed Claim Form, a copy of the receipt (NOT the original),
the specified cutouts, and a note explaining the problem. It
must be postmarked no later than the 90
th
day from the date of
original purchase. It is recommended that the Consumer return
the parts using a traceable shipping method such as UPS. Intex
is not responsible for items lost in transit.
All requested parts must be returned within the claim guidelines
or the claim will be void. It is the consumer’s responsibility to
notify Intex within 7 business days of receiving a defective or
incorrect replacement by calling (800) 234-6839.

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