ThinkPad X22 Service & Troubleshooting Guide
note Before using this information and the product it supports, be sure to read the general information under “Safety information” on page v, and “Appendix. Product warranty and notices” on page 31.
Contents Safety information . . . . . . . . . . v Finding information with Access ThinkPad Chapter 1. System overview . . Features . . . . . . . . . . Specifications . . . . . . . . Caring for your computer . . . . Be careful about where you work Be gentle with your computer . Carry your computer properly . Handle storage media and drives Take care in setting passwords . Other important tips . . . . Cleaning your computer . . . . . . . . . . . . . . . . . . . . . . . . properly . . . . . . . . .
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Safety information DANGER Electric current from power, telephone, and communication cables is hazardous. To avoid shock hazard, connect and disconnect cables as shown below when installing, moving, or opening the covers of this product or attached devices. If a 3-pin power cord is provided with this products, it must be used with a properly grounded outlet. To Connect Turn everything OFF. First, attach all cables to devices. Attach the signal cables to the receptades Attach the power cord to an outlet.
DANGER Reduce the risk of fire and electric shock by always following basic safety precautions, including the following: v Do not use your computer in or near water. v During electrical storms: – Do not use your computer with the telephone cable connection. – Do not connect the cable to or disconnect it from the telephone outlet on the wall.
DANGER If the rechargeable battery pack is incorrectly replaced, there is danger of an explosion. The battery pack contains a small amount of harmful substances. To avoid possible injury: v Replace only with a battery of the type recommended by IBM. v Keep the battery pack away from fire. v v v v Do not expose it to water or rain. Do not attempt to disassemble it. Do not short-circuit it. Keep it away from children. Do not put the battery pack in trash that is disposed of in landfills.
DANGER There is danger of an explosion if the backup battery is incorrectly replaced. Replace only with a battery of the same type. The lithium battery (IBM P/N 02K6715 UL-recognized component (file no. MH12566)) contains lithium and can explode if it is not properly handled or disposed of. To avoid possible injury or death, do not: (1) throw or immerse the battery into water, (2) allow it to heat to more than 100 deg C (212 deg F), or (3) attempt to repair or disassemble it.
CAUTION: The fluorescent lamp in the liquid crystal display (LCD) contains mercury. Do not put it in trash that is disposed of in landfills. Dispose it as required by local ordinances or regulations. The LCD is made of glass. Rough handling or dropping the computer can cause the LCD to break. If the LCD breaks and the internal fluid gets into your eyes or on your hands, immediately wash the affected areas with water for at least 15 minutes; if any adverse symptoms after washing, get medical care.
x ThinkPad X22 Service & Troubleshooting Guide
Finding information with Access ThinkPad Whenever you have a question about your computer, or wish to view IBM web sites, simply press the ThinkPad button to open Access ThinkPad. Click one of the Internet images to get help and support, to join an interactive ThinkPad web community, or to directly access information about accessories, software, and upgrades. Access ThinkPad includes a comprehensive, on-board help and information center for your computer.
pause and rewind the video clip. 4 1 Up&Running ThinkP adComm unity AboutY ourThinkPad EverydayEssentials 2 ThinkPadS olutions ProblemSolving 3 HowtoreachIBM 5 Service&S upport QuickSearch 1. Join an interactive community of ThinkPad users to access mobile resources, read tips and true stories, and share your own advice. 2. Customize your ThinkPad with accessories, software and services. 3. A one-click guide to service on the Web for your ThinkPad. 4.
Chapter 1. System overview Features . . . . . . . . . . Specifications . . . . . . . . Caring for your computer . . . . Be careful about where you work Be gentle with your computer . . . . . . . . . . . . . . . . . . . . . 1 2 3 3 3 Carry your computer properly . Handle storage media and drives Take care in setting passwords . Other important tips . . . . Cleaning your computer . . . . . . properly . . . . . . . . . . 4 4 . 4 . 4 .
External interface External-monitor connector PC Card slot (Type I, Type II, Type II Plus) Type II Compact Flash slot Headphone jack, Microphone jack (supports a condenser microphone with the type of connector that is shown circled in the following illustration) Line-in jack Universal Serial Bus (USB) connector Telephone connector (available if the modem Mini-PCI Card or the Combo Mini-PCI Card is installed) Ethernet connector (available if the Ethernet Mini-PCI Card or the Combo Mini-PCI Card is installed
– Non-operating: -20°C to 60°C (-4°F to 140°F) Note: When you charge the battery pack, its temperature must be at least 10°C (50°F). Relative humidity: – Operating: 8% to 90% – Non-operating: 5% to 95% Maximum altitude: 3048 m (10,000 ft.) in unpressurized conditions – Maximum temperature at 3048 m (10,000 ft.): 31°C (88°F) Electrical (AC Adapter) Sine-wave input, at 50 to 60 Hz is required The input rating of the AC Adapter: 100-240 V ac, 50/60 Hz Lithium-ion battery pack Nominal voltage Capacity 14.
v Do not drop, bump, scratch, twist, hit, vibrate, push or place heavy objects on your computer, display, or external devices. v Your computer display is designed to be opened and used at an angle slightly greater than 90 degrees. Do not open the display beyond 135 degrees, as this might damage the computer hinge. Carry your computer properly v When picking up your open computer, hold it by the bottom. Do not pick up or hold your computer by the display.
v Press the ThinkPad button to open your help system. Here, you can learn how to extend the life of your battery through power management and other features. v Your computer might have both an Ethernet connector and a modem connector. If so, be sure to connect your communication cable to the correct one, so your connector is not damaged. See Access ThinkPad, your on-board help system, for information on the location of these connectors (press the ThinkPad button to open Access ThinkPad).
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Chapter 2. Solving computer problems Replacing the hard disk drive . . Using the BIOS Setup Utility . . . Testing your computer . . . . . Recovering pre-installed software . Solving computer problems . . . Troubleshooting . . . . . . Errors with messages . . . Errors without messages . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 . 8 . 9 . 10 . 12 . 12 . 12 . 17 Power switch problems . . . Input problems . . . . . . Standby or hibernation problems LCD problems . . . . . . Battery problems . .
4. Remove the screw that secures the hard disk drive (1). 3-2 3-1 3-2 3-2 3-1 3-1 3-2 1 2 5. Remove the hard-disk drive by pulling the cover away from the computer (2). 6. Detach the hard disk drive cover (3–1). 7. Remove the screws and detach the old hard disk drive from the plate hard disk (3–2). 8. Replace the new hard disk drive to the plate hard disk and reinstall the screws. 9. Attach the cover to the new hard disk drive. 10.
v Restart: Restart the system. Note: Many of these parameters can be set more easily in Windows with the ThinkPad Configuration program. For more information on this program, refer to the on-board help, Access ThinkPad. You can configure your computer to your needs by using the IBM BIOS Setup Utility. To start the utility, do as follows: 1. To protect against accidental loss of data, back up your registry. 2. Remove any diskette from the diskette drive, and then turn off the computer. 3.
Attention Running the Quick Test set can take 10 minutes or longer. Make sure you have time to run the entire test; do not interrupt the test while it is running. The Quick Test set runs many tests of critical hardware components, but it does not run all of the diagnostic test in PC-Doctor for Windows. If PC-Doctor for Windows reports that all of the tests in the Quick Test set have been run and that it has found no problems, consider running additional tests in PC-Doctor for Windows.
To use the Product Recovery program to restore your pre-installed software, do the following: 1. Save all your files and shut down your desktop. 2. Turn off your computer. 3. Turn on your computer. Quickly press F11 when this message is displayed on the screen: ″To start the Product Recovery program, press F11.″ This message is displayed for only a few seconds. Note: If this message does not appear, you can use a Recovery Repair diskette to get access to the Product Recovery program. 4.
2. At the prompt, press F11. (The option to press F11 appears for only a few seconds. You must press F11 quickly.) The Product Recovery program main menu appears. 3. If you are using Windows ® 2000 Professional or Windows NT® Workstation, you will be prompted to select the appropriate operating system setting. This menu does not appear for Windows 98 SE. 4. Select System Utilities from the main menu. Press Enter. 5. Select Create a Recovery Repair diskette. Press Enter. 6. Follow the on-screen instructions.
Solution: The EEPROM checksum is not correct (block # 0 and 1, or block # 6). The system board should be replaced, and the box serial number needs to be reinstalled. Have the computer serviced. Message: 0189: Invalid RFID configuration information area Solution: The EEPROM checksum is not correct (block # 4 and 5). The system board should be replaced, and the UUID needs to be reinstalled. Have the computer serviced.
Message: 0220: Monitor type error Solution: The monitor type does not match the type specified in CMOS. Run the IBM BIOS Setup Utility to make sure that your monitor type matches the type specified in the utility. Message: 0230: Shadow RAM error Solution: The shadow RAM failed. Test your computer’s memory with the PC Doctor. If you added a memory module just before turning the computer on, reinstall it. Then test the memory with PC-Doctor. Message: 0231: System RAM error Solution: The system RAM failed.
Message: 0270: Real time clock error Solution: Have the computer serviced. Message: 0271: Date and time error Solution: Neither the date nor the time is set in the computer. Set the date and time, using the IBM BIOS Setup Utility. Message: 0280: Previous boot incomplete Solution: Your computer was previously unable to complete the boot process. Power the computer off; then power it on to start the BIOS Setup Utility.
Solution: A power-on password or supervisor password is set. Type the correct password and press Enter to use the computer. If the power-on password is not accepted, a supervisor password might have been set. Type the supervisor password and press Enter. If there is still a problem, have the computer serviced. Message: The hard disk drive password prompt Solution: A hard disk drive password is set. Type the correct password and press Enter to use the computer.
v The hard disk drive is correctly installed. v A startable diskette is in the diskette drive If you still see the same error message, check the boot sequence using the BIOS Setup Utility. Message: Fan error Solution: Cooling fan is failing. Have the computer serviced. Message: EMM386 Not Installed--Unable to Set Page Frame Base Address. Solution: Edit C:\CONFIG.SYS and change a line from device=C:\WINDOWS\EMM386.EXE RAM to device=C:\WINDOWS\EMM386.
v The battery pack is installed correctly. v The AC Adapter is connected to the computer and the power cord is plugged into a working electrical outlet. v The computer power is on. (Press the power switch again for confirmation.) If these items are properly set, and the screen remains blank, have the computer serviced. Problem: The screen is blank and you hear two or more beeps, or a continuous beep. Solution: If you are using Ethernet: v Make sure that the Ethernet cable is connected firmly.
Solution: This is a normal characteristic of the cursor. Wait several seconds until the cursor returns to the normal state. Problem: The mouse or pointing device does not work. Solution: Make sure that the pointing-device cable is enabled in the ThinkPad Configuration Program.Make sure that the mouse or pointing-device cable is securely connected to the computer. Try using the TrackPoint. If the TrackPoint works, the error might be due to the mouse.
3. Turn on the computer and try using the keyboard again. If the keyboard problem is resolved, carefully reconnect the external numeric keypad, external keyboard, or mouse, making sure that you have seated the connectors properly. If any keys on the keyboard still do not work, have the computer serviced. Problem: A number appears when you type a letter. Solution: The numeric lock function is on. To disable it, press and hold Shift; then press NumLk.
If these items are correct, have the computer serviced. Problem: A message, ″critical low-battery error,″ appears, and the computer immediately turns off. Solution: The battery power is getting low. Connect the ac adapter to the computer, or replace the battery pack with a fully charged one. Problem: When you take action to return from standby mode, the LCD remains blank. Solution: Check whether an external monitor was disconnected while the computer was in standby mode.
5. 6. 7. 8. Click the + mark of CD-ROM. Double-click the name of the CD-ROM or DVD-ROM. Click the Settings tab. Clear the Auto insert notification check box. Windows 95 no longer detects the insertion of a CD-ROM or DVD-ROM automatically. v For Windows NT: If you enable the CD-ROM AutoRun feature, the timer cannot triggers the computer to enter standby mode. To enable the timer in this situation, edit the configuration information in the registry as follows: HKEY_LOCAL_MACHINE\SYSTEM\ CurrentControlSet\Se
Click the Settings tab. Check whether the color depth and resolution are set correctly. Click Display Type... Make sure ″RAGE MOBILITY-M AGP″ is shown in the Display Type window. e. Click OK. f. Click the Test button in the Settings window. a. b. c. d. g. Make sure the output is displayed correctly. Problem: Incorrect characters appear on the screen. Solution: Did you install the operating system or application program correctly? If they are installed and configured correctly, have the computer serviced.
Problem: Your computer shuts down before the battery status indicator shows empty,-or-Your computer operates after the battery status indicator shows empty. Solution: Discharge and recharge the battery pack. Problem: The operating time for a fully charged battery pack is short. Solution: Discharge and recharge the battery pack. If your battery’s operating time is still short, use a new battery pack. Problem: The computer does not operate with a fully charged battery pack.
If you forgot your hard-disk password or supervisor password, you cannot reset your password. You have to take your computer to an IBM reseller or an IBM marketing representative to have the system board replaced. A fee will be charged for parts and service. Proof of purchase is required, and an additional charge might be required for the service. Consult the on-board help system, Access ThinkPad, for information about setting and changing passwords.
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Chapter 3. Getting service If you need help, service, technical assistance, or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This section contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.
Getting help by fax If you have a touch-tone telephone and access to a fax machine, in the U.S. and Canada you can receive by fax marketing and technical information on many topics, including hardware, operating systems, and local area networks (LANs). You can call the IBM Automated Fax System 24 hours a day, 7 days a week. Follow the recorded instructions, and the requested information will be sent to your fax machine. In the U.S. and Canada, to access the IBM Automated Fax System, call 1-800-426-3395.
If possible, be near your computer when you make your call in case the technical assistance representative needs to help you resolve a computer problem. Please ensure that you have downloaded the most current drivers and system updates, run diagnostics, and recorded information before you call.
Ireland English 01-815 9202 Italy Italian 02-482 9202 Japan Japanese 0120-887-870 Luxembourg French 298-977 5063 Mexico Spanish 01-800-426-1000 387-5991 Netherlands Dutch 020-504 0501 New Zealand English 0800-446-149 Norway Norwegian 23 05 32 40 Peru Spanish 349-0050 Portugal Portuguese 21-791 51 47 Spain Spanish 91-662 4916 Sweden Swedish 08-751 52 27 Switzerland German/ 0848-80 52 52 French/ Italian Taiwan Mandarin 886-2-2725-9799 United English 01475-555 055 E
Appendix. Product warranty and notices Warranty Statements The warranty statements consist of two parts: Part 1 and Part 2. Part 1 varies by country. Part 2 is the same for both statements. Be sure to read both the Part 1 that applies to your country and Part 2.
Published Specifications. The warranty period for a Machine is a specified, fixed period commencing on its Date of Installation. The date on your sales receipt is the Date of Installation, unless IBM or your reseller informs you otherwise.
Warranty Service To obtain warranty service for the Machine, contact your reseller or IBM. In the United States, call IBM at 1–800–772–2227. In Canada, call IBM at 1–800 565–3344. You may be required to present proof of purchase. IBM or your reseller provides certain types of repair and exchange service, either at your location or at a service center, to keep Machines in, or restore them to, conformance with their Specifications.
IBM is responsible for loss of, or damage to, your Machine while it is 1) in IBM’s possession or 2) in transit in those cases where IBM is responsible for the transportation charges. Neither IBM nor your reseller is responsible for any of your confidential, proprietary or personal information contained in a Machine which you return to IBM or your reseller for any reason. You should remove all such information from the Machine prior to its return.
Machines you purchase for your use, and not for resale, from IBM or your reseller. The term “Machine” means an IBM machine, its features, conversions, upgrades, elements, or accessories, or any combination of them. The term “Machine” does not include any software programs, whether pre-loaded with the Machine, installed subsequently or otherwise. Unless IBM specifies otherwise, the following warranties apply only in the country where you acquire the Machine.
THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.
Before IBM or your reseller exchanges a Machine or part, you agree to remove all features, parts, options, alterations, and attachments not under warranty service. You also agree to 1. ensure that the Machine is free of any legal obligations or restrictions that prevent its exchange; 2. obtain authorization from the owner to have IBM or your reseller service a Machine that you do not own; and 3. where applicable, before service is provided a.
This limit also applies to IBM’s suppliers and your reseller. It is the maximum for which IBM, its suppliers, and your reseller are collectively responsible.
1. liability for bodily injury (including death) or damage to real property and tangible personal property will be limited to that caused by IBM’s negligence; 2. as to any other actual damage arising in any situation involving nonperformance by IBM pursuant to, or in any way related to the subject of this Statement of Warranty, IBM’s liability will be limited to the charge paid by you for the individual Machine that is the subject of the claim.
provided. However, the laws of Austria govern this Statement if the warranty service is provided in Albania, Armenia, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Federal Republic of Yugoslavia, Georgia, Hungary, Kazakhstan, Kirghizia, Former Yugoslav Republic of Macedonia (FYROM), Moldova, Poland, Romania, Russia, Slovak Republic, Slovenia, and Ukraine.
Each Machine is newly manufactured. It may incorporate in addition to new parts, re-used parts as well. Limitation of Liability: The following is added to this Section: The limitations and exclusions specified in the Statement of Warranty will not apply to damages caused by IBM with fraud or gross negligence and for express warranty. In item 2, replace “$100,000” with “1.000.000 DEM”.
arising in all situations involving non-performance by IBM pursuant to, or in any way related to the subject matter of this Statement of Warranty, IBM’s liability, will be limited to the total amount you paid for the Machine that is the subject of the claim. Applicability of suppliers and resellers (unchanged).
NORTH AMERICA CANADA: Warranty Service: The following is added to this Section: To obtain warranty service from IBM, call 1-800-565–3344. UNITED STATES OF AMERICA: Warranty Service: The following is added to this Section: To obtain warranty service from IBM, call 1-800-772–2227 Appendix.
Notices This publication was developed for products and services offered in the U.S.A. IBM may not offer the products, services, or features discussed in this document in other countries. Consult your local IBM representative for information on the products and services currently available in your area. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used.
Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk.
residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.
European Community Directive conformance statement This product is in conformity with the protection requirements of EC Council Directive 89/336/EEC on the approximation of the laws of the Member States relating to electromagnetic compatibility. IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product, including the fitting of non-IBM option cards.
5. If you experience trouble with this product, contact your authorized reseller, or call IBM. In the United States, call IBM at 1-800-772-2227. In Canada, call IBM at 1-800-565-3344. You may be required to present proof of purchase. The telephone company may ask you to disconnect the device from the network until the problem has been corrected, or until you are sure the device is not malfunctioning. 6. No customer repairs are possible to the device.
NOTICE: The Ringer Equivalent Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Number of all the devices does not exceed 5.
Notice for Australia The following notice applies when using the telephony functions: WARNING: FOR SAFETY REASONS, ONLY CONNECT EQUIPMENT WITH A TELECOMMUNICATIONS COMPLIANCE LABEL. THIS INCLUDES CUSTOMER EQUIPMENT PREVIOUSLY LABELLED PERMITTED OR CERTIFIED. Notice for New Zealand Users 1. The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network.
This equipment shall not be set up to make automatic calls to Telecom’s ’111’ emergency service. 8. Some parameters required for compliance with Telecom’s Telepermit requirements are dependent on the equipment (PC) associated with this device. In order to operate within the limits for compliance with Telecom’s specifications, the associated equipment shall be set to ensure that calls are answered between 3 and 30 seconds of receipt of ringing. 7. Wireless Interoperability IBM ThinkPad 802.
Wireless Regulatory information The ThinkPad X22 must be installed and used in strict accordance with the instructions as described hereafter. This product complies with the following radio frequency and safety standards. USA - Federal Communications Commission (FCC) This product complies with FCC Part 15. The operation of Wireless LAN Mini-PCI Adapter integrated in the product is subject to the following two conditions. v It may not cause harmful interference.
Interference Statement An improper installation or unauthorized use may cause harmful interference to radio communications. Also any tampering of the internal antenna will void the FCC certification and your warranty. Refer to the ″Electronic emission notices″ on page 45 for more detail. Notice to EMEA users - Belgie B Gebruik buiten gebouw alleen op kanalen 10 (2462 MHz) en 11 (2467 MHz).
54 - Belgique B L’utilisation en extérieur est autorisé sur le canal 10 (2462 MHz) et 11 (2467 MHz). Dans le cas d’une utilisation privée, à l’extérieur d’un bâtiment, au-dessus d’un espace public, aucun enregistrement n’est nécessaire pour une distance de moins de 300m. Pour une distance supérieure à 300m un enregistrement auprès de l’IBPT est requise. Pour une utilisation publique à l’extérieur de bâtiments, une licence de l’IBPT est requise.
Index L specifications 1, 2 (continued) environment 2 input voltage 3 size 2 temperature 2 LCD problems 22 T B K battery problems 23 BIOS Setup Utility 8 starting 9 keyboard, specifications 1 D display 1 F FAQ 12 features 1 Frequently Asked Questions 12 H hardware specifications 2 hibernation mode problems 20 © Copyright IBM Corp.
