User's Manual
Table Of Contents
- Important Wireless Regulatory Notice for Users
- Finding information with Access ThinkPad
- Contents
- Chapter 1. Overview of your new ThinkPad computer
- Chapter 2. Solving computer problems
- Diagnosing problems
- Troubleshooting
- Error codes or messages
- Errors without codes or messages
- A password problem
- A power switch problem
- Keyboard problems
- TrackPoint problems
- Standby or hibernation problems
- Computer screen problems
- An external monitor problem
- A television problem
- Battery problems
- Hard disk drive problems
- CD-ROM, DVD-ROM, CD-RW, CD-RW/DVD drive problems
- Software problems
- Other problems
- Starting BIOS Setup Utility
- Recover pre-installed software
- Replacing the hard disk drive
- Replacing the battery
- Chapter 3. Getting help and service from IBM
- Appendix A. Important safety instructions
- Appendix B. Wireless Related Information
- Appendix C. Warranty Information
- Appendix D. Notices
- Index
CD-ROM, DVD-ROM, CD-RW, CD-RW/DVD drive problems
Problem: The CD or DVD does not work.
Solution: Make sure that:
v The computer power is turned on and a CD or DVD is properly loaded on
the center pivot of the CD or DVD drive. (You should hear a click.)
v The CD or DVD tray is firmly closed.
v The device drivers are correctly installed.
Problem: You hear a noise from the CD or DVD drive when the disc is
spinning.
Solution: The CD or DVD drive cover might be bent. Have the computer
serviced.
Problem: The CD or DVD tray does not open even if you press the CD or
DVD drive eject button.
Solution: Insert a pin into the CD or DVD emergency eject hole and eject the
CD or DVD tray.
Problem: The CD or DVD cannot be read.
Solution: Make sure that:
v The CD or DVD is not dirty. If it is, clean it with a CD or DVD cleaner kit.
v The CD or DVD is not defective. If it is, try another CD or DVD.
v The CD or DVD is placed in the tray with the label side up.
v The CD or DVD format conforms with one of the following:
– Music CD
– CD-ROM or CD-ROM XA
– Multisession photo CD
– Video CD
– CD-R or CD-RW
– DVD-ROM (DVD-video)
Note: You can only playback DVD movies if your computer has a
DVD-ROM or CD-RW/DVD drive and the DVD movie playback
software is installed.
Problem: The DVD movie does not play.
Solving computer problems
26
ThinkPad
®
R32 Series Service and Troubleshooting Guide