User's Manual

Getting service
(a function inside Ink Transfer utility), Ink Clipboard viewer,
ThinkScribe Notepad Properties Utility, ThinkScribe Update
Utility, TouchBoard (Software Keyboard), and Ink Calendar
Support Utility.
The following items are not covered:
 Replacement or use of non-IBM parts or nonwarranted IBM parts
Note: All warranted parts contain a 7-character identification in
the format IBM FRU XXXXXXX
 Identification of software problem sources (except as noted
above under “IBM-supplied TransNote programs”)
 Configuration of BIOS as part of an installation or upgrade
 Changes, modifications, or upgrades to device drivers (except as
part of the warranty problem determination process)
 Installation and maintenance of network operating systems
(NOS)
 Installation and maintenance of application programs (except as
noted above under “IBM-supplied TransNote programs”)
Refer to your IBM hardware warranty for a full explanation of IBM
warranty terms. Be sure to retain your proof of purchase to obtain
warranty service.
If possible, be near your computer when you make your call in case
the technical assistance representative needs to help you resolve a
computer problem. Please ensure that you have downloaded the
most current drivers and system updates, run diagnostics, and
recorded information before you call. When calling for technical
assistance, please have the following information available:
 Machine Type and Model
 Serial numbers of your computer, monitor, and other compo-
nents, or your proof of purchase
 Description of the problem
 Exact wording of any error messages
 Hardware and software configuration information for your system
Chapter 4. Solving computer problems 51