User's Manual

Getting service
e-mail notifications whenever new information becomes available
about your registered products.
You also can order publications through the IBM Publications
Ordering System at
www.elink.ibmlink.ibm.com/public/applications/publications/cgibin/pbi.cgi
Getting help by fax
If you have a touch-tone telephone and access to a fax machine, in
the U.S. and Canada you can receive by fax marketing and tech-
nical information on many topics, including hardware, operating
systems, and local area networks (LANs).
You can call the IBM Automated Fax System 24 hours a day, 7 days
a week. Follow the recorded instructions, and the requested infor-
mation will be sent to your fax machine. In the U.S. and Canada, to
access the IBM Automated Fax System, call 1-800-426-3395.
Calling IBM
If you have tried to correct the problem yourself and still need help,
during the warranty period, you can get help and information by tele-
phone through the IBM PC HelpCenter. The following services are
available during the warranty period:
 Problem determination - Trained personnel are available to assist
you with determining if you have a hardware problem and
deciding what action is necessary to fix the problem.
 IBM hardware repair - If the problem is determined to be caused
by IBM hardware under warranty, trained service personnel are
available to provide the applicable level of service.
 Engineering change management - Occasionally, there might be
changes that are required after a product has been sold. IBM or
your reseller, if authorized by IBM, will make selected Engi-
neering Changes (ECs) available that apply to your hardware.
 IBM-supplied TransNote programs - These programs are sup-
ported for operational and defect-associated issues for 30 days
from the first call to the Help Center during your normal hardware
warranty period. The IBM TransNote software covered under this
agreement includes: Ink Manager Pro, Ink Viewer Utility, InkSync
50 ThinkPad i Series 1200/1300 Service and Troubleshooting Guide