User's Manual

Getting service
Getting service
If you need help, service, technical assistance, or just want more
information about IBM products, you will find a wide variety of
sources available from IBM to assist you. This section contains infor-
mation about where to go for additional information about IBM and
IBM products, what to do if you experience a problem with your com-
puter, and whom to call for service should it be necessary.
Information about your IBM computer and preinstalled software, if
any, is available in the documentation that comes with your com-
puter. That documentation includes printed books, online books,
README files, and help files. In addition, information about IBM pro-
ducts is available on the World Wide Web and through the IBM Auto-
mated Fax System.
For technical assistance with the installation of, or questions related
to, Service Packs for your preinstalled Microsoft Windows product,
refer to the Microsoft Product Support Services Web site at
support.microsoft.com/directory/, or you can contact the IBM
HelpCenter. Some fees might apply.
Getting help on the Web
On the World Wide Web, the IBM Web site has up-to-date informa-
tion about IBM Personal Computer products and support. The
address for the IBM Personal Computing home page is
www.ibm.com/pc
IBM provides an extensive Web site dedicated to mobile computing
and to ThinkPad computers at www.ibm.com/pc/support
Research this Web site to learn how to solve problems, find new
ways to use your computer, and learn about options that can make
working with your ThinkPad computer even easier.
If you select Profile from the support page, you can create a cus-
tomized support page that is specific to your hardware, complete with
Frequently Asked Questions, Parts Information, Technical Hints and
Tips, and Downloadable Files. In addition, you can choose to receive
Chapter 4. Solving computer problems 49