User's Manual

Troubleshooting
CD-ROM or DVD-ROM Problems
Problem Cause and action
The CD or DVD does
not work.
Make sure that:
 Make sure that the computer power is turned on and a CD or DVD is properly
loaded on the center pivot of the CD- or DVD-ROM drive. (You should hear a
click.)
 Make sure that the CD- or DVD-ROM tray is firmly closed.
 Make sure that the device drivers are correctly installed.
You hear a noise from
the CD- or DVD-ROM
drive when the disc is
spinning.
The CD- or DVD-ROM drive cover might be bent. Have the computer serviced.
The CD- or DVD-ROM
tray does not open even
if you press the CD- or
DVD-ROM drive eject
button.
Insert a pin into the CD- or DVD-ROM emergency eject hole and eject the CD- or
DVD-ROM tray.
The CD or DVD cannot
be read.
Make sure that:
 The CD or DVD is not dirty. If it is, clean it with a CD- or DVD-ROM cleaner
kit.
 The CD or DVD is not defective. If it is, try another CD or DVD.
 The CD or DVD is placed in the tray with the label side up.
 The CD or DVD format conforms with one of the following:
– Music CD
– CD-ROM or CD-ROM XA
– Multisession photo CD
– Video CD
– DVD-ROM (DVD-video)
Note: You can only playback DVD movies if your computer has a built-in
DVD-ROM drive and the DVD movie playback software is
installed.
Chapter 4. Solving computer problems 35