User's Manual
Chapter 4. Solving computer problems
Replacing the hard disk drive .................... 22
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Error codes or messages .................... 25
Errors without codes or messages ............... 27
Input problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Battery problems . . . . . . . . . . . . . . . . . . . . . . . . . 30
Standby or hibernation problems ................ 31
Power switch problem ...................... 33
Hard-disk drive problems ..................... 34
CD-ROM or DVD-ROM Problems ................ 35
Computer display problems ................... 37
Software problems . . . . . . . . . . . . . . . . . . . . . . . . 39
Other problems . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Testing your computer ........................ 41
Backing up your system ....................... 42
Backing up your system configuration ............. 42
Backing up your data ....................... 43
Recovering lost or damaged software ............. 43
Recovering pre-installed software .............. 43
Using the ThinkPad Software Selections CD ........ 47
Getting service . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Getting help on the Web ..................... 49
Getting help by fax ........................ 50
Calling IBM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Recording sheets . . . . . . . . . . . . . . . . . . . . . . . . . 53
Option List . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Identification numbers . . . . . . . . . . . . . . . . . . . . . 53
Problem recording sheet ................... 53
Copyright IBM Corporation 2000 21