User Manual

Troubleshooting
CD-ROM or DVD-ROM Problems
Problem Cause and action
The CD or DVD does
not work.
Make sure that:
 Make sure that the computer power is turned on and a CD is properly loaded
on the center pivot of the CD-ROM or DVD-ROM drive. (You should hear a
click.)
 Make sure that the CD-ROM or DVD-ROM tray is firmly closed.
 Make sure that the device drivers are correctly installed.
You hear a noise from
the CD-ROM or
DVD-ROM drive when
the disc is spinning.
The CD-ROM or DVD-ROM drive cover might be bent. Have the computer ser-
viced.
The CD-ROM or
DVD-ROM tray does not
open even if you press
the CD-ROM or
DVD-ROM drive eject
button.
Insert a pin into the CD-ROM or DVD-ROM emergency eject hole and eject the
CD-ROM or DVD-ROM tray.
The CD cannot be read. Make sure that:
 The CD is not dirty. If it is, clean it with a CD-ROM or DVD-ROM cleaner kit.
 The CDis not defective. If it is, try another CD.
 The CD is placed in the tray with the label side up.
 The CD format conforms with one of the following:
– Music CD
– CD-ROM or CD-ROM XA
– Multisession photo CD
– Video CD
– DVD-ROM (DVD-video)
Note: You can only playback DVD movies if your computer has a built-in
DVD-ROM drive and the DVD movie playback software is
installed.
28 ThinkPad i Series 1200/1300 User's Reference