User Manual

Troubleshooting
Battery problems
Problem Cause and action
The battery cannot be
fully charged by the
power-off method in the
standard charge time for
your computer.
The battery might be over-discharged. Do the following:
1. Turn off the computer.
2. Make sure that the over-discharged battery is in the computer.
3. Connect the ac adapter to the computer and let it charge.
If the battery cannot be fully charged in 24 hours, use a new battery.
Your computer shuts
down before the battery
status indicator shows
empty.
-or-
Your computer operates
after the battery status
indicator shows empty.
Discharge and recharge the battery. You can use the Battery Refresh function in
the Notebook Manager program.
The operating time for a
fully charged battery is
short.
Discharge and recharge the battery. You can use the Battery Refresh function in
the Notebook Manager program. If your battery operating time is still short, use a
new battery.
The computer does not
operate with a fully
charged battery.
The over-current protective function in the battery might be activated. Turn off the
computer and wait for several hours before you turn it back on again.
The battery cannot be
charged.
You cannot charge the battery when it is too hot. If the battery feels hot, remove it
from the computer and allow it to cool to room temperature. After it cools,
reinstall it and recharge the battery. If it still cannot be charged, have it serviced.
Solving computer problems 23