User Manual

Chapter 3 — Troubleshoot and Maintain the Printer
24 PR2 and PR3 Mobile Receipt Printer User Manual
Call Product Support
If you cannot find the answer to your problem in the
“Troubleshooting” section, go to the Intermec technical knowledge
base (Knowledge Central) at intermec.custhelp.com to review
technical information or to request customer support. If you still need
help after visiting Knowledge Central, call Product Support.
To talk to an Intermec Product Support representative in the U.S.A. or
Canada, call:
1-800-755-5505
Outside the U.S.A. and Canada, go to www.intermec.com and click
Contact Us to find your local Intermec representative.
Before you call Intermec Product Support, make sure you have this
information ready:
• Printer serial number
• Printer configuration number
• Firmware type and version
• Printer command language
• Wireless or serial port settings
• Installed options
• Media settings
• Ethernet settings
• Bluetooth settings
You can find all of this information on the printer web pages or on a
test label.