User`s manual
Chapter 5 — Troubleshoot the Printer
80 PM43 and PM43c Mid-Range Printer User Manual
The ribbon wrinkles. Try these possible solutions in order:
• The ribbon tension bar may not be
adjusted correctly. Use a large
straight-slot screwdriver to adjust the
ribbon tension bar.
• You may need to adjust the media edge
guide.
• The printhead pressure may be too
high. Decrease the printhead pressure.
Networking Problems and Possible Solutions
Problem Possible Solution
The Ethernet or wireless network
connection is not working
correctly.
Try these possible solutions:
• Make sure your network cable is
securely connected to your printer and
a straight “pin-to-pin” cable, not a
“crossover” cable.
• Make sure your PC is correctly
configured for and connected to your
network.
• Make sure your printer is correctly
configured for your network.
I cannot connect to the printer
web page.
If you are connecting your printer with a
crossover network cable, you may need to
disable the web browser’s proxy settings
on your computer to access the printer
web page.
RFID Problems and Possible Solutions
Problem Possible Solution
The printer has RFID media
loaded, but it is not writing to the
tags.
After you load RFID media, restart the
printer to let the printer identify the
RFID media type or run the RFID
calibration wizard.
Print Quality Problems and Possible Solutions (Continued)
Problem Possible Solution