PM43 | PM43c Mid-Range Printer User’s Manual
Intermec Technologies Corporation Worldwide Headquarters 6001 36th Ave.W. Everett, WA 98203 U.S.A. www.intermec.com The information contained herein is provided solely for the purpose of allowing customers to operate and service Intermec-manufactured equipment and is not to be released, reproduced, or used for any other purpose without written permission of Intermec Technologies Corporation.
Contents Contents Before You Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix Product Identification. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Connect the Printer to Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 About Test Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Print a Test Label with the Icon Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Print a Test Label with the Full Touch Printer . . . . . . . . . . . . . . . . . . . . . . . . . . .
About Uploading Fonts, Images, Applications, Formats, and Web Pages . . . . . . . . . . . . . . 62 Upload Fonts, Images, Applications, Formats, and Web Forms from the Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Upload Fonts, Images, Applications, Formats, and Web Forms from a USB Storage Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 About Printer Profiles . . . .
Maintain the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 About Cleaning the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 Clean the Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 Clean the Media Guides . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
System I/O Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125 System Network Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125 System Maintenance Alert Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .126 C Print Labels with INPrint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129 About the INPrint Page. . . . . . . . . . . . .
Contents viii PM43 and PM43c Mid-Range Printer User Manual
Before You Begin Before You Begin This section provides you with safety information, technical support information, and sources for additional product information. Safety Information Your safety is extremely important. Read and follow all warnings and cautions in this document before handling and operating Intermec equipment. You can be seriously injured, and equipment and data can be damaged if you do not follow the safety warnings and cautions.
Before You Begin Warning: Moving parts are exposed when the cover is open. Make sure the cover is closed before you operate the printer. Warning: Do not open the electronics cover. Dangerous voltage! Warning: Do not remove the bottom plate. Dangerous voltage! Warning: Do not put your fingers inside the print mechanism when the power is on. Caution: Double pole/neutral fusing. Caution: Do not spray the printer with water.
Before You Begin Product Identification The machine labels are attached to the underside of the printer and contain information on type, model, serial number, and AC voltage. This document provides warnings regarding personal safety during operation of the printer. Global Services and Support Warranty Information To understand the warranty for your Intermec product, visit the Intermec web site at www.intermec.com and click Support > Returns and Repairs > Warranty.
Before You Begin Who Should Read This Manual This user manual provides you with information about the features of the PM43 and PM43c printers, and how to install, configure, operate, maintain, and troubleshoot them. Related Documents The Intermec web site at www.intermec.com contains our documents (as .pdf files) that you can download for free. To download documents 1 Visit the Intermec web site at www.intermec.com. 2 Click the Products tab. 3 Using the Products menu, navigate to your product page.
1 About the Printer This chapter introduces the PM43 and PM43c printers, and includes descriptions of printer features and basic operation.
Chapter 1 — About the Printer About the PM43 and PM43c Printer The PM43 and PM43c printers are rugged label printers that include integrated USB, RS-232, and Ethernet interfaces. You can connect the printers to a single desktop PC, to a wired network, or to a wireless network. Features of both printers include: • • • • • • • Print speeds of up to 10 ips (406 dpi printhead) and 12 ips (203 and 300 dpi printhead). USB host port for connecting storage devices, scanners, or keyboards.
Chapter 1 — About the Printer The PM43 and PM43c printers with an IEEE 802.11b/g/n radio installed are Wi-Fi® certified for interoperability with other 802.11b/g/n wireless LAN devices. Identify the Parts of the Printer Use these illustrations to familiarize yourself with the PM43 and PM43c printers. Most of the illustrations in this manual show the PM43 printer. The internal parts and back connectors are the same for both printer models. .
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Chapter 1 — About the Printer 0O PGG TXJUDI &UIFSOFU QPSU 34 TFSJBM QPSU 64# EFWJDF QPSU 64# IPTU QPSU "$ 1PXFS Back View of the PM43 Printer About the Front Panel There are two front panels available for the PM43 and PM43c printers: • Icon (no display) • Full touch display Both versions of the front panel contain the Print button and the Ready-to-Work indicator. The PM43 with the full touch display also has a USB port on the front panel.
Chapter 1 — About the Printer About the Ready-to-Work Indicator The Ready-to-Work indicator on the front of the printer turns on when the printer is ready to print. 3FBEZ UP 8PSL JOEJDBUPS Ready-to-Work Indicator Location Ready-to-Work Indicator Status Description 6 On Printer is ready for a print job. Blinking Printer is not ready for a print job. Off Printer is turned off, not communicating, or not ready to print. For example, the printer may be starting up or performing a firmware upgrade.
Chapter 1 — About the Printer About the Print Button The blue button on the front panel is the Print button. Both models of printer have a blue Print button. Use the Print button to feed media, pause print jobs, and print. Use this table to understand the functions of the Print button. Print Button Behavior State of the Printer Printer Behavior Starting Press the Print button during startup to enter Calibration mode or to restore defaults if the printhead is lifted.
Chapter 1 — About the Printer About the Icon Front Panel The icon front panel contains icons that light up to indicate printer communications, printer errors, and maintenance issues. 1. 1. Icon Front Panel on a PM43 Printer Use this table to understand what it means when an icon lights up. Names and Descriptions of Front Panel Icons Icon Name Color Description Wi-Fi Communications White Wireless signal. Off Wireless radio disabled or not installed.
Chapter 1 — About the Printer Names and Descriptions of Front Panel Icons (Continued) Icon Name Color Description Media Red Out of media or there is a problem with the media (jammed, not loaded correctly). If the printer has a label taken sensor installed and enabled, this icon indicates that a label has been printed but not yet removed. Off Media is available and loaded correctly. Configuration Error Red There is a printer configuration problem. Off There are no configuration problems.
Chapter 1 — About the Printer About the Full Touch Display Front Panel The full touch display front panel contains a 3.5-inch touch panel and a keypad for entering information or navigating through the user interface. The Full Touch Display Front Panel on a PM43 Printer The full touch screen is a resistive touch panel that supports touch input with fingers, gloved hands, or a stylus. You only need to touch the screen once to make a selection.
Chapter 1 — About the Printer Shortcut Keys on the Full Touch Display Keypad Navigation Shortcut Keys Enter the Main Menu . (period)/- (minus) Arrow Up 8 Arrow Down 2 Arrow Left 4 Arrow Right 6 Enter in Menu Enter button Break in Fingerprint Application Orange + C About the Ready Screen After you turn the printer on, the Ready screen appears when the printer finishes starting up.
Chapter 1 — About the Printer By default, the information bar at the bottom of the screen shows the printer command language and the printer IP address. You will see the time and current date only if the real time clock (RTC) is installed. You can customize the screen as necessary to show different kinds of information. The status bar at the top of the screen includes these icons: Information and Status Icon Descriptions Icon Description of Icon Printer Information icon.
Chapter 1 — About the Printer About the Main Menu In the printer Ready screen, press to view the Main Menu. Press one of the buttons to select the Programs, Settings, Tools, or Wizards menu: • Select Programs to see a list of programs installed on the printer. This list includes utility programs provided by Intermec as part of the printer firmware, and programs you have installed on the printer.
Chapter 1 — About the Printer About Navigating in the Main Menu Use the status bar buttons to navigate between menus and save changes. Main Menu Buttons and Descriptions Button Description Returns to the Main menu. Goes back up one level in the menu. Returns to the Ready screen. Saves the configuration changes. Moves between options in a setting menu. Moves to additional options not viewable in the menu. Use the horizontal scroll bar for settings with options you can select.
Chapter 1 — About the Printer Numeric Keypad Extended Numeric Keypad For all keypads: • Press to delete the last character you entered. • Press the available keys to enter your information. For the alphanumeric and extended numeric keypad: • • Press 123 or ABC to toggle between the alphabetic and numeric keys. In the alphabetic keypad, press to toggle between uppercase and lowercase letters.
Chapter 1 — About the Printer In the numeric keypad, press to toggle between shifted and unshifted key characters. For example, press the up arrow to toggle between $ and # in the numeric keypad. When you are finished typing, press to return to the menu and then save your information. • About the Printer Wizards The full touch printer firmware includes several wizards you can use to quickly set up your printer. The available wizards depend on the hardware you have installed in the printer.
Chapter 1 — About the Printer Communications Wizards Wizard Description Line Analyzer Logs all incoming data on all communications channels and saves the data to a log file. For experienced users. Wireless 802.11 Looks for wireless networks and sets up Wi-Fi communications. Available when Wi-Fi/Bluetooth module is installed. Bluetooth Looks for discoverable Bluetooth devices and sets up Bluetooth communications. Available when WiFi/Bluetooth module is installed.
Chapter 1 — About the Printer About Printer Languages The printer uses the Intermec Fingerprint printer command language by default. You can load and run Fingerprint programs and send Fingerprint commands or Direct Protocol print jobs directly to the printer.
Chapter 1 — About the Printer 7 Select a different printer command language from the Command Language list and then click Save. 8 Select to reboot from the web page or turn the printer off and on. The printer starts up in the command language you selected. Select a Command Language From the Main Menu If you have a full touch printer, you can use this procedure to change the printer command language from the Main Menu. 1 From the Ready screen, press the Main Menu button.
Chapter 1 — About the Printer PM43 and PM43c Options and Accessories (Continued) Option or Accessory Description Cutter Use the cutter option to cut media into individual labels. Cutter Tray Use the optional cutter tray accessory to collect the cut-off labels. Dome Cover (PM43c) Use the dome cover on the PM43c to accommodate large rolls of media and protect the inside of the printer from dust and debris.
Chapter 1 — About the Printer PM43 and PM43c Options and Accessories (Continued) Option or Accessory Description RFID Module Use the RFID module to be able to print on RFID media. Rotating Media Supply Use the rotating media supply hub with Hub media that has a 76 mm (3 in) core. The hub option also includes a paper low sensor. Short Cover (PM43c) Use the short cover on the PM43c to accommodate large rolls of media.
Chapter 1 — About the Printer 22 PM43 and PM43c Mid-Range Printer User Manual
2 Set Up the Printer Use this section of the manual to learn what you need to do to set up the printer. You will find information about loading media and ribbon, printing a test label, calibrating the full touch screen, and adjusting the printer.
Chapter 2 — Set Up the Printer About Media The PM43 and PM43c printers can print on labels, tickets, tags, and continuous stock. The procedure you use to load media depends on how you are operating the printer and the options you have installed. Load Media for Tear-Off Printing Use this section to load media when you want to manually tear off labels against the tear bar on the printer.
Chapter 2 — Set Up the Printer 3 Load a media roll onto the media supply hub. Make sure you push the roll all the way against the inner wall of the printer and adjust the edge guide. 4 Route the media through the print mechanism. The dashed line in this illustration shows the path to load media with the takeup hub installed. 5 Turn the printhead lift lever clockwise to close the printhead.
Chapter 2 — Set Up the Printer 6 Close the media cover. 7 Press the Print button to advance the media. If you are switching to a new type of media, you need to calibrate the sensors on the printer. Load Media for the Label Dispenser If you have the optional label dispenser installed in your printer, the printer will separate self-adhesive labels from the liner. The label taken sensor causes the printer to wait for you to remove a label before printing the next one.
Chapter 2 — Set Up the Printer 3 Load a media roll onto the media supply hub. Make sure you push the roll all the way against the inner wall of the printer and adjust the edge guide. 4 Pull down on the label dispenser lever to open the media path. 5 Route the media through the print mechanism and out the front of the printer.
Chapter 2 — Set Up the Printer 6 Insert the media in the opening between the label dispenser and the platen roller. You can pull the liner through the dispenser and out the bottom of the mechanism or you can route the liner around the internal media rewinder (if installed). 7 Pull the liner tight and push the label dispenser lever back into the closed position. 8 Turn the printhead liftlever clockwise to close the printhead. 9 Close the media cover. 10 Press the Print button to advance the media.
Chapter 2 — Set Up the Printer Load Media from an External Supply You can place the media supply, such as fanfold tickets or tags, behind the printer or underneath it. 1 Open the media cover. 2 Turn the printhead lift lever counterclockwise to raise the printhead.
Chapter 2 — Set Up the Printer 3 Feed media through the slot in the back of the printer (or from the slot in the bottom of the printer) and route it through the print mechanism. 4 Turn the printhead lift lever clockwise to close the printhead. 5 Close the media cover. 6 Press the Print button to advance the media. If you are switching to a new type of media, you need to calibrate the sensors on the printer.
Chapter 2 — Set Up the Printer *OL JO *OL PVU Determining Whether Your Ribbon is Wound Ink In or Ink Out 1 Open the media cover. 2 Turn the printhead lift lever counterclockwise to raise the printhead. 3 Slide the ribbon roll onto the ribbon supply hub and slide the empty ribbon core onto the ribbon takeup hub. 4 For ribbon that has the ink wound out, place the ribbon on the supply hub with the ribbon wound clockwise.
Chapter 2 — Set Up the Printer 5 Route the ribbon through the print mechanism and pull out approximately 20 cm (8 inches) of ribbon leader. The dotted line in this illustration shows how to load ribbon with the ink wound in. 6 Turn the ribbon takeup hub counterclockwise until the ribbon becomes tight and runs wrinkle-free through the print mechanism. 7 Turn the printhead lift lever clockwise to lower the printhead. 8 Close the media cover.
Chapter 2 — Set Up the Printer Connect the Printer to Power The full touch printer goes through a startup wizard the first time you turn on the power. The icon printer goes through an LED startup sequence the first time you turn on the power. 1 Connect one end of the power cord to the back of the printer and connect the other end to AC power. 2 Press the power switch to turn on the printer. As the printer starts up: • a progress bar appears on the full touch interface.
Chapter 2 — Set Up the Printer About Test Labels Print a test label after you have loaded media and ribbon to verify that you have installed everything correctly and also to get some important information about your printer. The way you print a test label is slightly different between the full touch and the icon printer. Please use the procedure for your printer.
Chapter 2 — Set Up the Printer 4 From the Main Menu, tap Tools > Test Labels. 5 Select the test label you want to print and tap it. Your test label prints. If print quality is low, go to Wizards > Printing > Print Quality. Calibrate the Screen If you are having problems with the full touch screen responding when you tap it, you may need to calibrate the screen. 1 On the keypad, press ./- to enter the Main Menu. 2 Press 2 until the Wizard button is selected and then press Enter.
Chapter 2 — Set Up the Printer Print on RFID Media Media containing RFID tags is slightly thicker where the RFID tag is located. The slight thickness of this part of the label may affect print quality. For thermal transfer labels, Intermec recommends using highquality ink ribbon. To achieve the best possible print quality, follow these guidelines: • • • After you load RFID media, restart the printer or run the RFID calibration wizard on a full touch printer.
3 Connect the Printer Use this chapter to connect the printer to a PC or to a network. You can use the printer web page or the Main Menu on a full touch printer to configure the settings.
Chapter 3 — Connect the Printer About Connecting the Printer to Your PC You can connect the printer to your PC using one of these cables: • • • Serial cable USB cable IEEE 1284 parallel printer adapter cable (optional) Connect the Printer Using a Serial Cable You can use a serial connection to communicate with your PC and to run PrintSet or InterDriver. You can also use the serial port to send commands directly to the printer through a terminal connection.
Chapter 3 — Connect the Printer Connect the Printer Using a USB Cable Intermec recommends that you only connect one printer to your PC, either directly or through a hub. To connect the printer to a PC through the USB device port, you need: a USB Type A to USB Type A cable. Intermec InterDriver ® software. To make sure you have the latest version of InterDriver, go to the download website at http://www.intermec.com/products/pswinterdriver /index.aspx.
Chapter 3 — Connect the Printer Install Printer Drivers Before you can use the printer with a Windows PC, you need to install printer driver software on the PC. Drivers enable the printer to communicate with your PC and with software applications such as Intermec PrintSet. Use InterDriver to install printer driver software on your PC. InterDriver is available from the Intermec website. Follow this procedure to download InterDriver from the Intermec website and install the drivers.
Chapter 3 — Connect the Printer 9 Select your printer model from the list, and then click Next. Be sure you select the correct printhead size (203 or 300 dpi), printer language, and so on. 10 (Optional) Type a new Printer Name to change the default printer name. You can also select Use this printer as the default printer to have Windows automatically select this printer when you print documents from your desktop PC. To share this printer with other users, select Share name and type a name for the printer.
Chapter 3 — Connect the Printer 3 Turn the printer on. If your printer uses a DHCP server to assign IP addresses, the IP address appears in the lower left corner of the screen. For an icon printer, use Intermec PrintSet to retrieve the printer IP address. If you are not using a DHCP server to automatically assign IP addresses to devices in your network, you must set a static IP address and other network information manually. Continue with the next step.
Chapter 3 — Connect the Printer By default, the printer supports DHCP networks. Note: If you are not using a DHCP network, you need to configure Wi-Fi settings by using Intermec PrintSet through a USB connection to the printer, by sending commands through a serial connection, or by using the wizards and settings menus on a full touch printer. For descriptions and default settings of wireless communications settings, See Appendix B.
Chapter 3 — Connect the Printer 6 Click Communications > Wireless 802.11. The Wireless 802.11 settings page appears. 7 Change wireless settings as needed. You can also click Default Settings to restore all default Wireless 802.11 settings. 8 Click Save when you are finished. Configure Wireless Communications from the Main Menu If you have a touch panel printer, you can configure wireless communications using the Wireless 802.11 wizard. You can also configure wireless communications from the Main Menu.
Chapter 3 — Connect the Printer About Bluetooth Communications The printer supports Bluetooth communications when the optional Wi-Fi+Bluetooth module is installed. When Bluetooth is enabled, you can use a Bluetooth bar code scanner to send scanned data directly to a Fingerprint application. You can also make the printer discoverable by other Bluetooth devices, and enable security if required. You can set up Bluetooth communications: • • • from the printer web page. from the printer Main Menu.
Chapter 3 — Connect the Printer 4 Type your Username and Password and then click Login. The default value for Username is admin and the default value for Password is pass. 5 Click the Configure tab. The Configuration Summary page appears. 6 Click Communications > Bluetooth. The Bluetooth settings page appears. 7 Change Bluetooth settings as needed. You can also click Default Settings to restore all default Bluetooth settings. 8 Click Save when you are finished.
Chapter 3 — Connect the Printer 3 Change settings as needed for your Bluetooth device. 4 When you are finished, save your changes. About the USB Host You can use the USB host interface port on the printer to connect these peripheral devices: • • • • USB flash drive Keyboard Bar code scanner USB hub Connect a USB Storage Device You can insert a USB storage device into the USB host port on the front of PM43 or into the USB host port on the back of the PM43 and PM43c printers.
Chapter 3 — Connect the Printer 48 PM43 and PM43c Mid-Range Printer User Manual
4 Configure the Printer Use this chapter to understand the organization of the configuration menu and the different ways you can configure the printer.
Chapter 4 — Configure the Printer About the Printer Configuration Menus The structure of the printer configuration menus is consistent among the different interfaces. You should see the same organization whether you are accessing the menus through the web page or the printer Main Menu.
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Chapter 4 — Configure the Printer 2 In the address bar, type the IP address of your printer and press Enter. The printer web page appears. 3 Click Login. The Login page appears. 4 Type your Username and Password and then click Login. The default value for Username is itadmin and the default value for Password is pass. 5 Click Configure. The Configuration Summary page appears.
Chapter 4 — Configure the Printer 6 To see a complete list of printer settings, click Configuration Summary. To configure printer settings, click an item in the navigation pane: • For serial, Ethernet, Wireless 802.11, or Bluetooth settings, click Communications. • For media or print quality settings, click Printing. • For display, audio, service, and general settings, maintenance alert message triggers, or to enable and disable 802.11 and Bluetooth, click System Settings.
Chapter 4 — Configure the Printer Configure the Printer Using the Main Menu If you have a full touch printer, you can view or change the configuration settings by pressing the Settings button from the Main Menu. 1 From the Ready screen, press the Main Menu button. 2 From the Main Menu, press the Settings button. The Settings menu appears. 3 Select the settings you want to configure and make your changes. 4 Save your changes when prompted.
Chapter 4 — Configure the Printer Restrict Access to the Main Menu By default, all menus are available from the Main Menu the first time you turn on the printer. If necessary, you can require a PIN to restrict access to menus or you can disable access to all menus. Menu Access Setting Description Enable (default) All users can access the menus from the Main Menu and from the USB flash drive menu. Enable with PIN Users need to enter a PIN to access the Main Menu or USB flash drive menu.
Chapter 4 — Configure the Printer Configure the Printer Using Programming Commands You can change configuration settings by sending programming commands directly from your PC to the printer through a terminal program (such as Hyperterminal) , a serial connection, or a network connection. If your printer uses the Fingerprint programming language, use the SETUP GET command followed by the node, subnode, and parameter setting.
Chapter 4 — Configure the Printer Touchless configuration supports the configuration of these settings: • Command language • IPv4 Settings • Localized language • RS-232 • Paper type or label/media • SSID To write to a tag or read from a touchless configuration tag: 1 Hold the IP30 in a horizontal orientation. 2 Stand in front of the touchless configuration label and hold the IP30 within 10 cm of the packaging surface. 3 Execute the write or read command.
Chapter 4 — Configure the Printer 5 Click the Manage tab. The Overview page appears. 6 Click Applications, Fonts, Images, Label Formats, or Web Forms. The upload page appears for the option you selected. Here is an example of the page you see if you select to upload fonts.
Chapter 4 — Configure the Printer 7 To upload a file to the printer: a Click Browse to locate your file. b Double-click the file to select it. c Click Upload. The file uploads to the printer. 8 Click Save when you are finished. Upload Fonts, Images, Applications, Formats, and Web Forms from a USB Storage Device You can use a USB storage device to install fonts, images, applications, formats, and web forms to the printer.
Chapter 4 — Configure the Printer c Select the file you want to install and wait until the item turns gray and a checkmark appears next to it. The file is now successfully installed in the printer. d Continue to another file if you have more files to install. About Printer Profiles After you change printer default settings to meet your needs, you can save those settings as a printer profile. The printer supports multiple profiles that you can save and load at any time.
Chapter 4 — Configure the Printer Save a Printer Profile Use this procedure to save the current settings as a printer profile. 1 From the Ready screen, press the Main Menu button. The Main Menu appears. 2 Select Tools > Profiles. The Profiles menu appears. 3 Select Save. The Save Profile menu appears. 4 Select the Filename text box and type a name for the profile. The profiles can have up to sixteen characters. 5 Press on the SIP to save your profile name and go back to the Save Profile menu.
Chapter 4 — Configure the Printer Load a Printer Profile Use this procedure to load a saved printer profile on the full touch printer. 1 From the Ready screen, press the Main Menu button. The Main Menu appears. 2 Select Tools > Profiles. The Profiles menu appears. 3 Select Load. The Load Profile menu appears. 4 Select the profile you want to load on the printer and press 5 When Complete appears on the screen, press Main Menu. .
Chapter 4 — Configure the Printer 4 To export a configuration file from the printer memory to the USB storage device, select Export Configuration. A list of the available files appears. To import a configuration file from the USB storage device to the printer memory, select Install Configuration. A list of the available files appears. 5 Select the file you want to export or install. 6 Press OK when the export or install confirmation box appears.
5 Troubleshoot the Printer Use this chapter to troubleshoot the printer.
Chapter 5 — Troubleshoot the Printer Call Product Support If you cannot find the answer to your problem in the “Troubleshooting” section, go to the Intermec technical knowledge base (Knowledge Central) at intermec.custhelp.com to review technical information or to request customer support. If you still need help after visiting Knowledge Central, call Product Support. To talk to an Intermec Product Support representative in the U.S.A. or Canada, call: 1-800-755-5505 Outside the U.S.A. and Canada, go to www.
Chapter 5 — Troubleshoot the Printer About Printer System Information Look in the System Information tab in the printer web pages for useful information and statistics on the printer hardware and firmware. You may need this information if you want to contact Intermec Product Support for assistance or troubleshooting.
Chapter 5 — Troubleshoot the Printer View Printer Statistics Use the printer web page to view important statistics on the printer. You can view everything from printer uptime to the images installed in the printer.
Chapter 5 — Troubleshoot the Printer 4 Click Statistics > System Information. The System Information page appears. 5 For more detailed statistics, click another choice in the Statisics list. Check the Printer Odometer You can check the odometer from the printer web page to see the printhead usage and how the current values compare to the alert values. Note: To check the printer odometer from the web page, the printer must be turned on and connected to your Wi-Fi or Ethernet network.
Chapter 5 — Troubleshoot the Printer Set Maintenance Alerts You can set maintenance alerts to determine the threshold or value at which an alert is sent to you. For example, you can set a value in millimeters printed at which the printer triggers an alert telling you that it is time to clean the printhead. 1 Open a web browser on your PC. 2 In the address bar, type the IP address of your printer and press Enter. The printer web page appears. 3 Click Login. The Login page appears.
Chapter 5 — Troubleshoot the Printer About Alerts To help maintain the printer, you can configure the printer to send alert messages when certain conditions occur. For example, the printer can send a message when the odometer reaches a certain value, or if the printhead is lifted during printing. There are three types of alerts: • Error alerts • Information alerts • Warning alerts You configure alert settings in the printer web page. Alert messages can be sent to an email address, an SNMP trap, or both.
Chapter 5 — Troubleshoot the Printer Maintenance and Error Alerts Use these tables to understand and troubleshoot some common error alerts you may receive and how to fix them. Error Alert Solution Label Not Taken Printing has been stopped because a label is obstructing the label taken sensor. Remove the label to resume printing. Printhead Lifted Lower the printhead. Out of Ribbon Load ribbon in the printer. Out of Media Load media in the printer.
Chapter 5 — Troubleshoot the Printer Error Alert Solution Printhead Too Hot The printhead is overheated and needs to cool down. Wait for printing to resume automatically. Printhead Not Detected The printer is not detecting the printhead. Check to make sure the printhead is installed and that the printhead cable is firmly connected to the printhead. Faulty Dot The printhead has reached the number of faulty dots set in the Faulty Dots setting in Maintenance Alerts.
Chapter 5 — Troubleshoot the Printer Troubleshoot Printer Problems and Find Solutions Use this section to find possible solutions to printer problems. Print Quality Problems and Possible Solutions Problem Possible Solution The printout is weak. Try these possible solutions in order: • Make sure that your media setting is appropriate for hte type of media you are using. • The contrast may be too low. Increase the contrast. • The printhead pressure may be too low. Increase the printhead pressure.
Chapter 5 — Troubleshoot the Printer Print Quality Problems and Possible Solutions (Continued) Problem Possible Solution There are dark lines along the media path. The printhead may be dirty. Clean the printhead. There are white vertical lines on the printout. Try these possible solutions in order: • The printhead may be dirty. Clean the printehead. • There may be missing dots on the printhead. Replace the printhead. Part of a dotted line is missing.
Chapter 5 — Troubleshoot the Printer Print Quality Problems and Possible Solutions (Continued) Problem Possible Solution The ribbon wrinkles. Try these possible solutions in order: • The ribbon tension bar may not be adjusted correctly. Use a large straight-slot screwdriver to adjust the ribbon tension bar. • You may need to adjust the media edge guide. • The printhead pressure may be too high. Decrease the printhead pressure.
Chapter 5 — Troubleshoot the Printer RFID Problems and Possible Solutions (Continued) Problem Possible Solution The RFID module is installed in The printer is not communicating the printer, but “RFID” does not properly with the RFID hardware. For help, contact your local Intermec appear in the menu. representative. None of the RFID commands work. RFID is disabled. Enable RFID from the web page or the Main Menu. Go toSettings (Main Menu) or Configure tab (web page) > System Settings > Manage I/O.
Chapter 5 — Troubleshoot the Printer About Restoring Printer Defaults If you need to restore factory defaults on the printer, you can use the printer web page, a hardware-based reset on the icon printer, or the Main menu on a full touch printer. From the printer web page and the Main Menu on a full touch printer, you can choose to restore default network settings, keep or delete user-installed files, and to restore all system settings.
Chapter 5 — Troubleshoot the Printer Restore Defaults from the Main Menu If you have a printer with a full touch display, you can restore the printer to default settings from the Tools menu. 1 From the Ready screen, open the Main Menu. 2 Select Tools > Restore Defaults. The Restore Defaults menu appears with all items in the list selected by default. 3 To restore all default settings, continue with the next step.
Chapter 5 — Troubleshoot the Printer About Upgrading the Printer Firmware You should check for periodic updates to the printer firmware. Updated firmware can include bug fixes or additional features that you might find useful. The latest version of the firmware is available from the PM43 or PM43c printer Downloads page on www.intermec.com. You can upgrade the printer firmware using: • • the printer web page. a USB storage device.
Chapter 5 — Troubleshoot the Printer 5 Click the Services tab and then select Firmware Upgrade. The Firmware Upgrade screen appears, showing the current firmware version. 6 Click Browse to locate the upgrade file, select it, and then click Open. 7 Click Upgrade. The printer web page shows that it is upgrading firmware on your printer. Upgrade Firmware from a USB Storage Device You can upgrade the printer firmware from a USB storage device.
Chapter 5 — Troubleshoot the Printer 86 PM43 and PM43c Mid-Range Printer User Manual
6 Maintain the Printer Use the information in this section to understand how to clean, adjust, and replace parts of the printer.
Chapter 6 — Maintain the Printer About Cleaning the Printer To properly maintain the printer, you should clean it regularly. You can clean these parts of the printer: • • • The printhead The media guides The exterior of the printer Caution: To avoid possible personal injury or damage to the printer, never insert any pointed or sharp objects into the printer. Caution: Use only the cleaning agents specified in this section.
Chapter 6 — Maintain the Printer Clean the Printhead Cleaning the printhead on a regular basis is important for the life of the printhead and for the print quality. You should clean the printhead each time you replace the media. Follow this procedure to clean the printhead using the cleaning card. If you need to clean additional residue from the platen roller or tear bar, use a cotton swab moistened with isopropyl alcohol. Caution: Never use hard or sharp tools to peel away stuck labels for other material.
Chapter 6 — Maintain the Printer Clean the Media Guides Both the upper and lower media guides are transparent to allow light to pass between the two parts of the label gap and label mark sensors. It is important to keep these surfaces free of dust, stuck labels, and adhesive residue. 1 Turn the printer off and disconnect the printer from power. 2 Open the media cover. 3 Remove the media and ribbon (if installed).
Chapter 6 — Maintain the Printer Replace the Printhead You need to replace the printhead periodically when it wears out due to the rapid heating and cooling process used during printing. How often you need to replace the printhead depends on factors such as what type of images you print, the type of media or ribbon you use, the amount of energy to the printhead, the print speed, and the ambient temperature of the room you print in. The firmware detects the new printhead when you restart the printer.
Chapter 6 — Maintain the Printer 6 Connect the two printhead cables to the new printhead. 7 As you insert the new printhead bracket into the printer, make sure the metal arms on the printhead go around the magnetic pressure arm bar. Attach the magnetic pressure arm to the printhead. 8 Replace the media (and ribbon) in the printer. 9 Turn the printhead lift lever clockwise to lower it. 10 Close the media cover, reconnect power, and turn on the printer.
Chapter 6 — Maintain the Printer 5 Rotate the platen roller latch clockwise to detach it from the printer and pull the platen roller away from the printer. 6 Insert the new platen roller into the printer and secure it by turning the latch counterclockwise. 7 Reload media and turn the printhead lift lever clockwise to lower it. 8 Close the media cover, reconnect power, and turn on the printer.
Chapter 6 — Maintain the Printer Prevent Ribbon Wrinkling If you have problems with the thermal transfer ribbon getting wrinkled, try adjusting the ribbon tension bar. 1 Open the media cover. 2 Use a large straight-slot screwdriver to adjust the ribbon tension bar: 94 • Turn the tension bar screw clockwise to move the bar backward and decrease the tension. • Turn the tension bar screw counterclockwise to move the bar forward and increase the tension.
Chapter 6 — Maintain the Printer Adjust the Printhead Balance If your labels are printing lighter on one side than the other, you probably have an unbalanced printhead. The printer is adjusted at the factory for full-width media. If you are using media that is less than full-width (4 inches or 102 mm), Intermec recommends that you adjust the position of the printhead balance arm so that the printhead is correctly pressured against the media. 1 Open the media cover.
Chapter 6 — Maintain the Printer Adjust the Printhead Pressure You may need to adjust the printhead pressure on the printer if: • you are using thicker or thinner media than previously. • your labels are printing ligher on one side than the other. • your thermal transfer ribbon starts to crease. Do not use a higher printhead pressure than necessary. It may increase the wear on the printhead and shorten its life. 1 Open the media cover. 2 Use a straight-slot screwdriver to adjust the pressure screw.
Chapter 6 — Maintain the Printer Adjust the Label Gap and Black Mark Sensor The label gap sensor is a transmissive sensor that controls how the printer feeds media by detecting gaps between the labels. The black mark sensor is a reflective sensor that detects black marks on continuous media. The sensor contains a blue LED which is strong enough to see through media. You can use the blue LED to help determine the proper location for the sensor. 1 Open the media cover.
Chapter 6 — Maintain the Printer 98 PM43 and PM43c Mid-Range Printer User Manual
A Specifications This appendix contains specifications for the PM43 and PM43c printers.
Appendix A — Specifications Printer Specifications Physical Specifications PM43 Dimensions: 294.6 x 284.2 x 483.5 mm (11.6 x 11.2 x 19 in) 181 x 252.5 x 431.8 mm (7.13 x 9.9 x 16.9 in) PM43c Dimensions: (Standard Media Cover) PM43c Dimensions: 244.9 x 252.5 x 500.2 mm (9.6 x 9.9 x 19.7 in) (Dome Media Cover) PM43 Weight: 15.8 kg (35 lbs) PM43c Weight: 12.
Appendix A — Specifications PM43 Print Speed, Resolution, and General Media Specifications (Continued) Print Width: Media Width: Label Roll Diameter (maximum): Label Roll Core (ID): Label Length (minimum): Gap Length Between Labels: Black Mark Length: Media Thickness: Media Density: 203 dpi: 108 mm (4.25 in) max 300 dpi: 106 mm (4.17 in) max 406 dpi: 104 mm (4.09 in) max 19.05 to 114.3 mm (0.75 to 4.50 in) 212.70 mm (8.38 in) 76.20 mm (3 in) or 38.1 mm (1.50 in) 6.35 mm (.25 in) 1.2 to 26 mm (0.05 to 1.
Appendix A — Specifications PM43c Print Speed, Resolution, and General Media Specifications (Continued) Print Resolution: 203 dpi: 8 dots/mm 300 dpi: 11.8 dots/mm 406 dpi: 16 dots/mm Print Width: 203 dpi: 108 mm (4.52 in) max 300 dpi: 106 mm (4.17 in) max 406 dpi: 104 mm (4.09 in) max Media Width: 19.05 to 114.3 mm (0.75 to 4.5 in) Label Roll Diameter 152.4 mm (6 in) with standard cover (maximum): 212.70 mm (8.38 in) with dome cover Label Roll Core (I.D.): 76.20 mm (3 in) or 38.1 mm (1.
Appendix A — Specifications Touch Screen Specifications • 3.
Appendix A — Specifications Network Services • • • • • • • • • • • • • • FTP HTTP Server SNMP v1/2c/3 SNMP client support for IPv4 and IPv6 WINS for IPv4 BOOTP for IPv4 DNS client support for IPv4 and IPv6 Line Printer Protocol Raw TCP (Telnet in/out) DHCP client for IPv4 and IPv6 network (dual stack) IPv4 and IPv6 Ping IPSEC/IKEv2 over IPv6 SSH Supported Fonts • • • • • • • • • • Andale Mono Andale Mono Bold Century Schoolbook Roman CG Times CG Times Bold Letter Gothic Univers Univers Bold Univers Cond
Appendix A — Specifications Supported Bar Code Symbologies 1D bar code symbologies: • • • • • • • • • • • • • • • Codabar Code 11 Code 39 Code 93 Code 128 DUN-14/16 EAN HIBC 39 HIBC 128 Industrial 2 of 5 Interleaved 2 of 5 ISBT-128 Matrix 2 of 5 Straight 2 of 5 UPC 2D bar code symbologies: • • • • • • • • • • • • • • • • Aztec Code 16K Code 49 Data Matrix Dot Code Grid Matrix MaxiCode MicroPDF417 MSI (modified Plessey) PDF417 Planet Plessey Postnet QR Code RSS-14 USPS 4-State Customer Bar Code Supporte
Appendix A — Specifications Interface Specifications Use this section to understand the standard interfaces available on the PM43 and PM43c printers. RS-232 Serial Interface Use this table to understand the default settings of the serial port. Default Settings of the Serial Port Parameter Default Setting Baud rate 115200 Data bits 8 Parity None Stop bits 1 Hardware Disable The printer end of the serial cable is a DB9 pin and the PC end is dependent on the model of the desktop computer.
Appendix A — Specifications Pin Signal Description 8 RTS Request to send 9 USB Device Interface You connect a cable with a Type A connector and a Type B connector from your PC to the printer. The Type A connector plugs into the PC and the Type B connector plugs into the printer. USB Type A Connector USB Type B Connector To use the USB interface to print from a PC, you need to have the Intermec InterDriver printer driver installed on your PC.
Appendix A — Specifications USB Host Interface Pins and Descriptions Pin Description 1 VBUS 2 D- 3 D+ 4 Gnd Ethernet Interface The Ethernet interface has an RJ-45 socket for use with a standard RJ-45 cable. The interface supports 10/100 Mbps Fast Ethernet (10BASE-T, 100BASE-T) and is fully compliant with the IEEE 802.3u standard. You can find the network card MAC address on the back of the printer for a PM43 printer, and on inside the media cover on the base for the PM43c printer.
Appendix A — Specifications MAC Address Label Location on the PM43c PM43 and PM43c Mid-Range Printer User Manual 109
Appendix A — Specifications 110 PM43 and PM43c Mid-Range Printer User Manual
B Default Settings This appendix contains all of the default settings for the printer.
Appendix B — Default Settings Default Configuration Use this appendix to view the default settings on the printer. The following tables list the default settings for the PM43 and PM43c printers. If you restore the printer to factory default settings, it will use the values listed here. The order of the settings reflects the organization of the printer web page and Main Menu. Serial Port Settings This section describes the serial port settings.
Appendix B — Default Settings Setting Description Default XON/XOFF To Disable Specifies if software flow control (XON/XOFF) is used to manage the rate of data transmission to the host. XON/XOFF From Disable Specifies if software flow control (XON/XOFF) is used to manage the rate of data transmission from the host. New Line Character Defines the characters that the printer echoes to the host to indicate that it has moved to a new line.
Appendix B — Default Settings Setting Description Default Automatic (IPv6) IP Address Specifies the unique network-level address that is assigned to each device in a TCP/IP network (IPv6). Wireless 802.11 General Settings This section describes the 802.11 general settings. To view these settings: • • From the printer Main Menu, select Settings > Communications > Wireless 802.11 > General. From the printer web page, click the Configure tab > Communications > Wireless 802.11.
Appendix B — Default Settings Setting Description Default Hidden SSID Determines if the radio is allowed to look for Disable SSIDs that have been hidden to prevent unauthorized devices from connecting to the wireless nework. Wireless 802.11 Network Settings This section describes the 802.11 IPv4 and IPv6 settings. To view these settings: • • From the printer Main Menu, select Settings > Communications > Wireless 802.11 > Network > IPv4 or IPv6.
Appendix B — Default Settings Wireless 802.11 Security Settings This section describes the 802.11 security settings. To view these settings: • • 116 From the printer Main Menu, select Settings > Communications > Wireless 802.11 > Security. From the printer web page, click the Configure tab > Communications > Wireless 802.11.
Appendix B — Default Settings Setting Description Default CA Certificate intermec.pem Sets the name of the Certificate Authority (CA) that verifies the server certificate. This CA should be the same one that was used to sign the server certificate. Client Certificate Sets the name of the client certificate None the printer uses to authenticate to the network using EAP-TLS. Maximum length is 128 characters. Client Key Sets the private key the printer uses None for EAP-TLS.
Appendix B — Default Settings Setting Description Default Fast Roaming (CCKM) Determines if the printer can roam Disable from one access point to another without reauthenticating with the server. CCKM only works in wireless networks using LEAP. Mixed Mode (Group=TKIP) Determines if the printer can use either TKIP or AES for data encryption, depending on the configuration of the access point. Disable Bluetooth Settings This section describes Bluetooth settings for the printer.
Appendix B — Default Settings Setting Description Default Reserve Determines if the printer is exclusively Disable reserved for one Bluetooth device. The first Bluetooth device that connects with the printer locks out any other connection attempts. Media Settings This section describes media settings for the printer. To view these settings: • • From the printer Main Menu, select Settings > Printing > Media. From the printer web page, click the Configure tab > Printing > Media.
Appendix B — Default Settings Setting Description Default Media Width Variable Sets the width of the printable area measured from the media margin (X) across the printhead. Unit of measurement is defined in the Unit of Measure parameter. .FEJB XJEUI INTERMEC 6001 36th Ave W Everett WA 98203 Media Length Variable Sets the length of the printable area measured from one edge of the label to the edge that is closest to the printhead.
Appendix B — Default Settings Setting Description Default Media Margin (X) Sets the width of the margin from Variable the left edge of the label along the printhead to the edge of the printable area. Unit of measurement is defined in the Unit of Measurement parameter. .FEJB NBSHJO 9 INTERMEC 6001 36th Ave W Everett WA 98203 Clip Default Determines if the printer prints Off items outside the printable area of the label.
Appendix B — Default Settings Setting Description Default Stop Adjust 0 Sets the length of media the printer feeds (positive value) or retracts (negative value) after printing a label. Unit of measurement is defined in the Unit of Measure parameter. Range is -9999 to +9999. Media Calibration Mode Selects the mode the printer uses Fast to calibrate media. Use Slow if the printer has trouble identifying gaps or marks in media.
Appendix B — Default Settings Setting Description Default Darkness Sets the image darkness for media and ribbon. Variable Adjust this parameter with the Media Sensitivity parameter. Range is 1 to 100. Contrast Adjusts the blackness of the printing on the label in 2% increments from -10% to +10%. +0% General System Settings This section describes general system settings. To view these settings: • • From the printer Main Menu, select Settings > System Settings > General.
Appendix B — Default Settings Setting Description Default Date Sets the current date. System date Sleep Timer Selects the amount of time the printer waits before it goes to Sleep mode. Disable Command Language Sets the printer command language. If changed, requires restart. Fingerprint Alert Notification Method Selects how you want the printer SNMP Trap + to notify you of printer alerts. Email Unit of Measure Selects the unit of measure that Dots is used to define several printing parameters.
Appendix B — Default Settings Setting Description Default Feed Key Access Determines if the Feed button on the printer keypad is enabled or disabled. Enable Volume Off Sets the printer volume. System I/O Settings This section describes system I/O settings for the printer. To view these settings: • • From the printer Main Menu, select Settings > System Settings > Manage I/O. From the printer web page, click the Configure tab > System Settings > Manage I/O.
Appendix B — Default Settings Service Description Default Web Server Determines if the web server is enabled in the printer. Enable FTP Determines if the printer can use File Transfer Protocol (FTP). Enable Avalanche Determines if the printer can be managed by Wavelink Avalanche. Enable Net1 Determines if the printer can use Telnet to communicate with Fingerprint. Enable SmartSystems Determines if the printer can be managed by Intermec SmartSystems Foundation.
Appendix B — Default Settings Setting Description Default Odometer (Printer) Sets the length of media (in meters) that the 0 printer prints before the Odometer (Printer) alert is sent. Unit of measurement is defined in the Unit of Measure parameter. Range is 0 to 4294967295. Odometer (Current Sets the length of media (in meters) that the 0 Printhead) printer prints before the Odometer (Current Printhead) alert is sent, if this alert is configured.
Appendix B — Default Settings 128 PM43 and PM43c Mid-Range Printer User Manual
C Print Labels with INPrint This section explains how to use the INPrint feature to print labels.
Appendix C — Print Labels with INPrint About the INPrint Page The INPrint page features sample web forms you can use to quickly and easily print single labels if you are using the Fingerprint or Direct Protocol language on your printer. You select a web form from the lists and enter information in the fields for that label. You can then preview and print the label. The printer firmware includes several predefined label formats.
Appendix C — Print Labels with INPrint 4 Type your Username and Password and then click Login. The default value for Username is admin and the default value for Password is pass. 5 Click the INPrint tab. 6 Select the web form you want to print: • If you created the web form yourself, click Customer Downloaded and then select the web form in the list. • To use one of the Resident (Intermec-supplied) web forms, click Resident and then select the web form in the list.
Appendix C — Print Labels with INPrint Predefined INPrint Label Formats Predefined INPrint Label Formats and Sample Illustrations Format Name Sample 203_returnadd_3x1.lbx minimal.lbx shipping.lbx 203_in_demo_4x6.
Appendix C — Print Labels with INPrint Predefined INPrint Label Formats and Sample Illustrations Format Name Sample 203_shipaddr_4x6.lbx lifetest.
Appendix C — Print Labels with INPrint Predefined INPrint Label Formats and Sample Illustrations Format Name Sample 203_packslip_4x6.
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