User Manual

Chapter 3 — Troubleshooting and Maintaining the PB22/PB32
PB22/PB32 Mobile Label and Receipt Printer User’s Guid 45
The printer is not
printing with an 802.11
wireless connection.
• Verify that the wireless settings are correct. For
help, see “Setting Up 802.11 Radio
Communications” on page 30.
• Make sure the printer has an IP address.
• Make sure the printer is connected to the
network.
• Make sure the printer is in Ready mode.
The printer is not
printing with a
Bluetooth connection.
• Re-establish a Bluetooth connection with the
mobile computer or scanner. For help, see your
mobile computer user’s manual or “Setting Up
Bluetooth Communications” on page 28.
• Make sure the mobile computer can print to a
known good printer.
• Print a Bluetooth test print page to make sure
that the mobile computer discovered your
printer. For help, see “Printing a Test Page” on
page 16.
• Make sure the printer is in Ready mode.
When printing, the
printer is skipping
labels.
Perform a testfeed:
• In Fingerprint, press the Feed button for more
than 1 second.
• In IPL, open and close the media door and then
Press the Feed button.
Make sure the label gap sensor is clean. For help,
see “Upgrading the Firmware” on page 48.
Printout is faded or
weak.
• Fingerprint users: adjust the media constant/
factor and contrast (-10% to +10%).
• IPL users: adjust the media sensitivity setting
(-10 to +10).
• ESC/P users: adjust the Media Sensitivity
command or the Set Dark Adjust command. For
help, see the ESC/P Programmer’s Reference
Manual (P/N 937-010-xxx).
• Check to see if the printhead needs cleaning. For
help, see “Upgrading the Firmware” on
page 48.
Printer Problems and Solutions (continued)
Problem Possible Solution