User`s manual

Chapter 4 — Managing, Upgrading, and Troubleshooting the IF30
70 IF30 Fixed Reader User’s Manual
Calling Intermec Product Support
You may need to call Intermec Product Support if you have problems
operating the IF30. Before calling, be sure you can answer the
following questions:
• What kind of network are you using?
• What were you doing when the error occured?
• What error message did you see?
• Can you reproduce the problem?
• What is your IF30’s serial number?
• What version of the IF30 and RFID software are you using? For
help, see “Viewing the About This IF30 RFID Reader Screen”
on page 63.
When you have these answers, call Intermec Product Support at
1-800-755-5505.