User`s manual

Chapter 5 — Upgrading, Troubleshooting, and Cleaning the CV60
74 CV60 Vehicle Mount Computer With Windows CE User’s Manual
Calling Product Support
If you cannot find the answer to your problem in the
“Troubleshooting the CV60” section, you can visit the Intermec
technical knowledge base (Knowledge Central) at
intermec.custhelp.com to review technical information or to
request technical support. If you still need help after visiting
Knowledge Central, you may need to call Product Support.
To talk to an Intermec Product Support representative, call:
1-800-755-5505
Before you call Intermec Product Support, make sure you have
the following information ready:
• Operating system version
• Configuration number
• If you are using security, know the type (Funk or Microsoft)
and the full set of parameters
• Power management settings
• If you are using terminal emulation (TE), know the version
and protocol
• If you are not using TE, know the language your custom
application was written in and the tools you used to create it
You can find most of the information listed above in Intermec
Settings. Consult your application developer for information on
your custom application.
Your 1551E or 1553 scanner was
working fine, but after changing the
port setting you cannot change the
configuration.
The 1551E or 1553 scanner must be using the correct
RS-232 settings to allow configuration in the Intermec
Settings applet. Try disabling, then enabling the scanner
port state.
The configuration settings in
Intermec Settings do not match the
settings on your 1551E or 1553
scanner.
Try disabling and then enabling the scanner port state to
synchronize the CV60 settings with the scanner.
Problems While Scanning Bar Codes (continued)
Problem Solution