User's Manual

Chapter 8 — Troubleshoot and Maintain the Computer
122 CN51 Mobile Computer User Manual
Operating system version
Power management settings
Wireless security settings
Intermec Terminal Emulation (ITE) version and protocol, available
from the ITE main screen.
Or, programming language of your custom application and tools
used to create it.
Most information is available in Intermec Settings.
Locate Your Configuration Number
Before you call Intermec Product Support, you need to know the
configuration number of your computer.
1 Open the Device Health Dashboard:
Press and then press on the numeric keypad.
Press on the alphanumeric keypad.
2 In the Dashboard, scroll down and tap Information.
3 Scroll down until you see the Hardware Configuration number.
4 Exit the Device Health Dashboard.
Locate Your Operating System Version
Before you call Intermec Product Support, you need know the
operating system version loaded on your computer.
1 Open the Device Health Dashboard:
Press and then press on the numeric keypad.
Press on the alphanumeric keypad.
2 In the Dashboard, scroll down and tap Information.
3 Scroll down until you see the OS Version number.
4 Exit the Device Health Dashboard.