User's Manual

Chapter 8 — Troubleshoot and Maintain the Computer
CN51 Mobile Computer User Manual 121
Problems Using the Computer
You can troubleshoot general problems while using the computer.
Before you call Intermec Product Support, look for your problem in
the next table, and try the possible solutions.
Call Product Support
If you are having trouble using your Intermec computer, you can:
use the troubleshooting tables in this manual to find your problem
and possible solutions.
visit the Intermec technical knowledge base, Knowledge Central at
intermec.custhelp.com.
If you still need help, you can call Intermec Product Support at:
1-800-755-5505
Before you call Product Support, have this information ready:
Configuration number (CN) and serial number (SN), printed on a
label inside the battery compartment or shown on the Device
Health dashboard under Information.
Problems Using the Computer
Problem Possible Solution
You tap the screen and nothing happens. Align the screen.
You press the Power button and nothing
happens.
The battery may be completely drained. Replace or
charge the battery.
Restart the computer.
The computer appears to be locked up, and
you cannot enter data.
Press the Power button and select Suspend. Press
the Power button again to turn the screen back
on.
Press the Power button and select Reboot.
Cold boot the computer.
Reload the firmware.
You rotate the computer and the screen
does not respond properly.
Run the Sensor Calibration application to calibrate
the accelerometer.
You cannot type a character on the keypad,
or you can only type uppercase or lowercase
letters.
The orange modifier or green modifier key may be
locked.