User's Manual
Chapter 8 — Troubleshoot and Maintain the Computer
CN51 Mobile Computer User Manual 119
Troubleshoot the Scanner with Scan Diagnostics
The ScanDiagnostic application helps troubleshoot problems, such as
the inability to read a bar code or a scanner or imager that does not
turn on.
1 Tap Start > ScanDiagnostic.
2 Select the scanner or imager you want to troubleshoot and tap
Diagnose.
The application checks to make sure the scanner or imager is
enabled and checks the settings to make sure they are optimized.
3 Aim the scanner or imager at a bar code and tap and hold Press to
Scan.
After the computer reads the bar code, the computer beeps and the
label data, data length, and symbology appear on the screen.
4 To view recommended settings, press the right arrow button.
5 To accept recommended settings, tap Apply.
6 Tap OK.
Problems Reading Bar Codes
You can troubleshoot problems that prevent you from reading bar
codes, such as the appropriate symbology not being enabled. Before
you call Intermec Product Support, look for your problem in the next
table, and try the possible solutions.
Problems Reading Bar Codes
Problem Possible Solution
You cannot see the illumination beam
or frame from the imager when you
press the Scan button and aim the
imager at a bar code label.
• You may be too far away from the bar code label. Try
moving closer to the bar code label and scan it again.
• You may be reading the bar code label “straight on.”
Change the reading angle and try again.
• The imager hardware trigger may be disabled. Start
Intermec Settings and go to Data Collection >
Scanner Settings. Make sure Hardware trigger is
selected.