User's Manual
Table Of Contents
- Before You Begin
- Chapter 1 - Using the CN50
- Chapter 2 - Connecting and Configuring the CN50
- Configuring the CN50
- Connecting to a PC
- Connecting to Your Network
- Configuring Wireless Security
- Configuring the Phone
- Connecting to an ISP
- Connecting to a Network With a VPN Server
- Chapter 3 - Developing and Installing Applications
- Chapter 4 - Troubleshooting and Maintaining the CN50
- Appendix A - Specifications
- Appendix B - Default Settings
- Appendix C - Keypads and Keystrokes
- Appendix D - Imager Configuration Bar Codes
- Index
Chapter 4 — Troubleshooting and Maintaining the CN50
74 CN50 Mobile Computer for Windows Mobile 6.1 User’s Manual
Calling Product Support
If you cannot find the answer to your problem in the
“Troubleshooting the Computer” section, you can visit the Intermec
technical knowledge base (Knowledge Central) at
intermec.custhelp.com to review technical information or to request
technical support. If you still need help after visiting Knowledge
Central, you may need to call Product Support.
To talk to an Intermec Product Support representative, call:
1-800-755-5505
Before you can call Intermec Product Support, make sure you have the
following information ready:
• Configuration number
• Serial number
• Firmware and software version numbers
• The language your custom application was written in and the tools
you used to create it
Consult your application developer for information on your custom
application.
Finding Your Configuration Number
To find the configuration number of your CN50:
• Look at the CN (configuration number) and SN (serial number)
fields on the label inside the battery compartment.
Finding Your Software and Firmware Version Numbers
To find your mobile computer’s software and firmware version
number:
1 Tap Start > Settings > About.
2 Tap the Packages tab to find software version numbers.
3 Tap the Build tab to find the firmware version.