User's Manual

Chapter 9 — Troubleshoot and Maintain the Computer
104 CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual
Call Product Support
If you cannot find the answer to your problem in the Troubleshoot
Your Mobile Computer section, you can visit the Intermec technical
knowledge base (Knowledge Central) at intermec.custhelp.com to
review technical information or to request technical support. If you
still need help after visiting Knowledge Central, you may need to call
Product Support.
To talk to an Intermec Product Support representative, call:
1-800-755-5505
Before you can call Intermec Product Support, make sure you have the
following information ready:
• Configuration number
• Serial number
• Operating system version
• If you are using security, know the type (Funk or Microsoft) and the
full set of parameters
• Power management settings
• If you are using terminal emulation (TE), know the version and
protocol. If you are not using TE, know the language your custom
application was written in and the tools you used to create it.
You can find most of the information listed above in Intermec
Settings. Consult your application developer for information on your
custom application.
Find Your Configuration Number
To find the configuration number of your computer, look at the CN
(configuration number) and SN (serial number) fields on the label
inside the battery compartment.
You tap the screen and nothing happens. • Align your screen. For help, see “Align the Screen
Using the Stylus” on page 25 or see “Align the
Screen Using the Keypad” on page 26.
• Make sure the computer is not locked.
Problem Solution