User's Manual

Chapter 4 — Troubleshooting and Maintaining the CN3
100 CN3 Mobile Computer User’s Manual for Windows Mobile 6.1
Clean Booting the CN3
If the CN3 seems to be locked up, try warm booting and then cold
booting the computer. If neither method works, use a clean boot to
get the CN3 up and running for further troubleshooting.
To clean boot the computer
1 Press the Power button to suspend the CN3.
2 Remove the battery pack from the back of the CN3.
3 Use the stylus to press the Reset button on the back of the CN3.
4 Insert the battery back into the CN3, and immediately press and
hold the Power button and both buttons on the left side.
5 Continue to hold the Power button and both buttons on the left
side until a Warning message appears on the display.
6 Release the Power button and both buttons on the left side, read
the message, and press either button on the right side to continue.
7 Wait for the CN3 to load files from its ROM.
A clean boot erases the memory in the mobile computer,
including all applications and data files found in the ObjectStore,
and loads only the default files and programs required by the
CN3 operating system.
During a clean boot, the CN3 first looks for the SSPB files on an
installed miniSD card. If no card is found, the CN3 loads the
SSPB files in the Flash File Store. Files found on a miniSD card
during a clean boot are copied into the Flash File Store and
overwrite the existing SSPB files.
Note: You can also clean boot the CN3 using the SmartSystems
console. To clean boot the CN3 using the SmartSystems console,
right-click on the CN3 and select Intermec Power Tools > Clean
Boot Device.