User's Manual CN2 Handheld Computer
Intermec Technologies Corporation Corporate Headquarters 6001 36th Ave. W. Everett, WA 98203 U.S.A. www.intermec.com The information contained herein is proprietary and is provided solely for the purpose of allowing customers to operate and service Intermec-manufactured equipment and is not to be released, reproduced, or used for any other purpose without written permission of Intermec.
Contents Contents Before You Begin......................................................................................................vii Safety Summary .........................................................................................vii Safety Icons ...............................................................................................viii Global Services and Support ......................................................................viii Who Should Read This Document? ................
Contents Using the Optional SD Card ................................................................................... 22 Using the Optional USB Keyboard.......................................................................... 25 2 Configuring the CN2 ....................................................................................... 29 How to Configure the CN2 Parameters................................................................... 30 Configuring the CN2 With the Setup Assistant .............
Contents Configuring Static WEP Security With Microsoft Security ......... 58 Loading Certificates................................................................................... 59 Disabling Security ..................................................................................... 62 Using the Modem Dock for Internet Access and E-mail........................................... 62 Connecting to the Internet Through the Modem Dock.............................
Contents A Specifications and Accessories ............................................................ 103 Physical and Environmental Specifications............................................................. 104 Accessories for the CN2......................................................................................... 105 B I Default Configuration ................................................................................. 107 Default Configuration ...........................................
Before You Begin Before You Begin This section provides you with safety information, technical support information, and sources for additional product information. Safety Summary Your safety is extremely important. Read and follow all warnings and cautions in this document before handling and operating Intermec equipment. You can be seriously injured, and equipment and data can be damaged if you do not follow the safety warnings and cautions.
Before You Begin Safety Icons This section explains how to identify and understand warnings, cautions, and notes that are in this document. A warning alerts you of an operating procedure, practice, condition, or statement that must be strictly observed to avoid death or serious injury to the persons working on the equipment.
Before You Begin necessarily represent complete, tested programs. The code is provided “as is with all faults.” All warranties are expressly disclaimed, including the implied warranties of merchantability and fitness for a particular purpose. Web Support Visit the Intermec web site at www.intermec.com to download our current manuals in PDF format. To order printed versions of the Intermec manuals, contact your local Intermec representative or distributor.
Before You Begin Who Should Read This Document? The CN2 Handheld Computer User’s Manual provides you with information about the features of the CN2 and how to install, operate, maintain, and troubleshoot the CN2. Before you install and configure the CN2, you should be familiar with your network and general networking terms, such as IP address. Related Documents The Intermec web site at www.intermec.com contains our documents that you can download as PDF files.
Before You Begin Other Copyright Information Microsoft, Windows, and the Windows logo are registered trademarks of Microsoft Corporation in the United States and/or other countries. Wi-Fi is a registered certification mark of the Wi-Fi Alliance. This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit. (www.openssl.org/) This product includes cryptographic software written by Eric Young. (eay@cryptsoft.
Before You Begin xii CN2 Handheld Computer User’s Manual
1 Using the CN2 Handheld Computer Use this chapter to familiarize yourself with the CN2 handheld computer.
Chapter 1 — Using the CN2 Handheld Computer Introducing the CN2 Handheld Computer The Intermec CN2 handheld computer is an ergonomicallydesigned handheld computer built on the Microsoft® Windows® CE .NET operating system. It is a semi-rugged, lightweight computer that runs client/server applications and browser-based applications.
Chapter 1 — Using the CN2 Handheld Computer CN2 Features, Applications, and Accessories The CN2 includes these features: • 802.11b/g radio (optional) • .NET Compact Framework • CCX v1.
Chapter 1 — Using the CN2 Handheld Computer Does Your CN2 Contain an 802.11b/g Radio? How to Determine Description In this Manual Look at the Configuration Number (CN) on the label inside the battery compartment. For help removing the battery door and the battery, see page 8. You have a wireless CN2, which can communicate in a wireless network. For details about wireless communications, see “Configuring 802.11b/g Radio Communications” on page 39.
Chapter 1 — Using the CN2 Handheld Computer Using the Battery The CN2 uses a lithium-ion battery as its main power source. You must fully charge the main battery before you can use the CN2. When you change the battery, the backup battery maintains the computer’s status, memory, and real-time clock for at least 5 minutes. The lithium-ion battery pack that is used in this device may present a fire or chemical burn hazard if it is mistreated.
Chapter 1 — Using the CN2 Handheld Computer Installing and Charging the Battery Make sure you fully charge the battery before you use your CN2. To charge the battery, you need to install it in the CN2. To install and charge the battery 1 Push down on the battery door latch, and pull up on the battery door. 2 Remove the battery door and set it aside. 3 Align the battery contacts, and insert the battery in the battery compartment. Press down on the battery until it clicks into place.
Chapter 1 — Using the CN2 Handheld Computer You must use only the Intermec power supply approved for use with the CN2. Using any other power supply will damage the CN2. Attention: Vous devez utiliser seulement le bloc d’alimentation Intermec désigné pour le CN2. L’utilisation d’autre blocs d’alimentation endommagera le CN2. Note: For help installing and using the communications dock, see the CN2 Communications Dock Quick Start Guide (P/N 930-061-001), which shipped with the dock.
Chapter 1 — Using the CN2 Handheld Computer Removing the Battery Follow these instructions to remove the battery from the CN2. Only use the stylus to remove the battery. If you use any other tool or method to remove the battery, you may damage the battery or the CN2. Attention: Utilisez uniquement le stylet pour retirer la pile. Si vous utilisez un autre instrument ou une autre méthode pour le faire, vous risquez d’endommager la pile ou le CN2.
Chapter 1 — Using the CN2 Handheld Computer 2 Remove the battery door and set it aside. 3 Insert the stylus between the battery and the CN2 case, and press straight down until the battery is released. 4 Lift the battery out of the battery compartment. Maximizing Battery Life There are several things that you can do to maximize the life of your fully charged battery. • Set the Backlight Timeout to 10 seconds. • Verify that Radio Power Management is enabled (Fast PSP).
Chapter 1 — Using the CN2 Handheld Computer Battery Icon Status Icon Status The battery is charging. The battery is low. You need to charge the battery soon. The battery is critically low. You need to charge the battery now. Using the Keypad The CN2 has either an 18-key numeric keypad or a 10-key scroll keypad. Using the Numeric Keypad You enter all of the characters and functions printed on the keys just like you would on a standard keyboard.
Chapter 1 — Using the CN2 Handheld Computer 2 Press and release the key below the function printed in orange. For example, press the 5 key to access the F5 function, which refreshes the selected folder or desktop. The icon turns off. To access characters printed in green on the keypad overlay 1 Press and release the Green ( ) key. The the taskbar and Green mode is locked. The icon remains on until you press icon appears in again. 2 Press and release the key below the character printed in green.
Chapter 1 — Using the CN2 Handheld Computer Using the Scroll Keypad You enter all of the characters and functions printed on the keys just like you would on a standard keyboard. Arrow keys (4 places) Power key ESC Enter key ENTER Orange key Scan button CN2 10-Key Scroll Keypad The Orange ( ) key lets you access the additional functions printed on the keypad overlay. To access functions printed on the keypad overlay 1 Press and release the Orange ( ) key.
Chapter 1 — Using the CN2 Handheld Computer Using the Power Key The Power key is the round yellow key in the upper left corner of both keypads. Actions You Can Perform With the Power Key Action Do This Description To turn on the CN2 Press and release the Power key. Your CN2 resumes where it was when you turned it off. If you are using WPA or 802.1x security, the computer may need to reauthenticate before it starts your application.
Chapter 1 — Using the CN2 Handheld Computer Using the Touch Screen The CN2 has a color touch-screen display. The screen is 240 x 320 pixels. The desktop is 240 x 300 pixels and the taskbar is 240 x 20 pixels. In addition, the screen supports Unicode characters, user-programmable fonts, and bitmap graphics. Desktop Taskbar CN2 Start Screen Using the Touch Screen and Stylus Your CN2 has a stylus for selecting items and entering information. Use the stylus in place of a mouse.
Chapter 1 — Using the CN2 Handheld Computer Understanding the Desktop The Start screen has two distinct areas: the desktop and the taskbar. The desktop displays shortcuts to some of the applications installed on the CN2. The first time you turn on the CN2, the taskbar displays the Start menu icon, the time, the keyboard icon, and the desktop icon. Most of the default shortcuts on the desktop are standard Windows CE applications.
Chapter 1 — Using the CN2 Handheld Computer To enable or disable symbologies 1 From the ScanDemo window, tap the Symbologies button to see the symbologies that are enabled. 2 Select or clear the symbologies you want to use and tap Back. 3 If you want to configure symbology parameters, tap Intermec Settings. Intermec Settings appears on your screen. 4 From the Intermec Settings application, go to Scanners Symbologies > Internal Scanner > Symbologies. 5 Select a symbology and modify its parameters.
Chapter 1 — Using the CN2 Handheld Computer To turn off Transcriber • Tap the Transcriber icon in the taskbar. The background of the Transcriber icon turns light gray to match the taskbar and using the stylus does not produce a line on your desktop. To close Transcriber 1 Tap and hold the Transcriber icon in the taskbar until the menu appears. 2 Tap Close Transcriber. To select text 1 Tap and hold the stylus next to the text you want to select until the insertion point appears.
Chapter 1 — Using the CN2 Handheld Computer Understanding the Screen Icons The screen icons on the taskbar show you battery status, network connections, applications, and special keys or functions you are using. Standard Microsoft icons are not included in this table. CN2 Screen Icons Icon Description Battery is charging. Battery is low. Charge the battery soon. Battery is critically low. Charge the battery now. Backup battery is low. Charge the battery now.
Chapter 1 — Using the CN2 Handheld Computer Only two screen icons are visible at one time. You can tap the right arrow or left arrow to view additional icons, which are on but not visible. Tap the right arrow to view more icons on the right. Tap the Right Arrow: The CE Remote Display icon and the ActiveSync icon are visible on the taskbar. Tap the right arrow to view additional icons. Tap the left arrow to view more icons on the left.
Chapter 1 — Using the CN2 Handheld Computer Understanding the CN2 Status Lights Light Color Description Good Read Green This light turns on when the CN2 successfully decodes a bar code. Red This light turns on when you press one of the Side Scan buttons or the Scan button on the scroll keypad. Green When the CN2 is connected to a power source, this light turns on to indicate that the battery is fully charged.
Chapter 1 — Using the CN2 Handheld Computer You can change the beeper volume for your needs and environment. You can set the beeper volume to off, low (quiet), medium, high (loud), and very high (very loud – default setting). To change the beeper volume 1 Tap the Start icon and tap Intermec Settings. The Intermec Settings application appears. 2 Tap Device Settings > Beeper > Volume. 3 Select a volume level. 4 Tap to save your settings and tap X to exit Intermec Settings.
Chapter 1 — Using the CN2 Handheld Computer CN2 CN2 Good Read light Good Read light F1 SC F2 AN EN TE R 1 B A 2 4 T 3 5 7 . ES 6 8 0 C 9 R E T N E Scan button Side Scan buttons Side Scan buttons 3 Press one of the Side Scan buttons or the Scan button on the scroll keypad and center the red beam so that it falls across all bars in the bar code label. Use this test bar code: Code 39 Test Bar Code *123456* *123456* 4 Release the Side Scan button or Scan button.
Chapter 1 — Using the CN2 Handheld Computer SD Card Tab 2 Align the SD card as shown in the next illustration, and insert the SD card into the slot. SD card Tab 3 Push the card into the slot until it is fully inserted. Fully inserted SD card 4 Align the battery contacts as shown in the next illustration, and insert the battery in the battery compartment. Press down on the battery until it clicks into place.
Chapter 1 — Using the CN2 Handheld Computer Battery 5 Install the battery door. To access files stored on the SD card • If you have an SD card inserted in your CN2, it appears as the SDMMC Disk folder. To access this folder, double-tap the My Computer icon on the desktop and then double-tap the SDMMC Disk folder. You can copy files to and from this folder just as you would any other folder on the CN2.
Chapter 1 — Using the CN2 Handheld Computer 6 Remove the battery and set it aside. rd Tab 7 Pull the tab toward the bottom on the CN2 to remove the SD card. Using the Optional USB Keyboard If you prefer the convenience of using a keyboard with the CN2, you can attach a USB keyboard to the optional modem dock.
Chapter 1 — Using the CN2 Handheld Computer To attach the USB keyboard 1 Read the CN2 Modem Dock Quick Start Guide (P/N 075481). 2 Connect the USB keyboard to the keyboard port on the modem dock. Keyboard port USB port Phone port Power port 3 Connect the AC power supply (P/N 074246) to the power port on the modem dock. Then connect the AC power supply to an AC power source. You must use only the Intermec power supply approved for use with the CN2. Using any other power supply will damage the CN2.
Chapter 1 — Using the CN2 Handheld Computer d Tap OK to close the Utilities window. e Tap X to close the Control Panel window. 5 Place the CN2 into the modem dock. 6 Open an application like WordPad and begin typing. If the characters you type do not appear on screen, see page 85 for troubleshooting ideas. To use the USB keyboard • Type just as you would on a standard keyboard. You may use standard Windows keyboard shortcuts, such as Ctrl-S to save a file.
Chapter 1 — Using the CN2 Handheld Computer 28 CN2 Handheld Computer User’s Manual
2 Configuring the CN2 Use this chapter to understand how to configure the CN2.
Chapter 2 — Configuring the CN2 How to Configure the CN2 Parameters You can configure many parameters on the CN2, such as the bar code symbologies it decodes or the network settings. These characteristics are controlled by configuration parameters. The values you set for these configuration parameters determine how the computer operates. There are several ways to configure the CN2: Use Setup Assistant Use Setup Assistant to quickly enter network parameters.
Chapter 2 — Configuring the CN2 Configuring the CN2 With the Setup Assistant The Setup Assistant runs on the CN2 the first time you turn on the computer. Use the Setup Assistant to set or enable basic network parameters and connect your CN2 to the network. The Setup Assistant guides you through setting the following basic network parameters: • Date and time • 802.11b/g radio and SSID (Network name) • 802.
Chapter 2 — Configuring the CN2 Configuring the CN2 Locally With Intermec Settings Use Intermec Settings to configure the CN2 and view system information. You can access Intermec Settings while running any application. Opening Intermec Settings To open Intermec Settings 1 Tap the Start icon. The Start menu appears. 2 Tap Intermec Settings. The Intermec Settings application appears.
Chapter 2 — Configuring the CN2 3 Make changes to the settings as necessary. For help, see the next section, “Navigating Through Intermec Settings.” 4 Save your changes. For help, see “Saving Your Settings” on page 34. 5 Exit Intermec Settings. For help, see “Exiting Intermec Settings” on page 35. Navigating Through Intermec Settings Use this table to understand how to navigate and enter information in Intermec Settings.
Chapter 2 — Configuring the CN2 Intermec Settings Menus: Use this diagram to help navigate through the Intermec Settings application. This diagram should only be used as a guide; it does not accurately represent all of the information you will see on your screen. Saving Your Settings You can save the changes you make in Intermec Settings at any time. After you save your changes, you can continue making changes or you can exit Intermec Settings.
Chapter 2 — Configuring the CN2 Exiting Intermec Settings When you are done modifying your device configuration and have saved your settings, you should exit Intermec Settings. To exit Intermec Settings • Tap the X in the upper right corner of the window. Or, • From the Main Menu, tap File > Exit. If you try to exit Intermec Settings without saving your changes, a message box appears asking if you want to save your configuration changes. Tap Yes.
Chapter 2 — Configuring the CN2 6 Tap Scanners Symbologies > Internal Scanner > Symbologies and make sure every bar code symbology that you need is enabled. 7 Tap to save your settings. 8 Tap X to exit Intermec Settings. Note: You can also return the CN2 to its default software configuration by resetting the registry and clearing the object store. For instructions, see page 86. Configuring the CN2 Remotely With Intermec Settings You can use Intermec Settings remotely to configure your CN2.
3 Adding the CN2 to the Network Use this chapter to understand how to configure the CN2 to communicate in your network.
Chapter 3 — Adding the CN2 to the Network Configuring the CN2 For Your Network The CN2 is a versatile handheld computer that you can easily add to your wired or wireless data collection network. You can connect your CN2 to your network using: • USB communications • 802.11b/g radio communications Configuring USB Communications You can place the CN2 in the modem dock (P/N 075499) or the communications dock (P/N 225-696-001) to transfer data to, and receive data from, another device using USB communications.
Chapter 3 — Adding the CN2 to the Network To use USB communications with your CN2 1 Connect the communications dock to the USB port of the other device using an appropriate USB cable. 2 Make sure that your USB device is configured for USB communications. 3 Insert the CN2 into the communications dock. 4 Turn on the CN2. For more information about the communications dock, see the instructions that ship with the communications dock. Configuring 802.
Chapter 3 — Adding the CN2 to the Network Configuring the Network Parameters for a TCP/IP Network In a TCP/IP network, the CN2 communicates with a host computer directly using TCP/IP. The access point acts as a bridge to allow communications between the wired network and the wireless network.
Chapter 3 — Adding the CN2 to the Network To use wireless communications in a TCP/IP network 1 Configure these network parameters on each CN2 in the network: • Infrastructure mode (set to Infrastructure by default) • Network name (SSID) • Host IP address • IP settings (if not using DHCP) 2 Configure security. For help, see “Configuring Network Security” on page 45. The easiest way to configure the network parameters on the CN2 is to use Intermec Settings.
Chapter 3 — Adding the CN2 to the Network Configuring the Network Parameters for a UDP Plus Network In a UDP Plus network, the CN2 communicates with a host computer through the Intermec Application Server.
Chapter 3 — Adding the CN2 to the Network The Intermec Application Server translates UDP Plus packets on the wireless network into TCP/IP packets on the wired network and vice versa. The access point acts as a bridge to allow communications between the wired network and the wireless network.
Chapter 3 — Adding the CN2 to the Network 2 You must use Intermec Settings to configure all the wireless network parameters for Microsoft Security. Save your settings. For help, see the next section, “Configuring Network Security.” 3 Double-tap the Network Connection icon ( or ) in the taskbar. The SWLD26C1 configuration screen appears. 4 Tap the right arrow button ( R ) twice and then tap the Wireless Information tab to bring the tab forward.
Chapter 3 — Adding the CN2 to the Network Note: The Wireless Information tab lets you view wireless network parameters and a list of available wireless networks. You cannot set parameters or select a network on this tab. 5 Tap OK to close the SWLD26C1 configuration screen. Configuring Network Security The CN2 provides three types of security for your wireless network: • Wi-Fi Protected Access (WPA) • 802.1x • WEP This section explains how to configure security on your wireless CN2.
Chapter 3 — Adding the CN2 to the Network • In addition to everything offered by Microsoft Security, Funk Security offers you CCX v1.0 compliance and lets you use LEAP and TTLS authentication on your CN2. If you choose Funk security, follow the instructions in these sections: • “Selecting Funk Security as Your Security Choice” in the next section • “Selecting a Profile for Funk Security” on page 47 Note: If you choose Microsoft Security, you can use Microsoft Wireless Zero Configuration.
Chapter 3 — Adding the CN2 to the Network Note: You must warm boot the CN2 after you change your security choice. Selecting a Profile for Funk Security You can define up to four profiles for your Funk security. Different profiles let your CN2 communicate in different networks without having to change all of your security settings. For example, you may want to set up one profile for the manufacturing floor and one for the warehouse. To select a profile for Funk security 1 Tap the Start icon.
Chapter 3 — Adding the CN2 to the Network Switching from Funk Security to Microsoft Security If your CN2 is configured to use Funk Security, it is easy to switch to Microsoft Security. To switch to Microsoft Security 1 Tap Start > Intermec Settings > Communications > 802.11 Radio > Security Settings. 2 For Security Choice, choose Microsoft Security. 3 Save your settings. 4 Warm boot the CN2. For help, see “Warm Booting the CN2” on page 94.
Chapter 3 — Adding the CN2 to the Network To use WPA security, you need: • an authentication server (Enterprise mode only). Note: You can also use a MobileLAN access WA2X product as an authentication server. For help, see the MobileLANaccess WA2X System Manual (P/N 073915). • user and root certificates (if you plan to use TLS for authentication) • an access point with an 802.11b/g radio that supports WPA. • a CN2 with the 802.11b/g radio and the 802.1x/WPA security option.
Chapter 3 — Adding the CN2 to the Network If you choose TTLS or PEAP: a Select User name, select the text in the text box, use the input panel to type your user name, and tap Save. b For Password prompt, make sure that Enter password now is selected. Note: You can use Prompt for password to troubleshoot your connection to the network if you have problems. c Select User Password, select the text in the text box, use the input panel to type your user password, and tap Save.
Chapter 3 — Adding the CN2 to the Network 7 For Pre-Shared Key, enter the pre-shared key or the passphrase. The pre-shared key must be a value of 32 hex pairs preceded by 0x for a total of 66 characters. The value must match the key value on the access point. The passphrase must be from 8 to 63 characters. After you enter a passphrase, the CN2 internally converts it to a pre-shared key. This value must match the passphrase on the authenticator. 8 Exit Intermec Settings.
Chapter 3 — Adding the CN2 to the Network b From the Authentication Settings box, tap Select. c Tap your certificate from the list and tap Enter. If you choose PEAP: a Tap Properties and tap Run App. The Authentication Settings box appears. b Tap the Validate Server check box. c Tap Enter. After the radio starts to authenticate, the Network Password dialog box appears: d Enter a User Name and Password and tap the Save Password check box.
Chapter 3 — Adding the CN2 to the Network 2 If you plan to use TLS for authentication, load a user and root certificate on your CN2. For help, see “Loading Certificates” on page 59. 3 Open Intermec Settings. 4 Choose Communications > 802.11 Radio > Security Settings > Microsoft Security. 5 For Infrastructure Mode, choose Infrastructure. 6 For Network Authentication, choose WPA-PSK and tap the Save icon in the upper right corner of the screen. Data Encryption is set to TKIP by default.
Chapter 3 — Adding the CN2 to the Network • a CN2 with an 802.11b/g radio and the 802.1x/WPA security option. • user and root certificates (if you plan to use TLS for authentication) These procedures assume that you have already selected either Microsoft Security or Funk Security software as your security choice, as described in “Choosing Between Microsoft Security and Funk Security Software” on page 45. Configuring 802.
Chapter 3 — Adding the CN2 to the Network If you choose TLS: a For Validate Server Certificate, choose Enabled and tap Save. b You can also enter a User Name, Subject Name and Server Common Name if you want to increase your level of security. 9 Exit Intermec Settings. Configuring 802.1x Security With Microsoft Security 1 Make sure you have configured the communications and radio parameters on your CN2. 2 If you plan to use TLS for authentication, load a user and root certificate on your CN2.
Chapter 3 — Adding the CN2 to the Network If you choose PEAP: a Select Properties and tap Run App. The Authentication Settings box appears. b Select the Validate Server check box. c Press Enter. Once the radio starts to authenticate, the Network Password dialog box appears. d Enter a User Name and Password and select the Save Password check box. e (Optional) In the Domain field, enter the domain. f Press Enter. 9 For Network Key Setting, choose Automatic. 10 Exit Intermec Settings.
Chapter 3 — Adding the CN2 to the Network • a Cisco access point with an 802.11b/g radio. Note: LEAP security is not supported if you chose Microsoft Security software, as described in “Choosing Between Microsoft Security and Funk Security Software” on page 45. To enable LEAP security on your CN2 1 Make sure you have configured the communications and radio parameters on your CN2.
Chapter 3 — Adding the CN2 to the Network To use WEP security, you need: • an access point with an 802.11b/g radio. • a CN2 handheld computer with an 802.11b/g radio. Configuring Static WEP Security With Funk Security 1 Make sure you have configured the communications and radio parameters on your CN2. 2 Make sure you have chose Funk Security software as your security choice, as described in “Choosing Between Microsoft Security and Funk Security Software” on page 45. 3 Open Intermec Settings.
Chapter 3 — Adding the CN2 to the Network 4 Choose Communications > 802.11 Radio > Security Settings > Microsoft Security. 5 For Network Authentication, choose Open. 6 For Data Encryption, choose WEP. 7 For Network Key Setting, choose Enter Key and Index. 8 For Network Key Value, enter an ASCII key or a hex key that is either 5 bytes or 13 bytes long depending on the type of WEP encryption you are using. Set a 5-byte value for 64-bit WEP or a 13-byte value for 128bit WEP.
Chapter 3 — Adding the CN2 to the Network 4 From the Run Application box, tap Yes. The Enroll Certificates dialog box appears. 5 Enter the User Name, Password, and Server (IP address) to log in to the CA server. 6 Tap OK. A dialog box appears asking if you want to load the root certificate. 7 Press Enter for yes. The Enrollment Tool message box appears telling you that the user certificate has been added. 8 Press Enter to close the Enrollment Tool message box. 9 Configure your CN2 for WPA or 802.
Chapter 3 — Adding the CN2 to the Network 3 Tap Start > Intermec Settings > Communications > 802.11 Radio > Security Settings > Certificates. 4 Select Import Root Certificates and tap Run App to load the .cer file. A dialog box appears asking if you want to add the certificate to the root store. 5 Tap Enter to add the certificate. A message box appears telling you that the root certificate has been imported. 6 Tap OK to close the Success message box. 7 Select Import User Certificate to load the .
Chapter 3 — Adding the CN2 to the Network Disabling Security If you choose not to use security with your wireless network, you can disable it on the CN2. Intermec recommends that you always set security in your network. To disable security 1 Open Intermec Settings. 2 Tap Communications > 802.11 Radio > Security Settings > Microsoft Security. 3 For Network Authentication, choose Open. 4 For Data Encryption, choose Disabled. 5 Tap Save. 6 Exit Intermec Settings.
Chapter 3 — Adding the CN2 to the Network 2 Contact your ISP and obtain the following information: • ISP dial-up access phone number • User name • Password 3 Tap Start > Settings > Network and Dial-up Connections. 4 Double-tap Make New Connection. 5 In the Type a name for the connection field, enter a name for the connection, such as My ISP Connection.
Chapter 3 — Adding the CN2 to the Network 6 From the Select the connection type list, select Dial-Up Connection from the list of connection types. 7 Tap Next. The Modem screen appears. 8 From the Select a modem drop-down menu, choose Hayes Compatible on COM1. 9 Tap Configure. The Device Properties screen appears. Connection Preferences: The connection preferences (such as Baud Rate) specify how the CN2 communicates with the modem dock. 10 Set the Baud Rate to 115200 bps.
Chapter 3 — Adding the CN2 to the Network 11 (Optional) Tap the Call Options tab and make changes if necessary. 12 Tap OK at the top of the screen to return to the Modem screen. 13 If you changed the baud rate in Step 10, a message box appears. Tap OK to close the message box. 14 Tap TCP/IP Settings only if your ISP does not use a dynamically assigned IP address. When you are done making selections, tap OK at the top of the screen to return to the Modem screen.
Chapter 3 — Adding the CN2 to the Network 16 Tap Next. 17 Fill in the Country/region code field, the Area code field, and the Phone Number field with the information provided by your ISP. Note: When you connect to the Internet for the first time, you can specify the exact numbers that the modem dials. For help, see the next procedure, “To connect to the Internet for the first time.” 18 Check Force long distance if the modem needs to dial the country/region code, the area code, and the phone number.
Chapter 3 — Adding the CN2 to the Network 19 Tap Finish. 20 Perform the steps in the next procedure, “To connect to the Internet for the first time.” To connect to the Internet for the first time 1 Tap Start > Settings > Network and Dial-up Connections. 2 Double-tap the icon for the connection you just configured. The Dial-Up Connection screen appears. 3 In the User Name field, enter the user name provided by your ISP. 4 In the Password field, enter the password provided by your ISP.
Chapter 3 — Adding the CN2 to the Network 7 By default, the CN2 assumes that you are dialing from work, on a phone system that requires you to enter a 9 before dialing. If you do not need to enter 9 before dialing, follow these steps: a Choose Home from the Location drop-down list. The location setting has a dialing pattern that does not include a 9 before dialing. b Make sure the Area Code and Country/Region are correct. c (Optional) Tap Edit. The Edit Dialing Patterns screen appears.
Chapter 3 — Adding the CN2 to the Network 5 Tap Hide to minimize the Connected to Name screen, where Name is the name you configured for the connection. To disconnect from the Internet • Double-tap the Connectivity icon in the taskbar and then tap Disconnect. Setting Up an E-mail Account Through the Modem Dock You can send and receive e-mail messages using the modem dock and the Inbox application on your CN2. You need to set up a connection to an e-mail server.
Chapter 3 — Adding the CN2 to the Network 3 Tap Service > Options. The Options screen appears. 4 Drag the screen to the left to view the ride side of the screen. 5 Tap Add. The Service name screen appears. 6 Select the appropriate service type from the Service Type drop-down menu, either POP3 or IMAP4. 7 (Optional) Enter a meaningful name in the Service Name field. If you are setting up multiple e-mail services, each needs a unique name. 8 Tap OK.
Chapter 3 — Adding the CN2 to the Network 14 Drag the screen to the left to view the right side of the screen. 15 If you want to be able to send e-mail from the CN2, in the SMTP host for sending email field, you must enter the SMTP host name provided by your ISP. Note: The SMTP host name may be the same as your POP3 host name or IMAP4 host name. 16 (Optional) For help determining if you need to set the to view the Inbox optional parameters like Domain, tap online help. 17 Tap Next.
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4 Developing and Installing Applications Use this chapter to understand how to develop and install applications for the CN2.
Chapter 4 — Developing and Installing Applications Developing Applications for the CN2 The CN2 runs applications programmed in Microsoft Embedded Visual C++. The CN2 can also run applications developed for the .NET Compact Framework using Microsoft C# and Visual Basic .NET.
Chapter 4 — Developing and Installing Applications • CD-ROM drive compatible with multimedia PC specification • VGA or higher-resolution monitor (Super VGA recommended) • Microsoft Mouse or compatible pointing device Developing a Web-Based Application You can develop web-based data collection applications for use on the CN2. For help, see any HTML source book. The CN2 contains Internet Explorer (IE) 6.0 for Windows CE for you to use. The Microsoft standard IE 6.
Chapter 4 — Developing and Installing Applications Intermec recommends that you store your applications in a folder specific to your application underneath the \PROGRAM FILES folder. Intermec recommends that you store your application data in one of these folders on the CN2: Folder Description SDMMC Disk The SDMMC Disk folder shows the contents of the optional SD card. Intermec recommends that you place application install files in this folder.
Chapter 4 — Developing and Installing Applications Installing ActiveSync and Establishing a Partnership You can use a USB cable to establish your initial partnership between the CN2 and your PC. To install ActiveSync and establish a partnership 1 Download ActiveSync from the Microsoft web site and follow the onscreen instructions for installing it on your PC. When the installation process is complete, the Get Connected dialog box appears.
Chapter 4 — Developing and Installing Applications When the partnership has been established, the following screen appears on your PC showing the device name of your CN2 and the Connected status. The Microsoft ActiveSync Screen An ActiveSync icon ( ) also appears on the CN2 status bar indicating that it has established an ActiveSync partnership with your PC.
Chapter 4 — Developing and Installing Applications To install an application on the CN2 using ActiveSync 1 Connect the CN2 to your PC using ActiveSync. For help, see the previous section, “Installing ActiveSync and Establishing a Partnership.” 2 On the Microsoft ActiveSync screen, click Explore. Windows Explorer opens the Mobile Device window of your CN2. 3 In Windows Explorer on your PC, browse to the file that you want to copy to your CN2. 4 Right-click the file and click Copy.
Chapter 4 — Developing and Installing Applications Installing Applications Using the Optional SD Card Using your SD card is the best method for you to install applications. For help inserting and removing the SD card, see “Using the Optional SD Card” on page 22. To install applications using the SD card 1 If you are using an SD card reader, remove the SD card from the CN2 and place it in the reader. 2 Copy your application file to the SD card.
Chapter 4 — Developing and Installing Applications To use Avalanche to remotely manage the CN2 1 Install software packages and updates for the CN2 using the Avalanche Management Console. For help using the console, see the online help. 2 Schedule the CN2 updates or manually initiate an update using the Avalanche Management Console. For more information on using Wavelink Avalanche, contact your local Intermec representative or visit the Wavelink web site at www.wavelink.com.
Chapter 4 — Developing and Installing Applications 82 CN2 Handheld Computer User’s Manual
5 Troubleshooting and Maintaining the CN2 Use this chapter to solve problems you may encounter while using the CN2. You will also find information on booting the computer, upgrading the CN2, and performing routine maintenance.
Chapter 5 — Troubleshooting and Maintaining the CN2 Problems and Solutions These tables offer solutions to the problems you may encounter. Problems While Operating the CN2 Problem Solution You press the Power key to turn on the CN2 and nothing happens. Try these possible solutions in order: • Make sure the battery door is installed correctly and completely closed. • Make sure you have a charged battery installed correctly. For help, see “Installing and Charging the Battery” on page 6.
Chapter 5 — Troubleshooting and Maintaining the CN2 Problems While Operating the CN2 (continued) Problem Solution You place the CN2 in the communications dock, and the Battery light turns on and is orange. • The temperature may not be within the charging The CN2 appears to be locked up and you cannot enter data. Try these possible solutions in order: range. Make sure that the temperature is from 0°C to 45°C (32°F to 113°F). • The battery may be damaged. Replace the battery.
Chapter 5 — Troubleshooting and Maintaining the CN2 Problems While Operating the CN2 (continued) Problem Solution The CN2 exhibits unexpected behavior after you install or remove an application. You may need to reset the registry and clear the object store. Follow these steps: 1 Tap Start > Control Panel. 2 Double-tap the Utilities icon. The Settings window appears. 3 Tap the Registry Reset tab. 4 Tap the Reset Registry button. 5 Tap Yes when the Confirm message appears.
Chapter 5 — Troubleshooting and Maintaining the CN2 Problems While Configuring Security (continued) Problem Solution A Network Connection icon appears in the status bar, but it disappears (continued). The access point that you are trying to communicate with may not be communicating with the server. Make sure your access point is turned on, properly configured, and has 802.1x security enabled. The CN2 indicates that it is not authenticated.
Chapter 5 — Troubleshooting and Maintaining the CN2 Problems With Wireless Connectivity Problem Solution A Network Connection icon ( or ) appears on the status bar, but the host computer is not receiving any data from the CN2. In a UDP Plus network, there may be a problem with the connection between the Intermec Application Server and the host computer. Check with your network administrator or see the user’s manual for the Intermec Application Server.
Chapter 5 — Troubleshooting and Maintaining the CN2 Problems With Wireless Connectivity (continued) Problem The no network connection icon ( appears on the status bar. Solution ) The no network connection icon appears in three situations: • The CN2 may not have an IP address. You must configure an IP address for the CN2 or make sure that DHCP assigned an address. Use Intermec Settings and select the radio tab to make sure an IP address has been assigned.
Chapter 5 — Troubleshooting and Maintaining the CN2 Problems While Scanning Bar Codes Problem Solution You cannot see a red beam of light from the scanner when you press the Scan button or one of the Side Scan buttons and aim the scanner at a bar code label. There are three possible problems: • You may be too far away from the bar code label. Try moving closer to the bar code label and scan it again. • You may be scanning the bar code label “straight on.” Change the scanning angle and try again.
Chapter 5 — Troubleshooting and Maintaining the CN2 Problems While Scanning Bar Codes (continued) Problem Solution The scanner will not read the bar code label (continued). Make sure the bar code symbology you are scanning is enabled. Use Intermec Settings to check the symbologies. If your bar code symbology is disabled, enable it and then try scanning the bar code label again. Note: If you restored the CN2 to factory default settings, some of the symbologies may have been disabled.
Chapter 5 — Troubleshooting and Maintaining the CN2 Running Diagnostics You can run Intermec Diagnostics to determine if there are any problems with your CN2. You can run Intermec Diagnostics at any time, even while running an application. To run Intermec Diagnostics 1 Tap Start > Settings > Control Panel. 2 Double-tap the Intermec Diagnostics icon. 3 From the Select test drop-down list, choose which diagnostic tests to run: • You can tap the test.
Chapter 5 — Troubleshooting and Maintaining the CN2 Summary of Intermec Diagnostic Tests (continued) Test Name Description Tips 2. Battery Information Displays the charge levels for the main battery and the backup battery. Also indicates if AC power is detected. Tap X to exit the test. 3. Display Test Verifies that every pixel on the CN2 screen is working properly. When each test action begins, a message explains what you should see on this test display.
Chapter 5 — Troubleshooting and Maintaining the CN2 Sending the CN2 to Intermec for Service If you send the CN2 in for service, it is your responsibility to save the computer data and configuration. Intermec is responsible only for ensuring that the keypad and other hardware features match the original configuration when repairing or replacing your computer. For help understanding your warranty and finding help, see “Global Service and Support” on page viii.
Chapter 5 — Troubleshooting and Maintaining the CN2 Wa Boo but The screen goes blank immediately. The screen remains blank for a few seconds, the Refreshing the File System dialog box appears, and the CN2 warm boots. To warm boot the CN2 using the Power key 1 Press and hold the Power key for approximately 10 seconds. Note: After about 5 seconds, the backlight toggles. Keep holding the Power key for another 5 seconds until the backlight flashes. 2 Release the Power key.
Chapter 5 — Troubleshooting and Maintaining the CN2 2 Using the end of the stylus, press the Reset button on the inside of the battery compartment. Reset button Do not use force or a sharp object when pressing the Reset button. You may damage the Reset button. Attention: N'employez pas la force ou un objet pointu quand appuyant sur le remettez à zéro le bouton. Vous pouvez endommager le remettez à zéro le bouton. 3 Install the battery and battery door.
Chapter 5 — Troubleshooting and Maintaining the CN2 Upgrading the Operating System When you upgrade the operating system, you erase the current configuration and replace it with the new default configuration. You will need to set the network communications parameters on the CN2 to reestablish communications with the other devices in the wireless network. To upgrade the OS, you need: • an SD card formatted as FAT16. Note: The CN2 currently supports SanDisk SD cards only.
Chapter 5 — Troubleshooting and Maintaining the CN2 Reset button Do not use force or a sharp object when pressing the Reset button. You may damage the Reset button. Attention: N'employez pas la force ou un objet pointu pour appuyer sur le bouton de remise. Vous pouvez endommager le bouton de remise. 8 Hold down a key while you install the battery: • On the numeric keypad, hold down the 8 key while you install the battery. Do not release the 8 until the CN2 Bootloader Menu appears.
Chapter 5 — Troubleshooting and Maintaining the CN2 11 The “Need Reboot” message appears and Cold Boot is selected. 12 Press Enter. The CN2 cold boots and the Refreshing File System status box appears. 13 If the Confirm File Replace dialog box appears, tap Yes To All. The CN2 finished rebooting, and your operating system is updated.
Chapter 5 — Troubleshooting and Maintaining the CN2 Cleaning the Scanner Window and the Touch Screen To keep the computer in good working order, you may need to clean the scanner window and touch screen. Scanner window CN2 Touch screen F1 F2 GHI F5 4 F7 T A B ABC F3 JKL F6 5 PQRS F8 7 TUV F9 WXYZ 9 Alt F12 0 ESC MNO 6 8 F10 Space F11 DEF Lock Caps 3 2 1 F4 . E N T E R Cleaning the CN2: You can clean the scanner window and touch screen.
Chapter 5 — Troubleshooting and Maintaining the CN2 2 Dip a clean towel or rag in the ammonia solution and wring out the excess. Wipe off the scanner window and touch screen. Do not allow any abrasive material to touch these surfaces. 3 Wipe dry.
Chapter 5 — Troubleshooting and Maintaining the CN2 102 CN2 Handheld Computer User’s Manual
A Specifications and Accessories CN2 Handheld Computer User’s Manual 103
Appendix A — Specifications and Accessories Physical and Environmental Specifications Use this section to find technical information about the CN2 and its available features and options. Physical Dimensions Length: 14.7 cm (5.8 in) Width: 8.6 cm (3.4 in) Thickness: 3.5 cm (1.4 in) Weight: 370 g (11.9 oz) Power and Electrical Specifications Operating: Rechargeable 2150 mAh lithium-ion battery Backup: Rechargeable NiMH 20 mAh battery Electrical rating: x 3.7 V; 1.
Appendix A — Specifications and Accessories Bar Code Symbologies • Codabar • Interleaved 2 of 5 • Code 39 • UPC/EAN • Code 128 • MSI 1D Linear Imager Reading Distances This table contains reading distance on the 1D line. Symbology Density (mm) Density (mil) Min (mm) Max (mm) Min (inch) Max (inch) Code 39 0.1 4 95 136 3.7 5.4 0.3 12 45 240 1.8 9.4 0.5 20 44 300 1.7 11.8 1 39 120 400 4.7 15.7 0,33 mm/ 100% contrast 13 mils/ 100% contrast 45 240 1.8 9.
Appendix A — Specifications and Accessories CN2 Modem Dock (P/N 075499) Use the modem dock to communicate through a modem connection, to communicate through a USB connection, to charge your battery, to provide power to the CN2, and to attach a USB keyboard to the CN2. AC Power Supply (P/N 074246) Use this AC power supply to provide power to the CN2 and charges its battery when it is in the CN2 communications dock or CN2 modem dock. You must use only the Intermec power supply approved for use with the CN2.
B Default Configuration CN2 Handheld Computer User’s Manual 107
Appendix B — Default Configuration Default Configuration Use the following tables to see the default configuration settings of the CN2. If you restore the CN2 to factory default settings, it will use these values. The tables are organized according to the options in Intermec Settings.
Appendix B — Default Configuration Default Communications Configuration Communications Settings Default Value DHCP Enable Device Name WindowsCE Primary DNS 0.0.0.0 Secondary DNS 0.0.0.0 Primary WINS 0.0.0.0 Secondary WINS 0.0.0.0 802.11 Radio Settings Default Value Network Name INTERMEC Infrastructure Mode Infrastructure Security Security Choice Infrastructure Mode Network Authentication Data Encryption 802.
Appendix B — Default Configuration Default Device Settings Configuration 110 Device Settings Default Value Beeper Volume Very high Backlight Timeout 1 minute Power Management User Idle System Idle Suspend 1 minute 1 minute 1 minute CN2 Handheld Computer User’s Manual
I Index CN2 Handheld Computer User’s Manual 111
Index Symbols and Numbers A See Backspace key See Network Connection icon See Caps Lock icon See Green key See Green mode See Orange key .NET Compact Framework, 3, 74 10-key scroll keypad, illustrated, 12 115200 bps, modem dock maximum, 64 18-key numeric keypad, illustrated, 10 1D linear imager determining if installed, 4 reading distances, 105 802.11b/g radio communications, configuring, 39 determining if installed, 4 Wi-Fi certified, 2 802.
Index battery (continued) disposing of, 5 door latch, illustrated, 6 installing, 6 light green, orange, or red, 20 illustrated, 19 maximizing life, 9 removing, 8, 24 status icons, 9 using, 5 Battery Information, diagnostics, 93 baud rate, maximum for modem dock, 64 beeper volume, changing, 21 beeps Audio Test, diagnostics, 93 understanding, 20 volume, changing, 21 bitmap graphics, 14 booting cold booting, 95 overview, 94 Reset button, 96 Warm Boot button, 95 warm booting, 94 buttons, illustrated Arrow, 12
Index configuring 802.11b/g radio communications, 39 802.
Index Funk Security (continued) selecting as security choice, 46 supplicant, using, 46 G Good Read light illustrated, 19 troubleshooting, 90 Green key illustrated, 10 using, 11 Green mode, enabling, 11 H handstrap, accessory described, 106 Hardware Configuration, diagnostics, 93 holster, accessory described, 106 host computer not receiving data, troubleshooting, 88 humidity, specifications, 104 I ICCU, See Intermec Settings icons battery status, 9 taskbar, illustrated, 14 understanding screen, 18 imager 1D
Index M manuals CN2 Communications Dock Quick Start Guide, 7 CN2 Modem Dock Quick Start Guide, 26, 62 downloading from web, ix Intermec Computer Command Reference Manual, 33 MobileLAN access WA2X System Manual, 49, 53 MobileLAN secure 802.
Index Power key illustrated, 10, 12 using, 13 Power port on modem dock, illustrated, 26 power specifications, 104 power supply, accessory described, 106 Pre-Shared key Mode, WPA, 48 problems, finding and solving, 84 profile, selecting for Funk security, 47 Protected Extensible Authentication Protocol (PEAP), described, 53 PSK mode of WPA, 48 pull-tab, on an SD card, 22 R radio communications, configuring, 39 determining if installed, 4 Wi-Fi certified, 2 Radio Power Management parameter, 9 RAM, Memory Info
Index serial adapter, accessory described, 106 serial port, illustrated, 2 settings, restoring default, 35 Setup Assistant, using to configure CN2, 31 Shift key (scroll keypad), See Orange key Side Scan buttons illustrated, 2 troubleshooting, 90 SMTP gateway, 69 soft keyboard, 27, 33 software configuration, default, 86 Software Input Panel (SIP), 27 sound, Audio Test, diagnostics, 93 sounds, See beeps specifications 1D linear imager reading distances, 105 electrical, 104 humidity, 104 power, 104 screen, 10
Index U UDP Plus network diagram, 42 network, configuring parameters, 42 understanding screen icons, 18 status lights, 19 unexpected behavior, 86 Unicode characters, 14 unique client certificate, 59 UPC/EAN, 21 upgrading operating system, 97 Persistent Storage Memory (PSM), 99 USB communications configuring, 38 network diagram, 38 USB interface cable, accessory, 106 USB Host Power parameter, 26 USB interface cable, accessory described, 106 USB keyboard installing and using, 25 supported models, 25 USB port
Index 120 CN2 Handheld Computer User’s Manual
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