User Manual

Chapter 3 — Troubleshooting and Maintaining the PB50
PB50 Portable Label Printer User’s Guide 41
When printing, the
printer is skipping labels.
• Go into Test mode and run a test feed.
For help, see “Using Test Mode” on
page 19.
• Make sure the label gap sensor is clean.
For help, see “Cleaning the Printer” on
page 44.
Printer keeps printing or
feeding when it should
stop.
• Check media settings.
• Make sure the label gap sensor is clean.
For help, see “Cleaning the Printer” on
page 44.
Printout is faded or weak. • Fingerprint users: adjust the media
constant, factor, and contrast.
• IPL users: adjust the media sensitivity
setting.
• Check to see if the printhead needs
cleaning. For help, see “Cleaning the
Printer” on page 44.
The battery charge is not
lasting as long as it
should.
• Check the battery date. If the battery is a
few years old, the shortened life may be
due to normal aging.
• Replace the battery.
The test pages do not
print.
• Make sure that the blue light is not
blinking. If it is, make sure your printer
has media and that the media cover is
closed.
• Make sure that you can advance media
by pressing the Feed button.
Print quality it poor. • Clean the printhead. For help, see
“Cleaning the Printer” on page 44.
• Check the battery and recharge or
replace as necessary. For help, see
“Charging the Batteries” on page 7.
• Check the quality of the media. Use
only Intermec media to ensure superior
print quality and product performance.
The printout is not in the
desired position.
• Check for errors in the software
application.
• Make sure the label gap sensor and
platen roller are clean.
Printer Problems and Solutions (continued)
Problem Possible Solution