User Manual

Chapter 3 — Troubleshooting and Maintaining the PB50
40 PB50 Portable Label Printer User’s Guide
Troubleshooting Printer Problems and Finding Solutions
Use the following tables to troubleshoot some common problems
you may encounter with the PB50 printer.
Printer Problems and Solutions
Problem Possible Solution
The printer does not turn
on when you press
Standby.
• Replace the battery with a charged
battery.
• Connect external power to make sure
the printer works correctly and to charge
the battery.
The blue light is blinking. • Make sure media is loaded and the
media cover is closed. For help, see
“Loading Media” on page 9.
• There is a printing error. The screen
displays an error message containing
information on the error.
• The printer is paused. The printer is
cancelling a print job.
• The printer is in Setup mode. Press
Setup to exit Setup mode.
The printer is not
printing with a Bluetooth
connection.
• Re-establish a Bluetooth connection
with the mobile computer or scanner.
For help, see your mobile computer
user’s manual or “Setting Up Bluetooth
Communications” on page 25.
• Make sure the mobile computer can
print to a known good printer.
• Print a Bluetooth test print page to
make sure that the mobile printer
discovered your printer. For help, see
“Printing a Test Page” on page 13.
• Make sure the printer is in Ready mode.
The printer is not
printing with an 802.11
wireless connection.
• Check your wireless settings??
•