User Manual

Chapter 3 — Troubleshooting and Maintaining the PB22/PB32
Printer Problems and Solutions (continued)
Problem Possible Solution
The battery charge is
• Check the battery date. If the battery is a few
not lasting as long as it years old, the shortened life may be due to
should. normal aging.
• Replace the battery.
The test pages do not
• Make sure that the blue light is not blinking. If
print. it is, make sure your printer has media and that
the media cover is closed.
• Make sure that you can advance media by
pressing the Feed button.
Print quality it poor.
• Clean the printhead. For help, see “Upgrading
the Firmware” on page 48.
• Check the battery and recharge or replace as
necessary. For help, see “Charging the
Batteries” on page 9.
• Check the quality of the media. Use only
Intermec media to ensure superior print quality
and product performance.
• Check that the printer is set to the appropriate
Constant/Factory or sensitivity number for the
media you are using.
Troubleshooting Communication Problems
Use Dump mode to verify that the printer is receiving data from the
host correctly.
Using the Line Analyzer in Fingerprint
In Dump mode, the printer runs a Fingerprint program called Line
Analyzer. The Line Analyzer captures incoming characters on the
communication ports and prints them on one or more labels.
The easiest way to enter Dump mode is through Test mode or
Extended Test mode. For help, see “Understanding Test Mode” on
page 21.
After the printer enters Dump mode, it tells you it has entered Dump
mode by printing it on a label. The display shows the Dump mode
icon and printer is ready to receive data.
PB22/PB32 Portable Label and Receipt Printer User’s Guide 46