User's Manual

Chapter 3 — Troubleshooting and Maintaining the PW50
26 PW50 Workboard Printer User’s Guide
Printer keeps printing
or feeding when it
should stop.
• Check media settings.
• Make sure the label gap sensor is clean. For help,
see “Cleaning the PW50” on page 28.
The printout is not in
the desired position.
• Check for errors in the software application.
• Make sure the label gap sensor and platen roller
are clean. For help, see “Cleaning the PW50”
on page 28.
The printer is not
printing with a
Bluetooth connection.
• Re-establish a Bluetooth connection with the
mobile computer or scanner. For help, see
“Setting Up Bluetooth Communications” on
page 18, or see your mobile computer user’s
manual.
• Make sure the mobile computer can print to a
known good printer.
• Print a Bluetooth test print page to make sure
that the mobile printer discovered your printer.
For help, see “Printing a Testprint” on
page 10.
• Make sure the printer is in Ready mode.
When printing, the
printer is skipping
labels.
• Perform a testfeed by pressing and hold the
Standby and Feed buttons until the PW50
beeps.
• Make sure the label gap sensor is clean. For help,
see “Cleaning the PW50” on page 28.
Printout is faded or
weak.
• Modify the Set Media Sensitivity command or
the Set Dark Adjust command. For help, see the
ESC-P Programmer’s Reference Manual (P/N
937-005-xxx).
•
Check to see if the printhead needs cleaning. For
help, see “Cleaning the PW50” on page 28.
The battery charge is
not lasting as long as it
should.
• Check the battery date. If the battery is a few
years old, the shortened life may be due to
normal aging.
• Replace the battery.
The test pages do not
print.
• Make sure that the blue light is not blinking. If
it is, make sure your printer has media and that
the media cover is closed.
• Make sure that you can advance media by
pressing the Feed button.
Printer Problems and Possible Solutions (continued)
Problem Possible Solution