User's Manual

Chapter 3 — Troubleshooting and Maintaining the PW50
PW50 Workboard Printer User’s Guide 25
Understanding Error Messages
Use the following tables to troubleshoot common errors. To receive
error messages, you need to tunrn on the Allow Messages From
Printer command. For help, see the ESC-P Programmer’s Reference
Manual (P/N 937-005-xxx)
.
Troubleshooting Printer Problems and Finding Solutions
Use the following tables to troubleshoot some common problems you
may encounter with the PW50 printer.
PW50 Error Message Descriptions
Error Message Description
Lid_Open The media cover is open. Close the media cover and press
down until it latches. If Lid_Open=Y, the printer detected
an error condition and canceled any pending print jobs.
Paper_Out The printer is out of media. Load a new roll of media. If
Lid_Open=Y, the printer detected an error condition and
canceled any pending print jobs.
Voltage This message indicates the power status of the printer:
• If Voltage=H, the printer is fully powered by either an
external power supply or a fully charged battery.
• If Voltage=L, the printer has detected a low voltage
condition. Connect the printer to external power, or
insert a fully charged charged battery.
Printer Problems and Possible Solutions
Problem Possible Solution
The printer does not
turn on when you press
Standby.
• Replace the battery with a charged battery.
• Connect external power to make sure the printer
works correctly and to charge the battery.
The blue light
(Intermec Ready-to-
Work™ indicator) is
blinking.
• Make sure media is loaded and the media cover
is closed. For help, see “Loading Media” on
page 8.
• There is a printing error.
• The printer is paused. The printer is canceling a
print job.