User's Manual

Chapter 5 — Troubleshooting and Maintaining the CV30
CV30 Fixed Mount Computer With Windows CE User’s Manual 85
The scanner will not read
the bar code label.
Try these possible solutions in order:
• Make sure you aim the scanner beam so it crosses the entire bar
code label in one pass.
• The angle you are scanning the bar code label may not be
working well, or you may be scanning the label “straight on.”
Try scanning the bar code label again, but vary the scanning
angle.
• The bar code label print quality may be poor or unreadable. To
check the quality of the bar code label, try scanning a bar code
label that you know will scan. Compare the two bar code labels
to see if the bar code quality is too low. You may need to replace
the label that you cannot scan.
• Make sure that the application you are running on the computer
is expecting input from a bar code. You may need to type this
information instead of scanning it.
You selected 1551E or
1553 and enabled the
scanner port, but the
scanner does not scan.
Try these possible solutions in order:
• Select ASCII as the scanner model.
• Make sure that you are using the correct cable and that it is
attached correctly (when you attach the scanner to the port, it
should emit a single power up beep).
• Try enabling the port state using Intermec Settings.
• Try upgrading the scanner firmware.
Your 1551E or 1553
scanner was working fine,
but after changing the port
setting you cannot change
the configuration.
The 1551E or 1553 scanner must be using the correct RS-232
settings to allow configuration in the Intermec Settings applet. Try
disabling, then enabling the scanner port state.
The configuration settings
in Intermec Settings do not
match the settings on your
1551E or 1553 scanner.
Try disabling and then enabling the scanner port state to
synchronize the CV30 settings with the scanner.
Problems While Scanning Bar Codes (continued)
Problem Solution