User's Manual

Chapter 5 — Troubleshooting and Maintaining the CV30
80 CV30 Fixed Mount Computer With Windows CE User’s Manual
Calling Product Support
If you cannot find the answer to your problem in the
“Troubleshooting the CV30” section, you can visit the Intermec
technical knowledge base (Knowledge Central) at
intermec.custhelp.com to review technical information or to
request technical support. If you still need help after visiting
Knowledge Central, you may need to call Product Support.
To talk to an Intermec Product Support representative, call:
1-800-755-5505
Before you call Intermec Product Support, make sure you have
the following information ready:
• Operating system version
• Configuration number
• If you are using security, know the type (Funk or Microsoft)
and the full set of parameters
• Power management settings
• If you are using terminal emulation (TE), know the version
and protocol
• If you are not using TE, know the language your custom
application was written in and the tools you used to create it
You can find most of the information listed above in Intermec
Settings. Consult your application developer for information on
your custom application.
To find your operating system version
• Start> Programs > Internet Explorer
An Intermec page opens and displays the OS version loaded on
the CV30.
To find your configuration number
• Look at the label on the back of the CV30.