User's Manual

Chapter 4 — Troubleshooting and Maintaining the CK30
64 CK30 Handheld Computer User’s Manual
Problems Transmitting Data Through the DCS 30X or G4000 (continued)
Problem Solution
Sending Buffer Transactions. This is an information message to tell you that buffered
transactions are now being sent to the DCS 30X or
G4000. You can begin collecting data again once the
message clears.
Transaction Aborted. The transaction just sent to the DCS 30X or G4000 was
not received. Try sending the transaction again.
Transmit Error XX, press Enter. There is an error transmitting data to the DCS 30X or
G4000. XX represents the status code error. Note the
error code listed in the message and contact your local
Intermec service representative for help. Press Enter to
continue.
Receive Error XX, press Enter. There is an error receiving data from the DCS 30X or
G4000. XX represents the status code error. Note the
error code listed in the message and contact your local
Intermec service representative for help. Press Enter to
continue.
Shutting down. The DCS 30X or G4000 is shutting down. You may
continue collecting data and buffer the transactions in
the terminal until the DCS 30X or G4000 starts again,
or stop collecting data with the terminal.
Controller Shutdown. The DCS 30X or G4000 has shut down. You may
continue collecting data and buffer the transactions in
the terminal until the DCS 30X or G4000 starts again,
or stop collecting data with the terminal.
Problems While Scanning Bar Codes
Problem Solution
You cannot see a red beam of light from
the scanner when you press the Scan
button and aim the scanner at a bar code
label.
There are two possible problems:
• You may be too far away from the bar code label.
Try moving closer to the bar code label and scan it
again.
• You may be scanning the bar code label “straight
on.” Change the scanning angle and try again.
You can test the effective range of the scanner. Move
within 2 feet of a wall and test the scanner. You need to
be within the scanning range to scan bar code labels. For
help on scanning distances, see “Specifications” in
Appendix A.