User's Manual

Chapter 4 — Troubleshooting and Maintaining the CK30
60 CK30 Handheld Computer User’s Manual
Problems While Configuring 802.1x Security (continued)
Problem Solution
• The IP address and secret key for your MobileLAN access
point must match the IP address and secret key on your
Odyssey server. You may need to re-enter the IP address and
secret key on both your MobileLAN access point and
Odyssey server.
• Your Odyssey server is active and that it can communicate
with your MobileLAN access point. You can use the PING
command to determine communications.
• The Odyssey server software is running on the server PC.
• The UDP port (standard RADIUS port, 1812) on your
Odyssey server is active. For help, see the documentation
that shipped with your Odyssey server software.
The “AUTHENTICATING”
message appears on the screen, but
the CK30 does not emit a low beep
and a high beep to indicate that it is
authenticated.
The CK30 takes up to 60 seconds to authenticate; however, this
process may take longer if there is interference in RF
communications. You may need to wait for the authentication
process to finish.
You may be out of range of the MobileLAN access point you
are trying to communicate with. Try moving closer to the
MobileLAN access point.
The “AUTHENTICATING”
message appears on the screen, but
the CK30 does not emit a low beep
and a high beep to indicate that it is
authenticated.
This error code appears on the Error
Logger screen:
0x37B
The authentication process timed out. You may be out of range
of the MobileLAN access point that you are trying to
communicate with. Try moving closer to the MobileLAN
access point.
The CK30 indicates that it is not
authenticated by emitting a high beep
and a low beep.
One of these error codes appears on
the Error Logger screen:
0x50A or 0x509
The time and date on your CK30 does not fall within the range
of valid dates indicated on the server certificate. Modify the
time and date so that it falls within the range of valid dates. For
help, see “Time and Date” in Chapter 6 of the CK30 Handheld
Computer Configuration Manual.