User's Manual

Chapter 4 — Troubleshooting and Maintaining the CK30
CK30 Handheld Computer User’s Manual 59
Problems While Configuring 802.1x Security
Problem Possible Solution
The CK30 indicates that it is authenticated
by emitting a low beep and a high beep,
but it does not communicate with the host.
Make sure that the CK30 IP address, host IP address,
subnet mask, and default router are properly configured for
your network.
Note: Do not cold boot the terminal. Cold booting the
terminal resets the time and date.
The “AUTHENTICATING” message does
not appear on the screen, and a network
connection icon is not in the status bar.
The terminal may not be communicating with your
MobileLAN access point. Make sure the network name on
the CK30 is the same as the network name (SSID) of the
access point that you are trying to communicate with. The
default network name is “INTERMEC.”
The 802.1x security network may not be active. Make sure
that the Odyssey server software is properly loaded and
configured on the server PC. For help, see the
documentation that shipped with your server software.
The “AUTHENTICATING” message does
not appear on the screen. A network
connection icon appears in the status bar,
but it disappears.
The CK30 may not be communicating with the
MobileLAN access point that you want it to communicate
with. Make sure that the network name on the CK30 is the
same as the network name of the access point that you are
trying to communicate with. The default network name is
“INTERMEC.”
The MobileLAN access point that you are trying to
communicate with may not be communicating with the
Odyssey server. Make sure your MobileLAN access point is
turned on, properly configured, and has 802.1x security
enabled.
The terminal indicates that it is not
authenticated by emitting a high beep and
a low beep.
This error code appears on the Error
Logger screen:
0x377
Make sure that:
• The User Name and Password parameters on your
CK30 match the user name and password on your
Odyssey server. You may need to re-enter the password
on both your CK30 and Odyssey server.
• On your Odyssey server, the user and group are allowed
and the group policy is allowed to log in to the Odyssey
server. For help, see the documentation that shipped
with your Odyssey server software.