User's Manual

Chapter 4 — Troubleshooting and Maintaining the CK30
CK30 Handheld Computer User’s Manual 57
Problems While Operating the Terminal
Problem Solution
You press Power to turn on the
CK30 and nothing happens.
Make sure you have a charged battery installed correctly. For
help, see “Charging and Installing the Battery” in Chapter 1.
The battery may be discharged. Replace the battery pack with
a spare charged battery, or charge the battery and try again.
The Battery light is on and the
terminal beeps once every 15 seconds.
The battery charge is low. You have a few minutes of power
left. Immediately replace the battery with a spare charged
battery pack, or charge the battery.
The terminal appears to be locked up
and you cannot enter data.
• Press Power to turn on the CK30. The CK30 boots all the
systems, clears RAM memory, and starts the application.
• Remove the battery pack. Let the terminal sit for 1
minute. Install the battery pack. Press Power to turn on
the CK30.
• (CK30 with an 802.11b radio only) Wait at least 10
seconds and try again. If the CK30 is still connecting to
the G4000 or the host, it ignores any input from the
keypad or scanner.
• Try reloading the firmware. For help, see “Upgrading the
Firmware” in Chapter 3.
• If the CK30 will not boot or reset, contact your local
Intermec service representative for help.
Problems While Configuring the Terminal
Problem Solution
You scan a configuration
command, such as Keypad Caps
Lock, and nothing happens.
There are two possible solutions:
• You may have one or more reader commands disabled,
such as Change Configuration, so that you cannot
change the configuration. Enable all of the reader
commands and try again.