User's Manual

Chapter 4 — Troubleshooting and Maintaining the CK30
56 CK30 Handheld Computer User’s Manual
Problems and Solutions
If you have any problems using the CK30, look in this chapter
to find a possible solution. This chapter consists of the following
sections:
Sections Page
Problems While Operating the CK30 4-57
Problems While Configuring the CK30 4-57
Problems While Configuring 802.1x Security 4-58
Problems With RF Connectivity 4-61
Problems Transmitting Data Through the Serial Port 4-63
Problems Transmitting Data Through the DCS 30X or G4000 4-63
Problems While Scanning Bar Codes 4-64
Booting and Resetting the CK30 4-66
Cleaning the Scanner Window and Computer Screen 4-67
You can also use the error numbers and messages table and the
terminal diagnostics to help analyze and solve problems. For
help, see Chapter 4, “Running Diagnostics,” in the CK30
Handheld computer configuration Manual (P/N 073528).
If you have problems with the TE 2000 terminal emulation
applications, see the appropriate TE 2000 guide.
If you send the CK30 in for service, it is your responsibility to
save the terminal data and configuration. Intermec is responsible
only for ensuring that the keypad and other hardware features
match the original configuration when repairing or replacing
your computer.