User's Manual

Chapter 5 — Troubleshooting and Maintaining the CV30
82 CV30 Fixed Mount Computer With Windows CE User’s Manual
Problems While Configuring Security
Problem Solution
You are setting up multiple access
points in a network, with
different SSIDs, and the
connection fails.
The CV30 does not save WEP key values when you change
the SSID. Reenter the WEP key value after you change the
SSID and save your changes. You should now be able to
connect to the different access points.
You receive a message saying “The
server certificate has expired or
your system date is incorrect”
after you clean boot the CV30.
The date and time on the CV30 are not saved through a
clean boot. You need to correctly set the time and date and
then save your changes.
You are using static WEP keys
and you have a strong connection
to the access point, but you
cannot communicate with it.
Make sure you are using the correct static WEP key.
Sometimes you can see the strong signal strength and that
security is enabled even with the WEP key set incorrectly.
The CV30 indicates that it is not
authenticated.
Make sure that:
• the User Name and Password parameters on the CV30
match the user name and password on the authentication
server. You may need to re-enter the password on both the
CV30 and the authentication server.
• on your authentication server, the user and group are
allowed and the group policy is allowed to log in to the
server. For help, see the documentation that shipped with
your authentication server software.
• the IP address and secret key for your access point must
match the IP address and secret key on the authentication
server. You may need to re-enter the IP address and secret
key on both your access point and authentication server.
• your authentication server is active and that it can
communicate with your access point. You can use the
PING utility in iConnect to determine communications.
• the authentication server software is running on the server
PC.