User's Manual

Chapter 5— Troubleshooting and Maintenance
106 CK32 I-Safe Handheld Computer User’s Manual
Problems While Configuring Security
If you have trouble configuring the computer for security, check
these problems and possible solutions.
Problems While Configuring Security
Problem Solution
You are using static WEP keys and
you have a strong connection to the
access point, but you cannot
communicate with it.
Make sure that you are using the correct static WEP key.
You are setting up multiple access
points in a network, with different
SSIDs, and the connection fails.
The CK32 I-Safe does not save WEP key values when you
change the SSID. Re-enter the WEP key value after you
change the SSID and save your changes. You should now
be able to connect to the different access points.
You receive a message saying “The
server certificate has expired or your
system date is incorrect” after you
cold boot the CK32 I-Safe.
The correct date and time on the CK32 I-Safe are not
always saved through a cold boot. You need to re-enter the
date and time, and then save your changes.
The CK32 I-Safe indicates that it is
not authenticated
Make sure that:
• the User Name and Password on your CK32 I-Safe
match the user name and password on your
authentication server. You may need to reenter the
password on both your CK32 I-Safe and
authentication server.
• on your authentication server, the user and group are
allowed and the group policy is allowed to log in to the
server. For help, see the documentation that shipped
with your authentication server software.
• the IP address and secret key for your access point
must match the IP address and secret key on your
authentication server. You may need to re-enter the IP
address and secret key on both your access point and
authentication server.