User's Manual

Chapter 4 — Maintaining the CK60 Computer
106 CK60 Series Handheld Computer User’s Manual
The input device attached to the CK60 Computer does
not appear to work well or read bar code labels very
quickly.
Try setting the Scanner Model command to the specific
input device you have attached. Check the bar code sym-
bologies you have enabled on the CK60 Computer.
Enable only the symbologies that you are using.
The scanner will not read the bar code label. Make sure you aim the scanner beam so it crosses the
entire bar code label in one pass.
The angle you are scanning the bar code label may not be
working well, or you may be scanning the label “straight
on.” Try scanning the bar code label again, but vary the
scanning angle.
The bar code label print quality may be poor or unread-
able. To check the quality of the bar code label, try scan-
ning a bar code label that you know will scan. Compare
the two bar code labels to see if the bar code quality is too
low. You may need to replace the label that you cannot
scan.
Make sure the bar code symbology you are scanning is
enabled. Use the Intermec Settings control panel applet to
check the symbologies. On the Scanners, Symbologies
option, expand the Symbologies option beneath each of
the devices listed (scanner, virtual wedge) to see what
symbologies has a check mark. If there is no check mark,
then the bar code symbology is disabled. Check the sym-
bology to enable it, then try scanning the bar code label
again.
Make sure that the application you are running on the
CK60 Computer is expecting input from a bar code. You
may need to type this information instead of scanning it.
The scanner does not read the bar code labels quickly, or
the scanning beam seems to be faint or obscured.
The scanner window may be dirty. Clean the window
with a solution of ammonia and water. Wipe dry. Do not
allow abrasive material to touch the window.
You scan a valid bar code label to enter data for your
application. The data decoded by the scan module does
not match the data encoded in the bar code label.
The CK60 Computer may have decoded the bar code
label in a symbology other than the label’s actual symbol-
ogy. Try scanning the bar code label again. Make sure you
scan the entire label.
To operate the CK60 Computer quickly and efficiently,
you should enable only the bar code symbologies that you
are going to scan.
Problems While Scanning Bar Codes (continued)
Problem Solution