User's Manual

Chapter 4 — Maintaining the CK60 Computer
CK60 Series Handheld Computer User’s Manual 103
A network connection icon appears in the status bar, but
then disappears.
The CK60 Computer may not be communicating with
the access point that you want it to communicate with.
Make sure that the network name on the CK60 Com-
puter is the same as the network name of the access point
with which you are trying to communicate. The default
network name is “INTERMEC.”
The access point with which you are trying to communi-
cate may not be communicating with the server. Make
sure your access point is turned on, properly configured,
and has 802.1x security enabled.
The CK60 Computer indicates that it is not authenti-
cated.
Make sure that:
• The Users Name and Password parameters on your
CK60 Computer match the user name and password
on your authentication server. You may need to reenter
the password on both your CK60 Computer and the
authentication server.
• On your authentication server, the user and group are
allowed and the group policy is allowed to log into the
server. For help, see the documentation that shipped
with your authentication server software.
• The IP address and secret key for your access point
must match the IP address and secret key on your
authentication server. You may need to reenter the IP
address and secret key on both your access point and
authentication server.
• The authentication server software is running on the
server PC.
You are setting up multiple access points in a network,
with different SSIDs, and the connection fails.
The CK60 Computer does not save WEP key values
when you change the SSID. Reenter the WEP key value
after you change the SSID and select Apply Network Set-
tings from the 802.11 Radio menu. You should now be
able to connect to the different access points.
You receive a message saying “The server certificate has
expired or your system date is incorrect” after you per-
form a cold-boot on the CK60 Computer.
The date and time on the CK60 Computer are not saved
when a cold-boot is performed. You need to reenter the
date and time and then select Apply Network Settings
from the 802.11 Radio menu.
Problems While Configuring 802.1x Security (continued)
Problem Solution