User's Manual

Chapter 4 — Maintaining the CK60 Computer
102 CK60 Series Handheld Computer User’s Manual
Problems While Configuring 802.1x Security
If you have trouble configuring the computer for 802.1x security, check
these problems and possible solutions.
Problems While Configuring the CK60 Computer
Problem Solution
You scan a configuration command, such as Beeper Vol-
ume, and you hear three low beeps.
If you are working in the Intermec Settings control panel
applet, you cannot scan configuration commands. Exit
the applet to scan configuration commands.
You scan or enter an option for the Scanner Model con-
figuration command and you hear three low beeps.
You may have scanned or entered a Scanner Model com-
mand that does not apply to the type of scanner that you
have installed. Try scanning or entering the Scanner
Model command again and select an option for the type
of device you are using.
You cannot type a character on the keypad or you can
only type uppercase or lowercase letters.
You may have accidentally locked a modifier key on the
keypad. Check the CK60 Computer status bar to see if it
contains an icon with a locked symbol. Press the necessary
key sequence to unlock the key. For help, see “Using the
Keypad” on page 8.
Problems While Configuring 802.1x Security
Problem Solution
The CK60 Computer indicates that it is authenticated,
but it does not communicate with the host.
Make sure that the CK60 IP address, host IP address,
subnet mask, and default router are properly configured
for your network.
Note: Do not perform a cold-boot on the CK60 Com-
puter. Doing so resets the time and date. You must also
update the time and date for the Certificate of Authority.
The CK60 Computer does not appear to be authenticat-
ing and a network connection icon does not appear on
the status bar.
The CK60 Computer may not be communicating with
your access point. Make sure the network name on the
CK60 Computer is the same as the network name (SSID)
of the access point with which you are trying to commu-
nicate. The default network name is “INTERMEC.”
The 802.1x security network may not be active. Make
sure that the server software is properly loaded and con-
figured on the server PC. For help, see the documentation
that shipped with your server software.