User's Manual

Chapter 4 — Maintaining the CK60 Computer
CK60 Series Handheld Computer User’s Manual 101
If you send the CK60 Computer in for service, it is your responsibility to
save the computer data and configuration. Intermec is responsible only for
ensuring that the keypad and other hardware features match the original
configuration when repairing or replacing your device.
Problems While Operating the CK60 Computer
Problem Solution
You press I to turn on the CK60 Computer and nothing
happens.
• Make sure the backlight is on by pressing E.
• Make sure you have a charged battery installed cor-
rectly. For help, see “Using the Battery” on page 6.
• The battery may be discharged. Replace the battery
with a spare charged battery, or charge the battery and
try again.
•Perform a warm-boot.
The Battery status LED is on. • If the battery status LED is a steady green, the battery
is more than 95% charged and unit is on a charger.
• If the battery status LED is blinking red, then the bat-
tery is low. The speed of the blinking increases as the
battery power gets increasingly lower.
• If the battery status LED is a steady red, the main bat-
tery is low, or if charging, then the LED remains red
until the CK60 Computer reaches 95% charge status.
• If the battery status LED is a steady yellow, then the
CK60 Computer is on a charging source and there is
no battery pack installed. This can also mean that the
CK60 Computer is out of charging range 32
° to
122
° F (0 ° to 50 ° C). Once the CK60 Computer gets
back in range, charging resumes and the LED changes
to red or green.
• If the battery status LED is a steady amber, then
replace the battery pack.
The CK60 Computer appears to be locked up and you
cannot enter data.
• Press I to turn off the CK60 Computer, then press I
again to turn on the CK60 Computer.
• Press and hold I for ten seconds to warm-boot the
CK60 Computer.
• Perform a cold-boot on the CK60 Computer. For
help, see “Resetting Your CK60 Computer” on
page 3.
• Try reloading the firmware. For help, see “Upgrading
the Operating System on your CK60 Computer” on
page 94.
• If the CK60 Computer will not boot or reset, contact
your local Intermec representative for help.