User's Manual

Chapter 8 — Troubleshooting and Maintaining the Computer
70 Series Mobile Computer User’s Manual 105
Checking 802.11 Network Status
If you have trouble connecting to your 802.11 wireless network:
• Make sure you have correctly set network parameters on the
computer.
• Check your wireless security settings.
Follow the next procedure to use Intermec Dashboard to verify
available access points and networks, check signal strength, and view
other diagnostics. If you need to contact Intermec Product Support,
this information can be helpful in troubleshooting wireless network
connection issues.
The computer indicates it is not
authenticated.
Make sure that:
• the User Name and Password
parameters on the computer must
match the user name and password on
authentication server. You may need
to reenter the password on both the
computer and authentication server.
• on your authentication server, the user
and group are allowed and the group
policy is allowed to log into the server.
For help, see the documentation that
shipped with your authentication
server software.
• the IP address and secret key for access
point must match the IP address and
secret key on the authentication server.
You may need to reenter the IP address
and secret key on both your access
point and authentication server.
• the authentication server software is
running on the server PC.
You receive a message saying “The
server certificate has expired or
your system date is incorrect”
after you perform a clean boot on
the computer.
Date and time are not saved when you
perform a clean boot. Reenter the date
and time, and then save your changes.
Problem Solution