User's Manual

Chapter 8 — Troubleshooting and Maintaining the Computer
104 70 Series Mobile Computer User’s Manual
Troubleshooting 802.1x Security
Use the following table to troubleshoot problems with your 802.1x
security that will prevent you from connecting to your network, such
as a missing WEP key value or an incorrect password.
A network connection icon appears in the
toolbar, but then disappears.
The computer may not be communicating with the
intended access point. Make sure the network name
matches the access point network name. Default
network name is “INTERMEC.”
The access point may not be communicating with the
server. Ensure the access point is turned on, properly
configured, and has 802.1x security enabled.
Problem Solution
Problem Solution
You are setting up multiple access
points in a network, with
different SSIDs, and the
connection fails.
The computer does not save WEP key
values when changing the SSID. Reenter
the WEP key value after changing the
SSID and save your changes. You should
now be able to connect to the different
access points.