User's Manual

Chapter 3 — Troubleshoot the RFID Reader
IP2L Snap-On LF/UHF RFID Reader User Guide 23
Troubleshoot the IP2L
The following table may help you fix some common problems you
may experience while using the IP2L.
Note: If you send the IP2L or computer in for service, it is your
responsibility to save the computer data and its configuration.
Intermec is only responsible for ensuring that the hardware matches
the original configuration repairing or replacing the computer.
RFID Problems and Solutions
Problem Solution
The IP2L is unable to read RFID tags, or
seems to read tags slowly or
inconsistently.
• Make sure you have connected onto the IP2L on the
computer. For help, see “Connect and Enable the
RFID Reader” on page 4.
• Make sure you have enabled the IP2L. .
• The IP2L uses a linear antenna. It can only read a
tag’s antenna which is oriented in the same way as
the IP2L antenna. A tag’s antenna is oriented the
same as the IP2L antenna if the tag element is
parallel to the front edge of the IP30 antenna.
• Move slightly closer or farther from the tag.
Environmental factors can reduce the read range or
create dead spots.
• Make sure there are no metal objects or other objects
on or near the antenna. Large rings or hand jewelery
can affect the performance of the IP2L.
• Make sure the computer is working properly. The
IP2L will not work well if there are too many
applications running in the battery.
• Make sure the computer battery is not low, it may
affect the performance of the IP2L.
The IP2L does not respond to your
RFID application.
• Make sure your application is communicating with
the IP2L, the BRI server on your computer, or both.
• You may need to change BRI server settings to
communicate with your application. For help, see
DRAFT