User's Manual

Chapter 4 — Troubleshooting and Maintaining the CN50
54 CN50 Mobile Computer User’s Manual
Problems With Wireless Connectivity
Problem Possible Solution
The CN50 is
connected to the
network, and you
move to a new site to
collect data. Now,
your CN50 is not
connected to the
network.
Move closer to an access point or to a different
location to reestablish communications until you
reconnect with the network. Any data collected while
out of range is transmitted over the network.
The CN50 appears to
be connected to the
network, but the
host computer is not
receiving any
information from
the CN50.
There may be a problem with the connection between
the access point and the host computer. Check with
network administrator or use your access point user’s
manual.
Problems While Configuring 802.1x Security
Problem Possible Solution
The CN50
indicates that
it is authenticated,
but it does not
communicate with
the host.
Make sure the CN50 IP address, host IP address,
subnet mask, default router are configured for the
network.
The CN50 does
not appear to be
authenticating and a
network connection
icon does not appear
on the toolbar.
• The CN50 may not be communicating with the
access point. Make sure the CN50 network name
matches the access point network name (SSID).
• The 802.1x security network may not be active.
Make sure the server software is properly loaded
and configured on the server PC. See server
software documentation for help.
A network
connection icon
appears in the
toolbar, but then
disappears.
• The CN50 may not be communicating with the
intended access point. Make sure the CN50
network name matches the access point network
name. Default network name is “INTERMEC.”
• The access point may not be communicating with
the server. Ensure the access point is turned on,
properly configured, and has 802.1x security
enabled.