User's Manual

Chapter 4 — Troubleshooting and Maintaining the CN50
52 CN50 Mobile Computer User’s Manual
Calling Product Support
To talk to an Intermec Product Support representative, call
1-800-755-5505.
Before you call Intermec Product Support, make sure you have the
following information ready:
• Configuration number
• Operating system version
• SmartSystems Platform Bundle (SSPB) version
• Know the language your custom application was written in and
the tools you used to create it
Consult your application developer for information on your custom
application.
To find your configuration number
• Look at the CN field of the configuration label on the back of your
CN50.
Troubleshooting the CN50
Use this section to troubleshoot some common problems you may
experience with your CN50.
Note: If you send the CN50 in for service, it is your responsibility to
save the computer data and configuration. Intermec is responsible
only for ensuring that the hardware matches the original
configuration when repairing or replacing the computer.
Problems While Configuring the CN50
Problem Possible Solution
You cannot type a
character on the
keypad or you can
only type uppercase
or lowercase letters.
You may have locked a modifier key on the keypad.
Press the necessary key sequence to unlock the key.
For help, see “Using the Keypad ” on page 7.