User Guide

Page 23
Our contact information is found on the front cover of this manual. For additional information, please visit our
website or contact us directly with any questions or comments. For warranty service, please contact us directly.
Technicians are available from 9:00 AM to 5:00 PM Eastern Standard Time, Monday through Friday. Please have
the following information ready:
1. Model and Serial # of Control Box and Cell
2. Date of installation
3. Installing company or dealer
4. Current salt level and chemical levels
5. Proof of Purchase (bill of sale, cancelled check, or some other appropriate payment record)
¾
Control Knob set too low
¾
Turn Control Knob up (clockwise).
¾
Improper salt level. The
system automatically shuts
down the Power Meter when
the salt level is extremely low or
extremely high.
¾
Check salt level using a test kit or your
local pool professional. The salt level is likely
at an extreme level. Adjust accordingly.
¾
Standard occurrence that
needs to be cleaned
approximately twice/year.
¾
Clean Cell as instructed in the
“Maintenance” section.
¾
Chemical imbalance.
¾
Balance chemicals. (Focus mostly on
the “Saturation Index” in the section titled
“Understanding the Chemistry”).
15. White flakes in the
water
¾
Normal occurrence when
Cell cleans itself.
¾
Keeping the water well balanced
reduces this occurrence. (Focus mostly on
the “Saturation Index” in the section titled
“Understanding the Chemistry”).
16. Cloudy water
¾
May be due to chemical
imbalance or low water flow
¾
Make sure your filtration system is
working properly (i.e. clean filter and/or
skimmer).
¾
Make sure circulation time is adequate
– increase pump time if not.
¾
Make sure total alkalinity is balanced.
¾
Shock the water to eliminate build up of
any organic matter.
¾
Make sure pool has free chlorine
reading of 1.0 to 3.0 ppm
¾
Check with dealer for more information
17. Colored Water
¾
Metals in the fill water
may have been oxidized.
¾
Algae may be trying to
form.
¾
Have dealer test the pool water. If high in
metals use a Metal out or Sequestering
product at start-up only.
¾
Increase circulation time if needed and
clean the filter.
¾
Check with your dealer for more
information.
18. Algae
¾
May be due to low chlorine
levels or a chemical imbalance
¾
Have your water tested for chemical
balance including pH, phosphates, and
nitrates.
¾
Use a nonmetallic (polyquat) algaecide
per the directions on the bottle and brush the
sides of the pool often.
¾
Clean the filter and shock the pool with
chlorine daily until water clarity returns.
¾
Check with your dealer for more
information.
13. Power Meter not
responding, but On/Off light
is on
14. Scale build-up inside
Cell