UltraSync Doorbell Camera Installation Guide TM P/N 466-2950-EN • REV B • ISS 07MAY18 © 2018 United Technologies Corporation. All rights reserved.
Contents Product overview......................................................... 3 Installation environment .............................................. 3 Camera description–front and rear ............................. 5 Camera description–sides and top ............................. 6 Doorbell camera LED indicator .............................. 7 Accessing the Micro SD card ...................................... 8 Installation Step 1........................................................
Product overview This is the installation guide for the following UltraSync IP camera models: RS-3240 (1080p IP Wi-Fi Doorbell IR camera, US) RS-3241 (1080p IP Wi-Fi Doorbell IR camera, EMEA) Installation environment When installing the product, consider these factors: Electrical: The doorbell camera may only be connected to a mechanical doorbell that uses 1624 VAC power. The camera does not support digital doorbells. Included transformer: RS-3241 includes an input 230 VAC/50 Hz transformer.
4 camera is between -30 to +50°C (-22 to 122°F). Humidity is below 90%. Moisture: Do not expose the camera to rain or moisture, or try to operate it in wet areas. Moisture can damage the camera and also create the danger of electric shock. Servicing: Do not attempt to service this camera yourself. Any attempt to dismantle this product invalidates the warranty and may also result in serious injury. Refer all servicing to qualified service personnel.
Camera description–front and rear 1. Microphone 2. IR (infrared) LED 3. Lens 4. LED indicator 5. Doorbell button 6. AC power terminal screws P/N 466-2950-EN • REV B • ISS 07MAY18 © 2018 United Technologies Corporation. All rights reserved.
Camera description–sides and top 1. Micro SD card slot 2. Speaker 6 3. WPS/RESET button P/N 466-2950-EN • REV B • ISS 07MAY18 © 2018 United Technologies Corporation. All rights reserved.
Doorbell camera LED indicator The following table describes the doorbell camera LED behavior (see item 4 in “Camera description– front and rear” on page 5). The LED indicator can be turned on or off using the UltraSync SmartHome app.
Accessing the Micro SD card A 16 GB Micro SD card is pre-installed in the camera. Micro SD cards with up to 128 GB of storage capacity can also be used. Note: Video and log files stored on the Micro SD card can only be accessed using the UltraSync App when validated with the UltraSync Panel. To access the Micro SD card slot, remove the cover on the side of the camera.
Installation Step 2 To mount the doorbell camera: 1. With the rear of the doorbell assembly facing down, place your index fingers on top of the notches on the back of the faceplate and gently pull it straight back to remove it from the assembly. 2. Align the cable hole on the mounting template with the cable hole on the mounting surface. 3. If mounting the doorbell on a stucco, concrete, or brick surface: Drill wall anchor holes according to the drill template using the appropriate drill bit.
Installation Step 3 To connect the doorbell camera to power: 1. Connect the existing doorbell wiring to the rear of the doorbell assembly. The two wires can be connected to either terminal on the rear of the assembly. 2. If the existing wires are not long enough to properly connect the doorbell camera: Use the included connectors and wires to extend the existing wires. Insert the wires into the connector and then tighten the screws until the wire connection is secured.
Installation Step 4 To finish installing the doorbell camera: 1. Route the cables and insert the cables and power connector into the wall. 2. Align the screw holes on the doorbell body with the drilled holes, wall anchors, or angle bracket. 3. Mount the doorbell body to the wall or angle bracket using the two screws provided. 4. Affix the faceplate to the doorbell body using the security screw and security screw wrench provided. 5.
3. Squeeze the faceplate and gently pull it straight back to remove it from the doorbell assembly. Getting started Before setting up the doorbell camera for use, follow all of the installation steps and ensure that the doorbell camera is powered on (doorbell LED should be slowly blinking blue). Note: For detailed information on how to set up the UltraSync app, add locations, and log in as an installer, see the UltraSync Hub Reference Guide. To install the UltraSync app and activate the doorbell: 1.
Note: Please enter a password for the camera. The password must contain 8 to 16 characters, include an upper case and lower case letter, and a special character (-,.*&@/$?). It can also include numbers and spaces. Operating the doorbell Use the UltraSync SmartHome app to perform doorbell camera functions.
Recording Record any event-triggered video such as motion detection video with the doorbell camera. Alarm notification Launch the UltraSync app to see alarm messages. Add camera to the network via WPS A WPS-enabled wireless router is required to add a camera using the WPS function. 1. Press the WPS button on the router. 2. Within 120 seconds of pressing the WPS button on the router, press the WPS button on the camera for approximately five seconds.
Troubleshooting Troubleshooting/FAQ 1. The camera does not power on, regularly loses the connection, or stops working after a few events. Cause The camera does not have enough power to run correctly. 2. Solution The camera requires a 1624 VAC power supply to run correctly. The long length or the age of the wires may also affect the power received by the camera. The camera does not appear in the list of Wi-Fi networks. Cause Solution The camera takes up to 90 seconds to boot up.
3. The camera does not add to the UltraSync network when Scan for Cameras is selected. Cause Solution The camera will not work if the devices are not on the same network. Ensure that the camera and the UltraSync Hub panel are on the same network. The LED illuminates solid white. The camera only supports the 2.4 GHz wireless network with WPA2 AES security protocol. It does not support 5 GHz wireless networks. The camera LED color illuminates solid blue if it is not connect to a wireless network.
4. The camera was added in the setup process, but the video doesn’t show in the Cameras tab. Cause Solution Wait for the process to complete After completing the setup process, the camera may take up to two minutes to appear in the UltraSync app. Make sure the camera is still connected to the network. The LED indicator illuminates solid White when connected successfully. If the LED indicator illuminates solid blue, reset the camera back to factory default and repeat the setup.
6. Video clips take a long time to load. Cause Solution The camera’s default settings are configured to have video clips start playing in the UltraSync app within 15 seconds (on a strong network). If default settings were changed to longer clip times or higher video quality, the amount of time needed to access the clip increases. Lower the quality or length of clips to shorten load times. 7. Two way audio quality is poor. It is delayed or noisy.
9. The notification or the bell ring is delayed or not shown. Cause Solution The camera receives too many event notifications at the same time. Enable the doorbell button press or motion detection notification. Adjust the motion detection area and sensitivity for the event notification. Adjust the preand post-clip timing. Disable HD recorded clips option to record the clip in SD mode. Reboot the camera through the mobile app if necessary.
Copyright © 2018 United Technologies Corporation. Interlogix is part of UTC Climate, Controls & Security, a unit of United Technologies Corporation. All rights reserved. Trademarks and patents The UltraSync and TruVision names and logos are trademarks of United Technologies. Other trade names used in this document may be trademarks or registered trademarks of the manufacturers or vendors of the respective products.
during normal operation. CAUTION: Changes or modifications not expressly approved by UTC for compliance could void the user’s authority to operate the equipment. RS-3230/RS-3231/TVQ-8101 COMPLIES WITH FCC PART C, FCC ID: 2AENJ-RS323X RS-3250/RS-3251/TVB-8101 COMPLIES WITH FCC PART C, FCC ID: 2AENJ-RS325X ACMA compliance Notice! This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.
est susceptible d'en compromettre le fonctionnement. RS-3230/RS-3231/TVQ-8101 complies with IC requirements, IC: 20201-RS323X. RS-3250/RS-3251/TVB-8101 complies with IC requirements, IC: 20201-RS325X. This radio transmitter (IC: 20201-RS3130) has been approved by Industry Canada to operate with the antenna types listed below with the maximum permissible gain indicated.
2012/19/EU (WEEE directive): Products marked with this symbol cannot be disposed of as unsorted municipal waste in the European Union. For proper recycling, return this product to your local supplier upon the purchase of equivalent new equipment, or dispose of it at designated collection points. For more information see: www.recyclethis.info. 2013/56/EU (battery directive): This product contains a battery that cannot be disposed of as unsorted municipal waste in the European Union.
Contact information and manuals/ tools/ firmware For contact information and to download the latest manuals, tools, and firmware, go to the web site of your region. Americas: www.interlogix.com EMEA: www.firesecurityproducts.com Manuals are available in several languages. Australia/New Zealand: www.utcfs.com.au 24 P/N 466-2950-EN • REV B • ISS 07MAY18 © 2018 United Technologies Corporation. All rights reserved.
Annex 3 B and A Wideband Data Transmission systems 2400.0-2483.5 MHz: Country Restriction Reasons/remarks Norway Implemented This subsection does not apply for the geographical area within a radius of 20 km from the centre of Ny-Ålesund. Italy Implemented The public use is subject to general authorization by the respective service provider. Russian Federation Limited implementation 1. SRD with FHSS modulation 1.1. Maximum 2.5 mW e.i.r.p. 1.2. Maximum 100 mW e.i.r.p.
PRODUCT WARNINGS A PROPERLY INSTALLED AND MAINTAINED ALARM/SECURITY SYSTEM MAY ONLY REDUCE THE RISK OF EVENTS SUCH AS BREAK-INS, BURGLARY, ROBBERY OR FIRE; IT IS NOT INSURANCE OR A GUARANTEE THAT SUCH EVENTS WILL NOT OCCUR, THAT ADEQUATE WARNING OR PROTECTION WILL BE PROVIDED, OR THAT THERE WILL BE NO DEATH, PERSONAL INJURY, AND/OR PROPERTY DAMAGE AS A RESULT.
P/N 466-2950-EN • REV B • ISS 07MAY18 © 2018 United Technologies Corporation. All rights reserved.
P/N 466-2950-EN • REV B • ISS 07MAY18 © 2018 United Technologies Corporation. All rights reserved.
