Axxess ® Model 8620 Phone User Guide Axxess IP Mode
MODEL 8000 SERIES PHONES QUICK REFERENCE GUIDE TO FREQUENTLY USED FEATURES These are the basic instructions for the most frequently used telephone system and voice mail features. For detailed information on these and other features, refer to the complete instructions in the User Guide. PLACING AN INTERCOM CALL 1. With or without the handset lifted, dial an extension number. 2. If your call goes through handsfree to the called phone’s speaker, speak after you hear a double tone.
ANSWERING AN OUTSIDE CALL EITHER, Lift the handset. OR, Press ANSWER . OR, Press the flashing button. REDIALING AN OUTSIDE NUMBER Select a line. Then press dialed. REDIAL or dial 3 0 8 . The number is automatically PLACING A CALL ON HOLD Press (Hold) and hang up or place another call. To return to the call, lift the handset. Then press or the flashing button.
TRANSFERRING A CALL TO AN OUTSIDE NUMBER 1. Press TRANSFER or and select an outside line. XFR 2. Dial the desired telephone number. 3. Wait for an answer, announce the call, and then hang up. If the number is busy, there is no answer, or the transfer is refused, press or the flashing button to return to the caller. FORWARDING CALLS 1. Press FWD . (Six-line display model users must then select a menu button.) 2.
If your button is not lit, access your mailbox as follows: MSG 1. Dial the voice mail extension number. (You hear the main menu.) 2. During or after the greeting, press to identify yourself as a subscriber. 3. Enter your mailbox number and your personal password (if programmed). Then press # . LISTENING TO VOICE MAIL MESSAGES 1. Access your mailbox as described on page 3. 2. Press to listen to your new messages.
LISTENING TO MSG Back Up Pause Skip Forward Lower Volume Play Envelope Increase Volume — — — — Skip to End # 1 2 3 4 5 6 7 8 9 * # — — Delete the Message — Save the Message Listen to Next Message Play Envelope Listen to Previous Msg Forward a Copy Reply to the Message Replay the Message AFTER MSG PLAYS Send Message and Exit Cancel Delivery Options — — — — — Erase and Re-record Add to Your Message Replay Your Message LEAVING MSG Below is a summary of the option
1 and hang up. tion and press # . 3. Enter the new password and press # . 4. Enter the new password again for verifica- 19 GONE HOME 20 OUT TO LUNCH 18 AWAY FROM DESK 08 AT THE DOCTOR 10 ON BREAK 17 IN CONFERENCE 07 CALL ME AT 2. Enter your current password and press # 09 ON A TRIP 16 UNAVAILABLE 06 ON VACATION 2 . 15 WITH A GUEST 05 ON VACATION ’TIL 9 14 WITH A CLIENT 04 IN MEETING To change Station Password: 1.
CONTENTS PAGE FINDING YOUR WAY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CONTENTS PAGE Performing a “Hookflash” During a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Programming Your Feature Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Programming Direct Station Selection Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Programming Secondary Extension Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Using Account Codes . . . . . . . . . . . .
SECTION CONTENTS FINDING YOUR WAY Finding Your Way PAGE Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . About Your Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Feature Button Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Display . . . . . . . . . . . . . . . . . . .
FINDING YOUR WAY WELCOME Your new Model 8620 Phone provides access to several features, each of which is described in this guide. The About This Guide section below lists the different sections in this user guide and describes the type of information you can find there. If you need to access information quickly, refer to the Quick Reference Guide attached to the front of this guide.
Your Model 8620 Phone is equipped with a two-line display, a hearing aid-compatible handset, a message indicator lamp, an internal speaker and microphone, and two basic types of buttons. • Dialpad buttons: Allow you to enter numbers and letters. • Feature buttons: Provide quick access to various phone and voice mail features. The photo below displays the external components of the phone.
FINDING YOUR WAY Feature Button Functions The feature buttons are designed to automate some of the commonly used functions, such as dialing an outside number. Each of these is described in the table below. BUTTON IF YOU... YOU CAN... PG. Answer a call using the speaker. 15 Press the high or low end of the Volume button Adjust volume during a call. 38 Press Put a call on hold. 18 Select an outside line or answer a call. 16, 17 Access an intercom call. 14 Press MUTE Mute the microphone.
Your Model 8620 Phone has two lines of display with 16 characters per line. When your phone is idle, this display shows your extension number, your username, the time of day, and the date. At other times, it may display Do-Not-Disturb (DND) messages, numbers dialed, call sources, elapsed time of calls, current call costs, error messages, etc. Because the display can only support 16 characters, you may see a few abbreviations. The most commonly used abbreviations are provided in the table below.
FINDING YOUR WAY Message Indicator Lamp The message indicator lamp (located at the top, right-hand corner of the phone) shows the same indications as the MSG button. This indicator flashes whenever there is a waiting message. Power Requirements The Model 8620 Phone requires either an individual power supply unit or a centralized power source to power the phone. Check with your system administrator about the specific power requirements for your phone.
Voice mail is an application that is part of the Inter-Tel Voice Processor. With the voice mail application, you and other callers can send and receive recorded messages from any station, touchtone telephone, or other device on the phone system. To use this and other features, each user is assigned a “voice mailbox,” which usually corresponds to a valid extension number. You can, however, have an “unassociated” mailbox that does not correspond to an extension.
FINDING YOUR WAY WHAT YOU SEE AND HEAR Your Model 8620 Phone and the telephone system come equipped with many features. To help you understand what everything means, it is recommended that you read the following information before you use your phone: 8 • A red lamp indicates that a call is ringing, holding, or active on your phone. • The phone’s lamps may be solidly lit or flashing to indicate the status of a call or feature.
Getting Started SECTION CONTENTS PAGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Axxess® Model 8620 Phone User Guide – Axxess IP Mode 10 10 11 11 12 13 14 14 16 17 17 18 19 20 20 20 20 21 22 22 23 23 24 24 24 24 25 26 26 26 27 27 27 28 29 29 31 32 33 34 36 GETTING STARTED Adjusting Your Phone’s Viewing Angle . . . . . . . . . . . . . . . . . . . . . . . . Adjusting Your Phone’s LCD Contrast . . . . . . . . . . . . . . . . . . . . . . .
INTRODUCTION Now that you know what your phone can do, it’s time to start using it. In this section, you’ll learn how to make and receive calls, transfer calls, retrieve voice mail messages, and much more. ADJUSTING YOUR PHONE’S VIEWING ANGLE Your Model 8620 Phone has an adjustable base that allows you to tilt your phone to enhance the viewing angle. GETTING STARTED To adjust the viewing angle of the phone: 1. Position the bottom of the phone’s base on a flat surface. 2.
SETTING UP VOICE MAIL To begin using your voice mailbox you will need to complete a few basic set-up procedures to initialize your mailbox, customize your personal greetings, and record your voice mail directory name. See page 41 for additional voice mail options. Initializing Your Mailbox One of the first things you should do is initialize your mailbox. This allows you to: Change the default password number to a personal password. • Record a name to identify yourself in the company directory.
Recording Your Personal Greetings You can store two different personal greetings in your voice mailbox: a primary and an alternate. You can then select which greeting you want played when a caller reaches your voice mailbox.
Recording Your Voice Mail Directory Name Your recorded name is used to identify you in the voice mail directory and to verify your mailbox number when messages are addressed to you. Axxess® Model 8620 Phone User Guide – Axxess IP Mode 13 GETTING STARTED To change your directory name: 1. Access your mailbox as described on page 28. 2. Press 4 to select the Personal Options Menu. 3. Press 2 . Your current name is played. (Press 1 to replay your recorded name.) 4. Press 3 to erase and re-record your name.
MAKING AND RECEIVING CALLS Making and receiving calls is the basic purpose of any phone. With your Model 8620 Phone, you can make/receive intercom and outside calls and make emergency calls. CAUTION Consult your system administrator and your local Inter-Tel servicing company for important information about dialing emergency services from your Model 8620 Phone before you begin using it.
If there is no answer or if the phone is busy when you place an intercom call, you can do any of the following: • To leave a station message: Press MSG and then hang up. • To leave a voice mail message: Press MSG and wait for the message center to answer. (See page 27 for more message options.) NOTE: This option is only available if the called phone has a voice mailbox. • To camp onto a busy extension: Stay on the line and wait for the phone to become available. Do not hang up.
Outside Calls With outside calls, you can talk to people who aren’t members of your phone system. When you make an outside call, however, you must dial any area codes or long distance digits that your telephone company requires. Placing Outside Calls To place an outside call: 1. With or without the handset lifted, press 2. Dial the desired number. OUTGOING .
Receiving Outside Calls To receive an outside call: EITHER, Lift the handset. OR, Press ANSWER . Depending on how your system is programmed, you may be able to use one of the following methods instead of pressing ANSWER : • Press the flashing • Press CALL button, if you have one. . Emergency Calls With the telephone system, you do not have to access an outside line (press OUTGOING ) to dial an emergency number. To make an emergency call: Dial 9 1 1 .
PLACING CALLS ON HOLD You can place calls on hold in one of two ways: individual or system. • Individual Hold places the call on hold at one phone. It can then be directly picked up at that phone or it can be picked up at another phone using the Call Pickup (Reverse Transfer) feature (see page 21). • System Hold places the call on hold in the system. You can then pick up the call at any phone that has a flashing button for the call, including the phone that placed it on hold.
PLACING CONFERENCE CALLS With the Conference feature, you can establish a conference call with up to three intercom and/or outside parties (four, including you). • To drop out of the conference: Press CNF and hang up. This removes your phone from the conference, but leaves the other parties connected. • To add parties to the conference: a. Press CNF . This leaves the conference parties connected. b. Place a call to the party to be added to the conference. c.
TRANSFERRING CALLS Although transferring calls is considered a basic function of a phone, your Model 8620 Phone has many advanced options for this feature. With your phone, you can transfer a call to another extension, voice mail, or even an outside line. To Another Extension 1. EITHER, Press OR, Press TRANSFER . and dial 3 4 6 to place the call on hold at the other phone. 2. Dial the desired extension number. 3. Wait for an answer, announce the call, and then hang up.
USING REVERSE TRANSFER The Reverse Transfer (Call Pick Up) feature allows you to answer a call that is ringing or holding at another phone. For example, if the attendant transfers a call to you but you have stepped away from your phone, you can pick up the call using another phone. To answer a call ringing or holding at another phone: 1. Lift the handset and dial 4 . 2. Dial the extension or hunt group number (see page 61) where the call is ringing or holding.
FORWARDING CALLS With the Forwarding feature, you can have calls follow you (e.g., forwarded to a cell phone), or you can redirect calls to a voice mail or other extension. Manual Call Forwarding Manual call forwarding allows you to send incoming calls to another extension number. You can even forward calls to outside numbers, if your phone is programmed to allow this. GETTING STARTED To forward calls: 1. EITHER, Press FWD .
Automatic System Forwarding Automatic System Forwarding allows your system administrator to route calls based on the type of call and the status of your telephone. Although you cannot program the path of a system forward, you can enable or disable this feature on your phone. To enable or disable System Forwarding: Dial 3 5 4 . Redirect Call The Redirect Call feature allows you to forward any call that is ringing on your phone without having to answer the call. side number.
REDIALING A NUMBER The Redial feature allows you to quickly redial the last outside number you dialed. Although most phones redial the last number dialed, your system administrator can program your phone to redial the last number saved. GETTING STARTED To use the Last Number Dialed feature (if enabled): With or without the handset lifted, press REDIAL . A line is selected automatically, and the number is dialed.
USING A HEADSET With an electret headset, you can talk on the phone handsfree, without using your speaker and microphone. NOTE: If your headset has a power-saver mode, make sure the system administrator has the Headset Connect Tone flag enabled in the telephone system. If this flag is not enabled, you may miss the first few seconds of incoming calls. NOTE: If using a headset, press to connect and disconnect calls. To disconnect a headset: 1. Unplug the headset cord from the headset jack. 2.
USING THE SPEAKER AND MICROPHONE If you are not using a headset, you can talk handsfree using your speaker and microphone. The microphone has a mute feature, which, when enabled, allows you to hear the other party but they cannot hear you. (This does not put the party on hold.) You can also use the speakerphone for on-hook dialing, call monitoring, and background music. Mute Button To mute the microphone: Press MUTE . GETTING STARTED To turn the mute feature off: Press MUTE .
USING THE MESSAGE BUTTON In today’s busy world, it’s almost guaranteed that you will call someone that is on another call, does not answer, or is in DND. But, with the MSG button, you can let the other person know you called. When you leave a message, you can: Have the called party return your call. When the party you called responds to the message indication, a call is automatically placed to your phone. • Leave a message with the called party’s message center (which can be a person or voice mail).
ACCESSING YOUR MAILBOX If you have a message waiting in your mailbox, you must access your voice mailbox to retrieve it. TIP: Generally, pressing # during any voice mail operation will advance you to the next step. For example, when leaving a voice mail message for another voice mail user, you can press # to skip the person’s introductory message and proceed directly to the recording phase.
USING VOICE MAIL MESSAGES Once you’ve accessed your mailbox, the system will tell you how many new and saved messages you have. You can then listen to messages, delete messages, save messages, etc. Listening to Messages To listen to messages: 1. Access your mailbox as described on page 28. 2. EITHER, Press 1 to listen to your new messages. OR, Press 3 to listen to your saved messages. GETTING STARTED 3.
4. When the message has finished playing, you have the following options: • Press 1 to replay the message from the beginning. • Press 2 to reply to the message. You have the following options: — Press 1 to leave a voice mail message for the caller. If the caller had a mailbox number, it will ask you to verify the destination by pressing # . If the number was not associated with a mailbox, it will ask you to enter a mailbox number.
Undeleting Messages If you accidently delete a voice mail message, you can retrieve it within a specific time frame (programmed by your system administrator). Any retrieved messages are then restored to your saved-message queue. Messages that are not undeleted within the programmed time (up to 24 hours) are automatically erased. — Press 1 to replay the message. — Press 2 to reply to the message. — Press 3 to forward the message to another mailbox. — Press 4 to listen to the previous message.
Sending Messages To send a message: 1. Access your mailbox as described on page 28. 2. Press 2 . 3. Dial the desired mailbox number or group list number. 4. Press # to accept the subscriber’s name. 5. Record your message after the tone. While recording, you have the following options: • Press 2 to pause while recording. Then press any button to continue. GETTING STARTED • Press 3 to erase and re-record your message. 6.
Canceling Unheard Messages You can cancel unretrieved messages that you have sent to individuals, but not messages that you sent to group lists. • Press 2 to add to the message. • Press 3 to forward the message to another mailbox. • Press 4 to listen to the previous message. • Press 5 to play the message envelope. • Press 6 to listen to the next message. • Press 7 to save the message in your mailbox. • Press 9 to delete the message. 6. Hang up.
USING DO-NOT-DISTURB MODE If you are away from your desk, or if you do not want to be disturbed, you can use the DND feature. This halts all pages and calls to your phone, except queue callbacks, recalls, and direct ring-in calls. When other users call your phone, they hear a repeating signal of four fast tones and, if they have a display phone, see the DND message you have selected.
To enable DND: 1. Press DND . 2. EITHER, Dial the two-digit number corresponding to the message you want to use. OR, Press the (high) or (low) end of the Volume button to scroll through the messages. 3.
USING REMINDER MESSAGES Never be late for a meeting again! With Reminder Messages, you can program your phone, up to 24 hours in advance, to alert you at a specified time. At the programmed time, the reminder message signals you with eight short tones. If you are on a call, you still hear the tones. Your phone system can have up to 20 different reminder messages, each of which can be changed by the system administrator, installer, or programmer.
Moving On SECTION CONTENTS PAGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Setting Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Phone Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Voice Mail Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
INTRODUCTION Now that you’ve mastered the basics, it’s time to move on to the advanced features. In this section, you’ll learn how to program your phone, use directories, access your voice mailbox remotely, and perform various other functions. SETTING PREFERENCES Your phone and voice mailbox are automatically set to specific defaults. You can, however, configure many of these settings at any time.
Enabling Background Music If your telephone system is equipped with a music source, you can listen to music through your speaker. To enable or disable background music: Dial 3 1 3 . Changing Keymaps Keymaps identify where feature buttons appear on your phone. While all phones are programmed with a standard keymap, some phones have alternate keymaps (ask your system administrator). If you have an alternate keymap, you can switch between the keymaps by dialing a specific feature code.
Changing the Language When your phone system is installed, the system administrator can choose two of four different languages (American English, British English, Japanese, or Spanish) as the primary and secondary languages. You can then change the display and voice mail prompts on your phone by toggling between the primary and secondary languages.
Voice Mail Options Your voice mailbox contains personal options to allow you to customize voice mail functions. However, before you change your voice mail options, you must first initialize your mailbox (see page 11). Changing Your Mailbox Password Your password prevents unauthorized access to your mailbox. To change your password: 1. Access your mailbox as described on page 28. 2. Press 4 to select the Personal Options Menu. 3. Press 3 . 4.
Changing the Call Screening Transfer Method NOTE: The Call Screening feature is available only if it is enabled for your mailbox (ask your system administrator). Depending on the transfer method you select, transferred calls from voice mail may be unannounced (as usual), or one of the following may occur: • “Announce Only” Calls: Before voice mail transfers a call to you, a prompt asks the caller to record his or her name. When you answer, you hear, “You have a call from (caller’s name).
Programming a Fax Destination With the Inter-Tel Voice Processor, callers can use your mailbox to send you a fax. To use this feature, you must specify the destination fax number. To change your Fax Destination Number: 1. Access your mailbox as described on page 28. 2. Press 4 to select the Personal Options Menu. 3. Press 9 for More Options. 4. Press 1 . 5. Enter the number of your fax destination, followed by 6. EITHER, Press # to accept the number. OR, Press 3 to erase and re-enter the number. # . 7.
Programming Remote Messaging NOTE: Your installer or system administrator must enable this feature on your voice mailbox. With Remote Messaging, you can program the Voice Processor (voice mail) to call you when your mailbox receives new messages. Using a “cascade” (a series of up to nine telephone numbers), voice mail will call each number until it successfully connects to a device (e.g., pager, answering machine, etc.).
To set up remote messaging: 1. Access your mailbox as described on page 28. 2. Press 4 to select the Personal Options Menu. 3. Press 5 . NOTE: This option is not available if you do not have Remote Messaging enabled. 4. Press 1 to set up a primary cascade or press 5. Do one of the following. • 2 to set up an alternate cascade. To program a cascade level: Press 1 and enter the number of the level you wish to program (1-9).
SPEED DIALING Speed dialing allows you (and your system administrator) to store frequently dialed numbers for easy dialing. Each number is stored on your phone (Station Speed Dial) or in the phone system (System Speed Dial) and is identified by a location number. Once programmed, you can then quickly dial these numbers by entering a feature code and dialing the desired location number. Because the system supports both Station and System Speed-Dial numbers, you can have access to over 1000 stored numbers.
To store a number in a speed-dial location: 1. With the handset in the cradle, dial 3 8 3 . 2. Dial the speed-dial location (0-9) you want to program. 3. Enter the desired name for the speed-dial number, as described below: • Alphanumeric mode (Message button and lamp lit): Press the dialpad buttons to enter the desired characters. (Refer to the chart on page 56.) The number of times a button is pressed determines which character is entered. For example, 533266 would enter “JEAN.
Creating Station Speed-Dial Buttons If your phone has programmable buttons, you can program one or more as speed-dial buttons. After the button is programmed, you must select a speed-dial location to associate with the button. NOTE: Before you program a speed-dial button, you need to store a number in a speed-dial location (see the previous instructions). To program a speed-dial button: 1. With the handset in the cradle, dial 3 9 7 . 2. Press the feature button you want to program as a speed-dial button.
USING RECORD-A-CALL NOTE: This feature is not supported on peer-to-peer (P2P) calls. Ask your system administrator if your phone is configured to use P2P audio. If your telephone system is equipped with a Voice Processor (voice mail), you may have access to the Record-A-Call feature. If so, you can record an ongoing call as a mailbox message. You can then retrieve the message, just as you would any other mailbox message. To use the Record-A-Call feature while on a call: 1. Press and dial 3 8 5 . 2.
PAGING The Paging feature allows you to make an announcement through phone speakers or external speakers (if your system is equipped with external paging equipment). To prevent announcements from transmitting through every phone in the system, this feature uses page zones. Each zone contains a different combination of extensions and external paging equipment, and is programmed by your system administrator.
PERFORMING A “HOOKFLASH” DURING A CALL Certain telephone service companies may require a timed hookflash (a quick hang up and release). To generate a hookflash while using a line: Press and dial 3 3 0 . PROGRAMMING YOUR FEATURE BUTTONS Depending on how your system is programmed, some of your feature buttons may be “user-programmable.” If so, you can program them with any of the feature codes listed in the back of this user guide or with extension numbers.
PROGRAMMING DIRECT STATION SELECTION BUTTONS A button programmed as a Direct Station Selection/Busy Lamp Field (DSS/BLF) button provides a way to dial the associated extension with one touch. In addition, if the button is equipped with a lamp, you can visually monitor the status of the associated extension. To assign an extension to a DSS/BLF button: 1. With the handset in the cradle, dial 3 9 7 . 2. Press the DSS button(s) and dial the desired extension number.
PROGRAMMING SECONDARY EXTENSION BUTTONS With the Secondary Extension Appearances feature, you can program various buttons on your phone to indicate the call activity at a different extension (primary phone). In addition to being able to see when a call is ringing, answered, or on hold, you can use your secondary extension button to answer a call that is ringing at the primary phone.
USING ACCOUNT CODES If your telephone system is programmed to use the Station Message Detail Recording (SMDR) feature, you might be required to enter account codes when you place a call. These codes add information to phone record reports that the system will periodically print. There are three types of account codes: • Standard account codes are automatically entered into the SMDR report whenever you place a call. • Forced account codes must be dialed before you can place an outside call.
SCREENING CALLS NOTE: This feature is available only if your telephone system is equipped with a Voice Processor (voice mail). If your voice mailbox is programmed correctly, you can screen calls that are transferred from voice mail. This allows you to accept and/or refuse specific calls. Depending on the transfer method you use, calls from voice mail may be unannounced, announce only, or screened calls (see page 42 for details).
To perform a directory search using your dialpad buttons: 1. With the handset in the cradle, press 3 0 7 . 2. Press 1 for the intercom directory, 2 for the outside directory, or 3 for the feature directory. 3. Enter letters or numbers (up to 10 characters) as described below: • Remain in alphanumeric mode (Message button and lamp lit): Press the dialpad buttons to enter the desired characters. (Note that letters correspond to the letters printed on dialpad buttons 2-9.
Voice Mail Directory Whenever voice mail asks you to enter a mailbox number, you can use the mailbox and extension number directories. You can also use these directories to leave a voice message with another user. The system finds the closest matching directory name based on your entry. To perform a directory search using your dialpad buttons: When prompted, press the buttons to enter the name. The number of times a button is pressed determines which character is entered, as shown below.
PROGRAMMING REMOTE FEATURE ACCESS If you are away from your desk and forgot to put your phone in DND, don’t worry. With the Remote Feature Access, you can place your phone in DND or forward calls from any other phone on the system. And, if you have a special dial-up line, you can access your phone features from an outside line. Remote Access Password Before you use Remote Feature Access, you should program a password, as described below. To change the password from your phone: 1. Dial 3 9 2 . 2.
Remote Feature Access To access your phone from another phone: 1. EITHER, Call your Direct Inward System Access number (provided by your system administrator). If required, enter your password. OR, Use any phone on the system. 2. Dial 3 5 9 . 3. Enter your extension number. 4. Enter your password followed by # . You can now use any of the following features. To change the station password using Remote Programming: a. Dial 3 9 2 . b. Enter the new password, followed by # . c.
REQUESTING AGENT HELP NOTE: This feature is not supported on peer-to-peer (P2P) calls. Ask your system administrator if your phone is configured to use P2P audio. Your telephone system may be programmed to support the Agent Help feature, which allows you to request help from a designated “Agent Help Extension” (usually your supervisor) during a call. When your request call rings at the Agent Help Extension, the supervisor can choose to join the call or reject the request.
WORKING IN HUNT GROUPS Your system may be programmed with “hunt groups.” Hunt groups are groups of phones that share a common extension number in addition to having individual extension numbers. This allows someone to call anyone in the group (using the common extension) or a specific member (using the individual extension). The members of these groups and the common extension(s) are programmed by your system administrator.
Logging In and Out of ACD Hunt Groups Agents can log in to and out of the ACD hunt group at any time. While logged in, the agent receives calls through the ACD hunt group. When the agent is logged out, calls to that ACD hunt group bypass the agent. To log in to all of your ACD hunt groups at once using the ACD Agent Login/ Logout feature code: With or without the handset lifted, dial 3 2 8 and enter your Agent ID, if necessary. The display shows AGENT LOGGED IN TO ALL ACDS, and you hear a confirmation tone.
When you log in to a group, you may be automatically connected to a call after you hear a short ring burst. If the ACD Agent ID Automatic Connect option is enabled for your hunt group and you are using a headset, you will be automatically connected. If this option is not enabled for your hunt group, the call will ring until you answer it or until it times out to another extension.
MOVING ON 64 Axxess® Model 8620 Phone User Guide – Axxess IP Mode
Learning More SECTION CONTENTS PAGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 What the Administrators Can Do for You . . . . . . . . . . . . . . . . . . . . . . . 66 Frequently Asked Questions (FAQs). . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Default Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
INTRODUCTION If you want to know more about your phone and voice mail system, this is the section for you. With additional information and FAQs, you should be able to find answers to most of your questions. WHAT THE ADMINISTRATORS CAN DO FOR YOU The administrators are the people to whom you should turn if you have any problems with your phone and/or voice mail. They have access to advanced programming features and can reset certain settings associated with your phone.
FREQUENTLY ASKED QUESTIONS (FAQS) This section includes some of the most frequently asked questions. If you have problems with your phone or voice mailbox, refer to this section before you contact your system administrator or your local Inter-Tel dealer. How do I program System Speed-Dial numbers? A1. Only your system administrator can program System Speed-Dial numbers. You can, however, program up to ten Station Speed-Dial numbers (see page 46). Q2. How do I change the time and date on my phone? A2.
Q7. How do I scroll through options on the display screen? A7. Press the (low) end of the Volume button to scroll down or the the Volume button to scroll up. Q8. Why can’t I program a Station Speed-Dial number to the button I want? A8. Your system administrator has programmed that button as a non-programmable button. Because you cannot override system programming from your phone, you must choose another button. Q9. Why can’t I use one of the features described in this guide? A9.
DEFAULT FEATURE CODES Use the blank spaces below to enter custom feature codes, if necessary.
LEARNING MORE GETTING STARTED GENERAL FEATURE CODES 70 FEATURE NAME FEATURE CODE Account Code – Following Calls Account Code – Optional ACD Agent Log In ACD Agent Log Out ACD Agent Log In/Out ACD Agent Wrap-Up Terminate Agent Help Request Agent Help Reject Answer (Ringing Call) Automatic Intercom Access On/Off Automatic Line Access On/Off Automatic Line Answer Background Music On/Off Call Forward All Calls Call Forward If Busy Call Forward If No Answer Call Forward No Answer/Busy Change Language Confer
GENERAL FEATURE CODES (CONTINUED) FEATURE NAME Microphone Mute On/Off Page Page Receive On/Off Program Buttons Program Station Password Queue (Callback) Request Record-A-Call Redial Redirect Call Reminder Message Reminder Message Cancel Remote Programming Reverse Transfer (Call Pick-Up) Review Buttons Ring Intercom Always On/Off Ring Tone Selection Routing Off Station Speed Dial Station Speed-Dial Programming System Forward Enable System Forward Disable System Forward On/Off System Speed Dial Switch Keymap
LEARNING MORE GETTING STARTED NOTES 72 Axxess® Model 8620 Phone User Guide – Axxess IP Mode
Index A Abbreviations 5 About This Guide 2 About Voice Mail 7 About Your Phone 3 Accessing Your Mailbox 28 Account Codes 54 ACD 61 ACD Hunt Groups 61 Adding Parties to a Conference 19 Adjusting Your Phone’s LCD Contrast 11 Adjusting Your Phone’s Viewing Angle 10 Administrators 66 Agent Help 60 Agent IDs 61 Alternate Greeting 12 Assigning Secondary Extension Buttons 53 Automatic Call Answer 39 Automatic Call Distribution (ACD) 61 Automatic System Forwarding 23 B Background Music 39 Buttons DSS 52 message 27
Disabling account codes 54 automatic call answer 39 background music 39 call forwarding 22 cascade levels 45 group listen feature 26 handsfree answering feature 15 hunt group calls 61 message envelope options 41 paging 50 record-a-call 49 system forwarding 23 time/date option 41 Disconnecting a Headset 25 Display 5 Displaying Information 24 date, time, name, and extension number 24 feature button current values 51 outside party’s name 24 secondary extension buttons 53 speed-dial button assignments 48 Distri
L Language 40 Last Number Dialed/Saved 24 LCD 5 LCD Contrast 10 Leaving Messages 27 Listening to Messages 29 Logging In and Out of ACD Hunt Groups 62 M Mailbox 7 Mailbox Almost Full 28 Making and Receiving Calls 14 Making Pages 50 Manual Call Forwarding 22 Members, Hunt Group 61 Message button 27 center 27 count 28 indicator lamp 6 notification 45 search order 43 Messages receiving 29 recovering deleted 31 sending 32 using do-not-disturb 34 Messaging, Remote 44 Microphone 26 Multilingual Capability 40 Mute
U Requesting a callback 15 a reminder message 36 Undeleting Messages 31 agent help 60 Using Responding to a Waiting Call 17 account codes 51 Responding to Agent Help 60 defaults 11, 16, 34, 36 Retrieving Messages 27 directories 55 Returning do-not-disturb mode 34 feature buttons to default 51 phone to default 40 Ring Intercom Always 14 Ring Types 38 S Saving Last Number Dialed 24 Saving Volume Levels 38 Screening Calls 55 Search Order 43 Secondary Language 40 feature buttons 51 group listen 2
VOICE MAIL FLOWCHART NOTE: At any menu level, you can press ACCESSING YOUR MAILBOX • EITHER, Press the Message button to respond to a message from voice mail. OR, Call the voice mail extension number, press , and enter your mailbox number. • Enter your password and then # . SUBSCRIBER MAILBOX MENU to cancel or return to the previous menu or press # to accept.
Part No. 550.8119 Issue 8.
